Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01328487 ↗ ServiceMax

FERNO • Repair • P3

📍 DAVIE COUNTY EMS — 114 Doctor Slate Drive, MOCKSVILLE NC, 27028

Dec 30, 2025 → Jan 6, 2026

✅ Completed
P3
SLA Clock
3 business days from creation · Target: Jan 5, 2026
✗ SLA Missed (2 biz days late)
Active: 5 biz days
Budget: 3 biz days
🕐 Clock stopped: Completed (Jan 7, 2026)
SLA Target
1d
▶ Clock Running
Status: Created
Dec 30 → Dec 31, 2025
1 business day (counted)
Running total: 1 of 3 biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 31 → Dec 31, 2025
0 business days (counted)
Running total: 1 of 3 biz days used
▶ Clock Running
Status: Assigned
Dec 31 → Dec 31, 2025
0 business days (counted)
Running total: 1 of 3 biz days used
4d
▶ Clock Running
Status: Scheduled
Dec 31 → Jan 7, 2026
4 business days (counted)
Running total: 5 of 3 biz days used
Created: Dec 30, 2025 Completed: Jan 7, 2026
Business Days Used 5 / 3
0 3d budget +2d over
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 30 → Dec 31 Created ▶ Running 1 1 / 3
Dec 31 → Dec 31 Ready for Scheduling ▶ Running 0 1 / 3
Dec 31 → Dec 31 Assigned ▶ Running 0 1 / 3
Dec 31 → Jan 7 Scheduled ▶ Running 4 5 / 3
Dispatch 1.2d
Coordinators 4.2d
Billing 0.0d
✗ SLA Missed
Dispatch
1.2 days
Over SLA
Coordinators
4.2 days
Over SLA
Billing
0.0 days
Created: Dec 30, 2025 Due: Jan 5, 2026 Completed: Jan 7, 2026 (1 days late)
📅
4.2 days Total Age
⏱️
3.4d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
3.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00555064
PCS2502151 DAVIE COUNTY (BRIAN BLUNKALL)
Closed
wheel fell off of chair. evaluate and take picture. customer will fix they are cotcare
Priority
Standard
Origin
Email
Reason
New Case
Contact
Julie Morris
Owner
Jessica Sells
Created
Dec 30, 2025
Work Orders from this Case (1)
WO-01328487 (current) Invoiced
Repair • Todd Fogiel
Created: Dec 30, 2025 • Closed: Jan 6, 2026
Completed with minor delays
Invoiced • 64 days old
🚨
Primary Delay 3.4 days stuck in "Scheduled"
⏱️
Total Delay 3.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.2d / 0.5d SLA
Ready for Scheduling
0.6d / 1.0d SLA
Assigned
0.2d / 0.5d SLA
Scheduled
3.4d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/31/25 RBerry- Spoke with Brian Blunkall, scheduled for 1/6/26 with arrival time between 3-5PM. States he will not be onsite that day but can be called if needed. States to call or text 336-456-1800


12/31/25 RBerry- Spoke with SRogers in ASC call about this repair. States to give to Todd Fogiel for 1/6/25 due to full calendar on 1/5/26


12/31/2025jsells

spoke with Brian, and I gave him the work order number and let him know a coordinator will call him to schedule

🔧 Work Performed
PL front caster off of unit. Threads damaged PR front caster loose It appears that very little to no thread locker was present.
🔍 Technician Findings
Unit located Front casters loose
⚠️ Problem Description
wheel fell off of chair. evaluate and take picture. customer will fix they are cotcare
📄 Description
Ferno Transcend Series Stair Chair W/POWERTRAXX

Timeline

📞
Case Linked Dec 30, 3:18 PM
Case Number: 00555064
Subject: PCS2502151 DAVIE COUNTY (BRIAN BLUNKALL)
Status: Closed
📋
Work Order Created Dec 30, 5:07 PM
Work Order: WO-01328487
Type: Repair
Priority: P3
📅
Status: Ready for Scheduling by Jessica Sells Dec 31, 9:19 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 16h 11m
👷
▶
2 Technician Assigned Dec 31, 2:23 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5h 4m
🗓️
▶
2 Status: Scheduled Dec 31, 4:12 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2026-01-06T21:00:00.000+0000
⏳ 4.0 business days
⏱️
▶
2 5x Labor Added Jan 6, 6:56 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Todd Fogiel
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 6d 2h, 0m
⏳ 2.6 business days
📄
▶
2 Status: Ready to Bill Jan 8, 1:36 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🚨 22.0 business days
🧾
Invoice Created Feb 9, 7:01 PM
Invoice Number: SM-250813

Bottlenecks

Entered
Duration: 1.2 business days (threshold: 4.0 business hours)
Exceeded by 5.9 business hours
Scheduled
Duration: 3.4 business days (threshold: 2.0 business days)
Exceeded by 1.4 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00555064
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Repair
Branch
ERLA - PROD
Technician
Todd Fogiel
Scheduled
Jan 6, 4:00 PM
Created
Dec 30, 5:07 PM
Invoice #
SM-250813

Work Details (5)

Name Type Status Qty Amount Date
WL-03055470 Labor Open 1 $0.00 Jan 6, 6:56 PM
WL-03055471 Travel Open 68 $197.75 Jan 6, 6:56 PM
WL-03055472 Labor Open 0.5 $205.00 Jan 6, 6:56 PM
WL-03055473 Travel Open 45 $0.00 Jan 6, 6:56 PM
WL-03055474 Labor Open 1.5 $0.00 Jan 6, 6:56 PM

Details