Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01328457 ↗ ServiceMax

GE Healthcare FMI • Cross-Training • PC

📍 Darrell Hendrix Trunk Stock — 221 E Cherry Ave, Yukon OK, 73099

Dec 30, 2025 → Jan 9, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 3, 2026
✗ SLA Missed (5 biz days late)
Active: 7 biz days
🕐 Clock stopped: Completed (Jan 9, 2026)
▶ Clock Running
Status: Created
Dec 30 → Dec 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 30 → Dec 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 30 → Dec 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Dec 30 → Jan 9, 2026
7 business days (counted)
Running total: 7 of ? biz days used
Created: Dec 30, 2025 Completed: Jan 9, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 30 → Dec 30 Created ▶ Running 0 0
Dec 30 → Dec 30 Ready for Scheduling ▶ Running 0 0
Dec 30 → Dec 30 Assigned ▶ Running 0 0
Dec 30 → Jan 9 Scheduled ▶ Running 7 7
Dispatch 0.0d
Coordinators 7.5d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
7.5 days
Over SLA
Created: Dec 30, 2025 Due: Jan 3, 2026 Completed: Jan 9, 2026 (5 days late)
📅
7.5 days Total Age
⏱️
7.4d in Scheduled Longest Stage
🔄
4 transitions Status Changes
⚠️
8.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00554956
New Training Request. Waiting for response from Joe Whalen.
Closed
Dispatch please issue a training work order for CBT in EMSAR U for Darrell Hendrix.
Priority
High
Origin
Email
Reason
New Case
Contact
N/A
Owner
Kimberly Hardison
Created
Dec 30, 2025
Work Orders from this Case (1)
WO-01328457 (current) Invoiced
Cross-Training • Darrell Hendrix
Created: Dec 30, 2025 • Closed: Jan 9, 2026
Completed with minor delays
Invoiced • 64 days old
🚨
Primary Delay 7.4 days stuck in "Scheduled"
⏱️
Total Delay 8.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Scheduled
7.4d / 2.0d SLA
Closed
4.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
12/30 did both training and review of the project
🔍 Technician Findings
Completed CBT prior to wo creation. Waited to close to discuss with FOM and SUP due to possible concerns expressed by training dept about this modality.
⚠️ Problem Description
Dispatch please issue a training work order for CBT in EMSAR U for Darrell Hendrix.

Timeline

📞
Case Linked Dec 30, 11:13 AM
Case Number: 00554956
Subject: New Training Request. Waiting for response from Joe Whalen.
Status: Closed
📋
▶
2 Work Order Created Dec 30, 3:14 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Status: Assigned Dec 30, 3:40 PM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kaitlyn Kelch
Technician: Darrell Hendrix
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-01-02T20:00:00.000+0000
⏳ 3.0 business days
⏱️
Labor Added Jan 4, 9:15 PM
Type: Labor
Status: Open
Qty: 1.5
⚠️ 5.0 business days
✔️
Status: Completed by Craig Dempsey Jan 9, 3:42 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 10d 0h, 0m
⚠️ 5.0 business days
📄
▶
2 Status: Ready to Bill Jan 15, 12:12 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-251241

Bottlenecks

Scheduled
Duration: 7.4 business days (threshold: 2.0 business days)
Exceeded by 5.4 business days
Closed
Duration: 4.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business days

🔗 Related Artifacts

📞
Case 00554956
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Cross-Training
Branch
N/A
Technician
Darrell Hendrix
Scheduled
Jan 2, 3:00 PM
Created
Dec 30, 3:14 PM
Invoice #
SM-251241

Work Details (1)

Name Type Status Qty Amount Date
WL-03053181 Labor Open 1.5 $0.00 Jan 4, 9:15 PM

Details