emailed customer asking if repair or inspection / new equip 12/30
Closed
Inspection: Miscellaneous Inspection
https://www.ebiotrack.com/omnicor/inspection.php?iid=10461
Scale that needs a EMSAR sticker. It is located in room 6 in the Watertown health center. It has a barcode on it 13019163.
This was inspected at the beginning of the year but failed because there was not a power cord. There is a power cord now, so I need the inspection sticker. The DOH came and sited us for it
1/5 KSmith -- Scheduled for Wednesday with Amy. 8-10am
1/5 KSmith -- Sent email to schedule for 1/8
1/2/26 RBerry- LM with Amy Doxtater to discuss scheduling.
🔧Work Performed
INSPECTION OF SCALE IN ROOM 6
🔍Technician Findings
INSPECTION OF SCALE IN ROOM 6
⚠️Problem Description
Inspection: Miscellaneous Inspection
https://www.ebiotrack.com/omnicor/inspection.php?iid=10461
Scale that needs a EMSAR sticker. It is located in room 6 in the Watertown health center. It has a barcode on it 13019163.
This was inspected at the beginning of the year but failed because there was not a power cord. There is a power cord now, so I need the inspection sticker. The DOH came and sited us for it
To: amy.doxtater@ppncny.org
CC:
BCC:
Attachment: --none--
Subject: WATERTOWN PLANNED PARENTHOOD -- EMSAR Inspection -- WO-01328536
Body:
Hi Amy,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at WATERTOWN PLANNED PARENTHOOD located at 160 Stone St?
If not, would you have the contact information of the person I need to speak with?
If you are the correct person:
We rece
📋
Outbound to +13154088570
Completed Jan 2, 2026
1/2/26 RBerry- LM with Amy Doxtater to discuss scheduling.
Work Order: WO-01328536
Account: PLANNED PARENTHOOD OF NORTH COUNTRY
Customer Case Number:
Location: WATERTOWN PLANNED PARENTHOOD
Address: 160 STONE ST, WATERTOWN, NY 13601
Manufacturer:
Model #:
Serial #:
Contact Name: Amy Doxtater
Contact Phone: 315-408-8570
Contact Email: amy.doxtater@ppncny.
Timeline
📞
Case Linked Dec 30, 3:24 PM
Case Number:00555066
Subject:emailed customer asking if repair or inspection / new equip 12/30
Status:Closed
📋
▶
2
Work Order Created Dec 31, 9:52 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⏳2.0 business days
👷
▶
2
Status: Assigned Jan 2, 3:17 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Rhea Berry
Technician:Darek Kirkpatrick
⏳2.0 business days
🗓️
▶
2
Status: Scheduled Jan 5, 1:22 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2026-01-07T13:00:00.000+0000
⏳3.0 business days
⏱️
▶
2
2x Labor Added Jan 7, 8:00 AM
2x Labor Added → Status: Tech On Site
🔧
Status: Tech On Site by Darek Kirkpatrick
From:Scheduled
To:Tech On Site
Duration in Previous:1d 18h
⏱️
▶
2
Labor Added Jan 7, 8:19 AM
Labor Added → Status: Completed
✔️
Status: Completed by Darek Kirkpatrick
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:19m, 0m
⏳3.0 business days
📄
▶
2
Status: Ready to Bill Jan 9, 10:33 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
🧾
Invoice Created Jan 9, 2:58 PM
Invoice Number:SM-250888
Bottlenecks
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 7.7 business hours
Scheduled
Duration: 2.7 business days (threshold: 2.0 business days)
Exceeded by 5.6 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)