Detailed work order timeline, KPIs, and analysis
FERNO • Repair • P3
📍 NORTH WEST AMBULANCE — 366 HELEN STREET, MCKEES ROCKS PA, 15136
Dec 30, 2025 → Feb 12, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Dec 30 → Dec 30 | Created | ▶ Running | 0 | 0 / 3 |
| Dec 30 → Dec 30 | Ready for Scheduling | ▶ Running | 0 | 0 / 3 |
| Dec 30 → Dec 30 | Assigned | ▶ Running | 0 | 0 / 3 |
| Dec 30 → Jan 7 | Scheduled | ▶ Running | 5 | 5 / 3 |
| Jan 7 → Jan 7 | Reschedule | ▶ Running | 0 | 5 / 3 |
| Jan 7 → Jan 9 | Scheduled | ▶ Running | 2 | 7 / 3 |
| Jan 9 → Jan 9 | Completed | ▶ Running | 0 | 7 / 3 |
| Jan 9 → Jan 13 | Closed | ▶ Running | 2 | 9 / 3 |
| Jan 13 → Jan 13 | L2 Review | ▶ Running | 0 | 9 / 3 |
| Jan 13 → Jan 20 | WO Correction Needed | ▶ Running | 4 | 13 / 3 |
| Jan 20 → Jan 20 | Reschedule | ▶ Running | 0 | 13 / 3 |
| Jan 20 → Jan 26 | Scheduled | ▶ Running | 4 | 17 / 3 |
| Jan 26 → Jan 26 | Reschedule | ▶ Running | 0 | 17 / 3 |
| Jan 26 → Jan 28 | Scheduled | ▶ Running | 2 | 19 / 3 |
| Jan 28 → Jan 28 | Reschedule | ▶ Running | 0 | 19 / 3 |
| Jan 28 → Feb 3 | Scheduled | ▶ Running | 4 | 23 / 3 |
| Feb 3 → Feb 3 | Completed | ▶ Running | 0 | 23 / 3 |
| Feb 3 → Feb 11 | Reschedule | ▶ Running | 6 | 29 / 3 |
| Feb 11 → Feb 13 | Scheduled | ▶ Running | 2 | 31 / 3 |
2/13 KWeiss, Reviewed pictures and closing w/o for billing review.
2/11/2026 CRamenMarc returned call to schedule for Thursday 2/12/2026 with tech arrival between 2-4pm
2/9/2026 CRamen left a vm for a returned call to schedule for Thursday 2/12/2026 with tech arrival between 2-4pm
2/5/2026 Sramen - tech visit from 2/2/2026: cot not at station/unavailable.
Send tech again to get the pictures and resolve the need of properly secured to hydraulic hose with 6 zip ties along the length of the hose. RESCHEDULE.
1/28/2026 CRamen spoke with Marc and re-scheduled for Monday 2/2/2026 with tech arrival between 1-2pm. Tech ran into trouble with a Midmark repair that kept him from getting to this today
1/26/2026 CRamen spoke to Marc and explained that Brandon needs to come back out to resolve some issues based off pictures he took when he was onsite.
1/26/2026 CRamen Marc called and said Brandon came out on 1/9 and evaluated unit and no issues were found. Has no idea why we are calling again for the same WO. No tech needed to come out.
1/26/2026 CRamen left a vm for Marc to return call to schedule for Wednesday 1/28/2026 with tech arrival between 8-10am.
1/22/2026 Sramen - updated serviced date timestamp
1/19/2026 CRamen email from BGreen:Can you please schedule wo
01328411 northwest EMS for Monday morning between 9/10? Need to go back and for a Ferno correction on this work order1/13 KWeiss, Placing w/o in w/o correction needed. Pictures show the actuator harness is not properly secured to hydraulic hose with 6 zip ties along the length of the hose and missing picture of actuator wiring under seat panel.
1/7/2026 CRamen spoke with Marc and re-scheduled for Friday 1/9/2026 with tech arrival between 8-10am. Tech called off for personal reasons.
12/30/2025 CRamen Marc called and he spoke to Ferno and he asked for a tech to come out on Wednesday 1/7/2026 with tech arrival between 8-10am.
12/30/2025 CRamen spoke to Marc to schedule and he said the cot is working fine and wasnt sure why this got dispatched. He is calling Ferno and will let me know whether to cancel this or not.
12/30 MOwens Sent chatter to CRamen and Rhea that this WO is for Brandon Green.
12/30/2025jsells
left a voicemail for Marc and I provided the work order number and then Marc know a coordinator will call to schedule the visit
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03059951 | Labor | Open | 1.25 | $0.00 | Jan 9, 3:39 PM |
| WL-03059952 | Labor | Open | 1 | $130.00 | Jan 9, 3:39 PM |
| WL-03059953 | Travel | Open | 60 | $105.00 | Jan 9, 3:39 PM |
| WL-03088853 | Labor | Open | 0.5 | $0.00 | Feb 2, 9:05 PM |
| WL-03088854 | Labor | Open | 0.25 | $32.50 | Feb 2, 9:05 PM |
| WL-03088855 | Labor | Open | 1.25 | $0.00 | Feb 2, 9:05 PM |
| WL-03088856 | Travel | Open | 30 | $157.50 | Feb 2, 9:05 PM |
| WL-03088857 | Travel | Open | 60 | $0.00 | Feb 2, 9:05 PM |
| WL-03103950 | Labor | Open | 3 | $0.00 | Feb 12, 8:01 PM |
| WL-03103951 | Labor | Open | 0.75 | $97.50 | Feb 12, 8:01 PM |
| WL-03103952 | Labor | Open | 1.5 | $0.00 | Feb 12, 8:01 PM |
| WL-03103953 | Travel | Open | 170 | $402.50 | Feb 12, 8:01 PM |
| WL-03103954 | Travel | Open | 60 | $0.00 | Feb 12, 8:01 PM |