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WO-01328537 ↗ ServiceMax

Atrius Health • Inspection • PSM

📍 Atrius Health - Cambridge — 1611 Cambridge Street, Cambridge MA, 02138

Dec 31, 2025 → Feb 12, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (28 biz days late)
Active: 29 biz days
🕐 Clock stopped: Completed (Feb 12, 2026)
▶ Clock Running
Status: Created
Dec 31 → Dec 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
8d
▶ Clock Running
Status: Ready for Scheduling
Dec 31 → Jan 13, 2026
8 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 13 → Jan 13, 2026
0 business days (counted)
Running total: 8 of ? biz days used
20d
▶ Clock Running
Status: Scheduled
Jan 13 → Feb 11, 2026
20 business days (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Entered
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 11 → Feb 12, 2026
1 business day (counted)
Running total: 29 of ? biz days used
Created: Dec 31, 2025 Completed: Feb 12, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Dec 31 → Dec 31 Created ▶ Running 0 0
Dec 31 → Jan 13 Ready for Scheduling ▶ Running 8 8
Jan 13 → Jan 13 Assigned ▶ Running 0 8
Jan 13 → Feb 11 Scheduled ▶ Running 20 28
Feb 11 → Feb 11 Entered ▶ Running 0 28
Feb 11 → Feb 11 Assigned ▶ Running 0 28
Feb 11 → Feb 12 Scheduled ▶ Running 1 29
Dispatch 0.0d
Coordinators 32.0d
Field Work 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
32.0 days
Over SLA
Field Work
0.0 days
Created: Dec 31, 2025 Due: Mar 31, 2026 Completed: Feb 12, 2026 (47 days early)
📅
30.0 days Total Age
⏱️
21.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
28.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00555164
eBiotrack - Automated New Inspection Created
Closed
Inspection: Semi-Annual Equipment Calibration Service - Infusion Pump 1 pc https://www.ebiotrack.com/inspection.php?iid=32216
Priority
Standard
Origin
Email
Reason
New Case
Contact
Marcello Mickel
Owner
Jessica Sells
Created
Dec 31, 2025
Work Orders from this Case (1)
WO-01328537 (current) Invoiced
Inspection • Nick O'Neill
Created: Dec 31, 2025 • Closed: Feb 12, 2026
Completed with significant delays
Invoiced • 63 days old
🚨
Primary Delay 21.0 days stuck in "Scheduled"
⏱️
Total Delay 28.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
9.0d / 1.0d SLA
Scheduled
23.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Dpatton - Entered WDL's manually to invoice customer for Infusion Pump Insp. Time & Travel is on WO 1318608

2/11 SRogers: All Labor/Travel have been entered into WO-01318608

1/13 KSmith -- Scheduled for 2/9-2/11 with Michael. 9-11am on WO-01318608

🔧 Work Performed
Inspection: Semi-Annual Equipment Calibration Service - Infusion Pump
🔍 Technician Findings
Inspection: Semi-Annual Equipment Calibration Service - Infusion Pump All Labor/Travel have been entered into WO-01318608
⚠️ Problem Description
Inspection: Semi-Annual Equipment Calibration Service - Infusion Pump 1 pc https://www.ebiotrack.com/inspection.php?iid=32216

Timeline

📞
Case Linked Dec 31, 12:00 AM
Case Number: 00555164
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 31, 10:02 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 9.0 business days
👷
▶
3 Status: Assigned Jan 13, 10:29 AM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kourtney Smith
Technician: David Cavaco
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-09T14:00:00.000+0000
🚨 21.0 business days
🆕
▶
3 Status: Entered Feb 11, 8:37 AM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kourtney Smith
Technician: Nick O'Neill
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-09T14:00:00.000+0000
✔️
▶
2 Status: Completed Feb 12, 8:02 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Shawn Rogers
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.0 business days
⏱️
▶
3 2x Labor Added Feb 16, 1:49 PM
2x Labor Added → Status: Ready to Bill → Invoice Created
📄
Status: Ready to Bill by Diane Patton
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 4d 5h, 0m
🧾
Invoice Created
Invoice Number: SM-254111

Bottlenecks

Ready for Scheduling
Duration: 9.0 business days (threshold: 1.0 business days)
Exceeded by 8.0 business days
Scheduled
Duration: 21.0 business days (threshold: 2.0 business days)
Exceeded by 19.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00555164
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Nick O'Neill
Scheduled
Feb 9, 9:00 AM
Created
Dec 31, 10:02 AM
Invoice #
SM-254111

Work Details (2)

Name Type Status Qty Amount Date
WL-03107312 Labor Open 1 $180.00 Feb 16, 1:49 PM
WL-03107313 Labor Open - $75.00 Feb 16, 1:49 PM

Details