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WO-01328554 ↗ ServiceMax

Crossover Health Management Services • Inspection • PSM

📍 Crossover Health at Westland — 2118 S Wayne Rd, Westland MI, 48186

Dec 31, 2025 → Mar 3, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (40 biz days late)
Active: 41 biz days
🕐 Clock stopped: Tech Off Site (Mar 3, 2026)
▶ Clock Running
Status: Created
Dec 31 → Dec 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 31 → Dec 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
31d
▶ Clock Running
Status: Assigned
Dec 31 → Feb 17, 2026
31 business days (counted)
Running total: 31 of ? biz days used
10d
▶ Clock Running
Status: Scheduled
Feb 17 → Mar 3, 2026
10 business days (counted)
Running total: 41 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 3 → Mar 3, 2026
0 business days (counted)
Running total: 41 of ? biz days used
Created: Dec 31, 2025 Tech Off Site: Mar 3, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 31 → Dec 31 Created ▶ Running 0 0
Dec 31 → Dec 31 Ready for Scheduling ▶ Running 0 0
Dec 31 → Feb 17 Assigned ▶ Running 31 31
Feb 17 → Mar 3 Scheduled ▶ Running 10 41
Mar 3 → Mar 3 Tech On Site ▶ Running 0 41
Dispatch 0.0d
Coordinators 43.0d
Field Work 1.5d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
43.0 days
Over SLA
Field Work
1.5 days
Created: Dec 31, 2025 Due: Mar 31, 2026 Completed: Mar 4, 2026 (27 days early)
📅
42.3 days Total Age
⏱️
31.9d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
40.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00555180
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety 31 Pcs https://www.ebiotrack.com/inspection.php?iid=32232
Priority
Standard
Origin
Email
Reason
New Case
Contact
Erik Krievs
Owner
Kimberly Hardison
Created
Dec 31, 2025
Work Orders from this Case (1)
WO-01328554 (current) Closed
Inspection • Jon Kuehl
Created: Dec 31, 2025 • Closed: Mar 3, 2026
Completed with significant delays
Closed • 63 days old
🚨
Primary Delay 31.9 days stuck in "Assigned"
⏱️
Total Delay 40.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
31.9d / 0.5d SLA
Scheduled
11.0d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Tech Off Site
1.2d / 2.0d SLA
Completed
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Performed annual inspection.
🔍 Technician Findings
All units working upon arrival.
⚠️ Problem Description
Annual Equipment Electrical Safety 31 Pcs https://www.ebiotrack.com/inspection.php?iid=32232

Timeline

📞
Case Linked Dec 31, 12:02 AM
Case Number: 00555180
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 31, 10:52 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
👷
▶
2 Technician Assigned Dec 31, 11:43 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 48m
🚨 32.0 business days
📅
▶
2 Dispatch Scheduled Feb 17, 8:45 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Jonathan Kuehl
From: Assigned
To: Scheduled
Duration in Previous: 47d 21h
🚨 11.0 business days
🔧
Status: Tech On Site by Jonathan Kuehl Mar 3, 8:41 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 13d 23h
🚗
Status: Tech Off Site by Jonathan Kuehl Mar 3, 11:45 AM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 3h 3m
✔️
▶
3 Status: Completed Mar 3, 9:01 PM
Status: Completed → 3x Labor Added → Status: Closed
⏱️
3x Labor Added
Type: Labor, Travel
Status: Open
Qty: 2.3666666666667, 3.3833333333333, 148
🏁
Status: Closed by Jonathan Kuehl
From: Completed
To: Closed
Duration in Previous: 2m

Bottlenecks

Assigned
Duration: 31.9 business days (threshold: 4.0 business hours)
Exceeded by 31.4 business days
Scheduled
Duration: 11.0 business days (threshold: 2.0 business days)
Exceeded by 9.0 business days

🔗 Related Artifacts

📞
Case 00555180
Closed

ℹ️ Work Order Details

Status
Closed
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Jon Kuehl
Scheduled
Mar 3, 9:00 AM
Created
Dec 31, 10:52 AM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03129004 Labor Open 2.3666666666667 $0.00 Mar 3, 9:03 PM
WL-03129005 Labor Open 3.3833333333333 $0.00 Mar 3, 9:03 PM
WL-03129006 Travel Open 148 - Mar 3, 9:03 PM

Details