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WO-01328347 ↗ ServiceMax

SUGARCREEK FIRE & RESCUE • Preventive Maintenance • PSM

📍 Sugarcreek Fire & Rescue - N Broadway — 152 North Broadway St, Sugarcreek OH, 44681

Dec 30, 2025 → Feb 4, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (22 biz days late)
Active: 24 biz days
🕐 Clock stopped: Completed (Feb 4, 2026)
▶ Clock Running
Status: Created
Dec 30 → Dec 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 30 → Dec 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
15d
▶ Clock Running
Status: Assigned
Dec 30 → Jan 22, 2026
15 business days (counted)
Running total: 15 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Jan 22 → Feb 4, 2026
9 business days (counted)
Running total: 24 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 24 of ? biz days used
Created: Dec 30, 2025 Completed: Feb 4, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 30 → Dec 30 Created ▶ Running 0 0
Dec 30 → Dec 30 Ready for Scheduling ▶ Running 0 0
Dec 30 → Jan 22 Assigned ▶ Running 15 15
Jan 22 → Feb 4 Scheduled ▶ Running 9 24
Feb 4 → Feb 4 Tech On Site ▶ Running 0 24
Dispatch 0.0d
Coordinators 26.2d
Field Work 0.3d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
26.2 days
Over SLA
Field Work
0.3 days
Created: Dec 30, 2025 Due: Feb 27, 2026 Completed: Feb 4, 2026 (23 days early)
📅
25.0 days Total Age
⏱️
15.4d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
23.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
11 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00554813
eBiotrack - Automated New Inspection Created
Closed
Inspection: Semi-Annual Equipment PM 6 pcs https://www.ebiotrack.com/inspection.php?iid=32177
Priority
Standard
Origin
Email
Reason
New Case
Contact
Miriam Schlabach
Owner
Jessica Sells
Created
Dec 30, 2025
Work Orders from this Case (1)
WO-01328347 (current) Invoiced
Preventive Maintenance • Teddie Bracken
Created: Dec 30, 2025 • Closed: Feb 4, 2026
Completed with significant delays
Invoiced • 64 days old
🚨
Primary Delay 15.4 days stuck in "Assigned"
⏱️
Total Delay 23.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.8d / 1.0d SLA
Assigned
15.4d / 0.5d SLA
Scheduled
10.0d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Stryker Medical - 6082 MX-Pro R3 Serial #: 040540498 - Asset ID: 13254420 Stryker Medical - Model 42 Serial #: L-60686 - Asset ID: 13254421 Stryker Medical - 6390 Power-LOAD Serial #: 170440450 - Asset ID: 13254422 Stryker Medical - 6506 PowerPro Serial #: 180541290 - Asset ID: 13254423 Stryker Medical - 6252 Stair-Pro Serial #: 040540287 - Asset ID: 13254418 Stryker Medical - 6370 Series Rail Fastener (6370, 6371, 6377, 6378, 6391, 6393) Serial #: 121039071 - Asset ID: 13254419
⚠️ Problem Description
Inspection: Semi-Annual Equipment PM 6 pcs https://www.ebiotrack.com/inspection.php?iid=32177

Timeline

📞
Case Linked Dec 30, 12:00 AM
Case Number: 00554813
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 30, 9:43 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 30, 3:59 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 6h 15m
🚨 16.0 business days
🗓️
▶
2 Status: Scheduled Jan 22, 10:18 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Teddie Bracken
Scheduled For: 2026-02-04T11:00:00.000+0000
⚠️ 10.0 business days
🔧
Status: Tech On Site by Teddie Bracken Feb 4, 7:53 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 12d 21h
⏱️
▶
2 11x Labor Added Feb 4, 10:08 AM
11x Labor Added → Status: Completed
✔️
Status: Completed by Teddie Bracken
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2h 16m, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 5, 6:35 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 8h, 0m
⏳ 2.7 business days
🧾
Invoice Created Feb 9, 9:00 AM
Invoice Number: SM-253137

Bottlenecks

Assigned
Duration: 15.4 business days (threshold: 4.0 business hours)
Exceeded by 14.9 business days
Scheduled
Duration: 10.0 business days (threshold: 2.0 business days)
Exceeded by 8.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00554813
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Teddie Bracken
Scheduled
Feb 4, 6:00 AM
Created
Dec 30, 9:43 AM
Invoice #
SM-253137

Work Details (11)

Name Type Status Qty Amount Date
WL-03090948 Labor Open 1 $0.00 Feb 4, 10:08 AM
WL-03090949 Labor Open 1.25 $0.00 Feb 4, 10:08 AM
WL-03090950 Labor Open 0.25 $0.00 Feb 4, 10:08 AM
WL-03090951 Labor Open 0.16666666666667 $0.00 Feb 4, 10:08 AM
WL-03090952 Labor Open 0.16666666666667 $0.00 Feb 4, 10:08 AM
WL-03090953 Labor Open 0.16666666666667 $0.00 Feb 4, 10:08 AM
WL-03090954 Labor Open 1 $0.00 Feb 4, 10:08 AM
WL-03090955 Travel Open 45 $0.00 Feb 4, 10:08 AM
WL-03090956 Parts Open 1 $9.02 Feb 4, 10:09 AM
WL-03090957 Parts Open 1 $9.02 Feb 4, 10:09 AM
WL-03090958 Parts Open 2 $23.36 Feb 4, 10:09 AM

Details