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← WO Overview

WO-01328451 ↗ ServiceMax

Marquette Manor • Repair • P3

📍 Marquette Manor - Infusacare — 8140 Township Line Rd, Indianapolis IN, 46260

Dec 30, 2025 → Jan 9, 2026

✅ Completed
P3
SLA Clock
3 business days from creation · Target: Jan 5, 2026
✗ SLA Missed
Active: 1 biz days
Paused: 6 biz days
Budget: 3 biz days
🕐 Clock stopped: Invoiced (Jan 9, 2026)
SLA Target
▶ Clock Running
Status: Created
Dec 30 → Dec 30, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: L2 Screening
Dec 30 → Dec 31, 2025
1 business day (counted)
Running total: 1 of 3 biz days used
⏸6d
⏸ Clock Paused
Status: Awaiting Parts
Dec 31 → Jan 9, 2026
6 business days (not counted)
▶ Clock Running
Status: Completed
Jan 9 → Jan 9, 2026
0 business days (counted)
Running total: 1 of 3 biz days used
Created: Dec 30, 2025 Invoiced: Jan 9, 2026
Business Days Used 1 / 3
0 3d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 30 → Dec 30 Created ▶ Running 0 0 / 3
Dec 30 → Dec 31 L2 Screening ▶ Running 1 1 / 3
Dec 31 → Jan 9 Awaiting Parts ⏸ Paused 6 —
Jan 9 → Jan 9 Completed ▶ Running 0 1 / 3
Dispatch 1.5d
Material Management 6.2d
Field Work 1.0d
Billing 0.0d
✗ SLA Missed
Dispatch
1.5 days
Over SLA
Material Management
6.2 days
Over SLA
Field Work
1.0 days
Billing
0.0 days
Created: Dec 30, 2025 Due: Jan 5, 2026 Completed: Jan 9, 2026 (3 days late)
📅
7.5 days Total Age
⏱️
6.2d in Awaiting Parts Longest Stage
🔄
8 transitions Status Changes
⚠️
5.5d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

Open in Salesforce →
🎫
Case #00554804
L2 review - HCP
Closed
Q-00031779 Follow up to WO-01317146 Inspection #: 31423 Asset ID: 6254474 Serial #: sh613230818sa Model: GE Healthcare - V100 Notes: Will not power on. Will not power on. Unit does not power on and emits a loud audible beep.Failed battery replacement required Parts Needed- Emsar to follow up with quote for needed replacement part. PN/MODEL - PS-630
Priority
Standard
Origin
Email
Reason
New Case
Contact
Elayna Hamilton
Owner
Kimberly Hardison
Created
Dec 29, 2025
Work Orders from this Case (1)
WO-01328451 (current) Invoiced
Repair • Vincent Nyathi
Created: Dec 30, 2025 • Closed: Jan 9, 2026
Completed with minor delays
Invoiced • 64 days old
🚨
Primary Delay 6.2 days stuck in "Awaiting Parts"
⏱️
Total Delay 5.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
1.5d / 1.0d SLA
Awaiting Parts
6.2d / 3.0d SLA
Completed
1.0d / 1.0d SLA
Closed
2.8d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/8/2026 - VNyathi - Unable to close the work order due to an “Open Parts” error, even though the parts receipt has been uploaded.

🔧 Work Performed
Replaced the battery Perfomed NIBP function tested at 120/80 mmHg, 190/120 mmHg, and 80/40 mmHg — all tests passed. SpO₂ and Thermometer functional check performed — test passed.
🔍 Technician Findings
Unit out of service
⚠️ Problem Description
Q-00031779 Follow up to WO-01317146 Inspection #: 31423 Asset ID: 6254474 Serial #: sh613230818sa Model: GE Healthcare - V100 Notes: Will not power on. Will not power on. Unit does not power on and emits a loud audible beep.Failed battery replacement required Parts Needed- Emsar to follow up with quote for needed replacement part. PN/MODEL - PS-630 https://www.ebiotrack.com/workorder.php?wo=70614

Timeline

📞
Case Linked Dec 29, 9:58 PM
Case Number: 00554804
Subject: L2 review - HCP
Status: Closed
📋
▶
2 Work Order Created Dec 30, 2:57 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Kimberly Hardison
From: Entered
To: L2 Screening
Duration in Previous: 0m
📦
▶
2 Parts Requested Dec 31, 7:35 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 16h 37m
⚠️ 6.0 business days
🚗
▶
2 Travel Added Jan 8, 8:25 PM
Travel Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.58333333333333, 0.75
✔️
Status: Completed by Vincent Nyathi Jan 8, 8:32 PM
From: Awaiting Parts
To: Completed
Duration in Previous: 8d 12h
🔩
▶
3 Parts Added Jan 9, 12:34 PM
Parts Added → Technician Assigned → Status: Assigned
👷
Technician Assigned by Lawrence Yoder
Technician: a0h8Y00000HmPmCQAV, Vincent Nyathi
👷
Status: Assigned by Lawrence Yoder
From: Completed, Assigned
To: Assigned, Closed
Duration in Previous: 16h 2m, 0m
⏳ 3.0 business days
📄
▶
5 Status: Ready to Bill Jan 13, 9:24 AM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoice Pending → Status: Invoiced → Invoice Created
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Billing Review
Duration in Previous: 1m, 0m
📨
Status: Invoice Pending by Diane Patton
From: Billing Review
To: Invoice Pending
Duration in Previous: 0m
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-251048

Bottlenecks

L2 Screening
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.0 business hours
Awaiting Parts
Duration: 6.2 business days (threshold: 3.0 business days)
Exceeded by 3.2 business days
Closed
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days

🔗 Related Artifacts

📞
Case 00554804
Closed
📦
Parts Order 00087510
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Repair
Branch
Edge
Technician
Vincent Nyathi
Scheduled
N/A
Created
Dec 30, 2:57 PM
Invoice #
SM-251048

Work Details (4)

Name Type Status Qty Amount Date
WL-03058496 Travel Open 12 $0.00 Jan 8, 8:25 PM
WL-03058512 Labor Open 0.58333333333333 $119.00 Jan 8, 8:30 PM
WL-03058513 Labor Open 0.75 $111.75 Jan 8, 8:31 PM
WL-03059523 Parts Open 1 $9.45 Jan 9, 12:34 PM

Details