2/10 MOwens Called and spoke to Deanna Plitt. I told her I need to change the schedule date for the inspection to later in Feb. She said 2/19 works for the inspection visit.
2/10 MOwens Have to reschedule the inspection visit for another day in Feb because of a scheduling conflict on 2/11
1/29 MOwens Called and spoke to Deanna Plitt. Confirmed inspection visit for 2/11. Arrival between 8-9am.
1/26 MOwens Sent email to Deanna asking to schedule the inspection for 2/9 with arrival between 8-9am.
01/05/2026 LHill-rec'd email from Deanna Plitt-we are here 7 days a week just let me know. See logged email.
12/30/2025 LHill-sent email to Deanna Plitt at dplitt@afcurgentcare.com to confirm contact & equipment.
12/30/2025 LHill-Called 856-553-6611 for Deanna Plitt she is not in the office today and does not have voicemail.
🔧Work Performed
INSPECTED 56 PIECES; EMAILED REPORT
🔍Technician Findings
READY FOR INSPECTION
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
73 Pcs
https://www.ebiotrack.com/inspection.php?iid=32208
📋
Outbound to +18565536611
Completed Feb 10, 2026
Called and spoke to Deanna Plitt. I told her I need to change the schedule date for the inspection to later in Feb. She said 2/19 works for the inspection visit.
📞
Call
Completed Jan 29, 2026
1/29 MOwens Called and spoke to Deanna Plitt. Confirmed inspection visit for 2/11. Arrival between 8-9am.
From: mowens@emsar.com
To: dplitt@afcurgentcare.com
Deanna
I would like to schedule the annual inspection on the medical equipment at this location for 2/9 with arrival between 8-9am.
ThanksMelissa OwensAccount Service CoordinatorEast Districtmowens@emsar.comwww.emsar.com803-791-1259
📧
Email:Re: [External]EMSAR Request for service at AFC Urgent Care NJ South- Williamstown
Completed Jan 5, 2026
From: DPlitt@afcurgentcare.com
To: laura.hill@emsar.com
Cc: rhea.berry@emsar.com
we arenhere 7 days a week just let me know
Deanna PlittCenter Administrator856-516-4700856-516-4699 fax
From: Laura Hill <laura.hill@emsar.com>Sent: Tuesday, December 30, 2025 1:00 PMTo: Deanna Plitt <DPlitt@afcurgentcare.com>Cc: rhea.berry@emsar.com <rhea.berry@emsar.com>Subject: [External]EMSAR Request for service at AFC Urgent Care NJ South- Williamstown **WARNING: This is an External email. DO NOT CLICK l
📧
Email: EMSAR Request for service at AFC Urgent Care NJ South- Williamstown
Completed Dec 30, 2025
To: dplitt@afcurgentcare.com
CC: rhea.berry@emsar.com
BCC: laura.hill@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at AFC Urgent Care NJ South- Williamstown
Body:
Hi Deanna Plitt,
My name is Laura Hill and I’m reaching out from EMSAR—we’re the service center for AFC Urgent Care NJ South-Williamstown.
We have a service request open for our annual inspection of the biomed equipment due in February, and I just need to confirm a few quick details to ensure proper schedu
📋
Outbound to +18565536611
Completed Dec 30, 2025
12/30/2025 LHill-Called 856-553-6611 for Deanna Plitt she is not in the office today and does not have voicemail.
📅
WO-01328403 - Inspection - Williamstown - AFC Urgent Care NJ South- Williamstown
Feb 19, 2026 8:00am – 1:00pm
Work Order: WO-01328403
Account: AFC Urgent Care NJ South- Williamstown
Customer Case Number:
Location: AFC Urgent Care NJ South- Williamstown
Address: 165 S Black Horse Pike, Williamstown, NJ 08094
Manufacturer:
Model #:
Serial #:
Contact Name: Deanna Plitt
Contact Phone: 856-553-6611
Timeline
📞
Case Linked Dec 30, 6:01 AM
Case Number:00554848
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Dec 30, 11:37 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⏳3.0 business days
👷
▶
2
Technician Assigned Jan 2, 3:38 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:3d 4h
🚨19.0 business days
📅
▶
2
Dispatch Scheduled Jan 29, 9:38 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Melissa Owens
From:Assigned
To:Scheduled
Duration in Previous:26d 17h
⚠️6.0 business days
📅
Dispatch Scheduled by Melissa OwensFeb 5, 8:54 AM
Scheduled For:2026-02-11T16:00:00.000+0000
📅
Dispatch Scheduled by Melissa OwensFeb 5, 9:06 AM
Scheduled For:2026-02-11T16:45:00.000+0000
⏳2.0 business days
📅
Dispatch Scheduled by Melissa OwensFeb 6, 2:31 PM
Scheduled For:2026-02-11T13:30:00.000+0000
⏳3.0 business days
🔄
Status: Reschedule by Melissa OwensFeb 10, 10:26 AM
From:Scheduled
To:Reschedule
Duration in Previous:12d 0h
🗓️
▶
2
Status: Scheduled Feb 10, 11:22 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-02-19T13:00:00.000+0000
⚠️7.0 business days
🔧
Status: Tech On Site by Chris GalassoFeb 19, 9:08 AM
From:Scheduled
To:Tech On Site
Duration in Previous:8d 21h
⏱️
▶
2
3x Labor Added Feb 19, 12:22 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Chris Galasso
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:3h 19m, 0m
⏳3.0 business days
📄
▶
2
Status: Ready to Bill Feb 23, 2:11 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number:SM-254674
Bottlenecks
Ready for Scheduling
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days
Assigned
Duration: 18.4 business days (threshold: 4.0 business hours)
Exceeded by 17.9 business days
Scheduled
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Closed
Duration: 2.8 business days (threshold: 1.0 business days)