Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01328304 ↗ ServiceMax

CenterWell (Humana) • Misc. Inspection • P5

📍 CenterWell South 2nd — 3151 South 2nd Street, Louisville KY, 40208

Dec 29, 2025 → Jan 4, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 6, 2026
✓ SLA Met (1 biz days early)
Active: 4 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Jan 5, 2026)
SLA Target
▶ Clock Running
Status: Created
Dec 29 → Dec 29, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Dec 29 → Dec 30, 2025
1 business day (counted)
Running total: 1 of 5 biz days used
▶ Clock Running
Status: Assigned
Dec 30 → Dec 30, 2025
0 business days (counted)
Running total: 1 of 5 biz days used
3d
▶ Clock Running
Status: Scheduled
Dec 30 → Jan 5, 2026
3 business days (counted)
Running total: 4 of 5 biz days used
Created: Dec 29, 2025 Completed: Jan 5, 2026
Business Days Used 4 / 5
0 5d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 29 → Dec 29 Created ▶ Running 0 0 / 5
Dec 29 → Dec 30 Ready for Scheduling ▶ Running 1 1 / 5
Dec 30 → Dec 30 Assigned ▶ Running 0 1 / 5
Dec 30 → Jan 5 Scheduled ▶ Running 3 4 / 5
Dispatch 0.0d
Coordinators 4.6d
Field Work 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.6 days
Over SLA
Field Work
0.0 days
Created: Dec 29, 2025 Due: Jan 6, 2026 Completed: Jan 5, 2026 (1 days early)
📅
3.9 days Total Age
⏱️
3.3d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
2.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00554563
RE: EMSAR Request for service at CenterWell South 2nd (Email to schedule service)
Closed
non-billable miscellaneous inspection to return and complete the inspection on the blood pressure cuffs Inspection: Miscellaneous Equipment Inspection https://www.ebiotrack.com/inspection.php?iid=32171
Priority
Standard
Origin
Email
Reason
New Case
Contact
Hollee Johnson
Owner
Jessica Sells
Created
Dec 29, 2025
Work Orders from this Case (1)
WO-01328304 (current) Invoiced
Misc. Inspection • Vincent Nyathi
Created: Dec 29, 2025 • Closed: Jan 4, 2026
Completed with minor delays
Invoiced • 65 days old
🚨
Primary Delay 3.3 days stuck in "Scheduled"
⏱️
Total Delay 2.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.3d / 1.0d SLA
Scheduled
3.3d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/30/2025 CRamen spoke with Hollie and scheduled for Friday 1/2/2026 with tech arrival between 11am-1pm. 

🔧 Work Performed
Completed Annual Safety and Function testing on 4 equipment.
🔍 Technician Findings
Completed Annual Safety and Function testing on 4 equipment.
⚠️ Problem Description
non-billable miscellaneous inspection to return and complete the inspection on the blood pressure cuffs Inspection: Miscellaneous Equipment Inspection https://www.ebiotrack.com/inspection.php?iid=32171

Timeline

📞
Case Linked Dec 29, 9:00 AM
Case Number: 00554563
Subject: RE: EMSAR Request for service at CenterWell South 2nd (Email to schedule service)
Status: Closed
📋
▶
2 Work Order Created Dec 29, 4:28 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Dec 30, 1:13 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 20h 44m, 0m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-01-02T16:00:00.000+0000
⏳ 3.0 business days
⏱️
▶
3 3x Labor Added Jan 4, 11:20 PM
3x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Vincent Nyathi
From: Scheduled
To: Completed
Duration in Previous: 5d 10h
🏁
Status: Closed by Vincent Nyathi
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Jan 6, 2:28 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 15h, 0m
⏳ 4.0 business days
🧾
Invoice Created Jan 9, 12:49 PM
Invoice Number: SM-250595

Bottlenecks

Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours
Scheduled
Duration: 3.3 business days (threshold: 2.0 business days)
Exceeded by 1.3 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00554563
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Misc. Inspection
Branch
Edge
Technician
Vincent Nyathi
Scheduled
Jan 2, 11:00 AM
Created
Dec 29, 4:28 PM
Invoice #
SM-250595

Work Details (3)

Name Type Status Qty Amount Date
WL-03053218 Labor Open 0.5 $0.00 Jan 4, 11:20 PM
WL-03053219 Labor Open 2.3333333333333 $0.00 Jan 4, 11:20 PM
WL-03053220 Travel Open 131 - Jan 4, 11:20 PM

Details