Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01328559 ↗ ServiceMax

Crossover Health Management Services • Inspection • PSM

📍 Crossover Health at Royal Oak — 424 E 4th Street Ste 100, Royal Oak MI, 48067

Dec 31, 2025 → Mar 4, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (41 biz days late)
Active: 42 biz days
🕐 Clock stopped: Completed (Mar 4, 2026)
▶ Clock Running
Status: Created
Dec 31 → Dec 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 31 → Dec 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
31d
▶ Clock Running
Status: Assigned
Dec 31 → Feb 17, 2026
31 business days (counted)
Running total: 31 of ? biz days used
10d
▶ Clock Running
Status: Scheduled
Feb 17 → Mar 3, 2026
10 business days (counted)
Running total: 41 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 3 → Mar 4, 2026
1 business day (counted)
Running total: 42 of ? biz days used
▶ Clock Running
Status: Completed
Mar 4 → Mar 4, 2026
0 business days (counted)
Running total: 42 of ? biz days used
▶ Clock Running
Status: Closed
Mar 4 → Mar 4, 2026
0 business days (counted)
Running total: 42 of ? biz days used
▶ Clock Running
Status: Reschedule
Mar 4 → Mar 4, 2026
0 business days (counted)
Running total: 42 of ? biz days used
Created: Dec 31, 2025 Completed: Mar 4, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Dec 31 → Dec 31 Created ▶ Running 0 0
Dec 31 → Dec 31 Ready for Scheduling ▶ Running 0 0
Dec 31 → Feb 17 Assigned ▶ Running 31 31
Feb 17 → Mar 3 Scheduled ▶ Running 10 41
Mar 3 → Mar 4 Tech On Site ▶ Running 1 42
Mar 4 → Mar 4 Completed ▶ Running 0 42
Mar 4 → Mar 4 Closed ▶ Running 0 42
Mar 4 → Mar 4 Reschedule ▶ Running 0 42
Dispatch 0.0d
Coordinators 43.0d
Field Work 0.9d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
43.0 days
Over SLA
Field Work
0.9 days
Created: Dec 31, 2025 Due: Mar 31, 2026 Completed: Mar 4, 2026 (27 days early)
📅
43.0 days Total Age
⏱️
31.9d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
40.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00555181
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 21 Pcs https://www.ebiotrack.com/inspection.php?iid=32233
Priority
Standard
Origin
Email
Reason
New Case
Contact
Erik Krievs
Owner
Kimberly Hardison
Created
Dec 31, 2025
Work Orders from this Case (1)
WO-01328559 (current) Closed
Inspection • Jon Kuehl
Created: Dec 31, 2025 • Closed: Mar 4, 2026
Completed with significant delays
Closed • 63 days old
🚨
Primary Delay 31.9 days stuck in "Assigned"
⏱️
Total Delay 40.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
31.9d / 0.5d SLA
Scheduled
11.0d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Performed annual inspection. Replaced bulb in scope.
🔍 Technician Findings
All unit working upon arrival.
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 21 Pcs https://www.ebiotrack.com/inspection.php?iid=32233

Timeline

📞
Case Linked Dec 31, 12:02 AM
Case Number: 00555181
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 31, 11:07 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
👷
▶
2 Technician Assigned Dec 31, 11:44 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 34m
🚨 32.0 business days
🗓️
▶
2 Status: Scheduled Feb 17, 8:47 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Jonathan Kuehl
Scheduled For: 2026-03-03T18:00:00.000+0000
🚨 11.0 business days
🔧
Status: Tech On Site by Jonathan Kuehl Mar 3, 1:30 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 14d 4h
✔️
▶
3 Status: Completed Mar 3, 8:46 PM
Status: Completed → 6x Labor Added → Status: Closed
⏱️
6x Labor Added
Type: Labor, Travel, Expenses
Status: Open
Qty: 0.63333333333333, 2.7, 2.3666666666667, 147, 27
🏁
Status: Closed by Jonathan Kuehl
From: Completed
To: Closed
Duration in Previous: 4m
🔄
▶
3 Status: Reschedule Mar 4, 9:35 AM
Status: Reschedule → Parts Added → Status: Closed
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
🏁
Status: Closed by Jonathan Kuehl
From: Completed
To: Closed
Duration in Previous: 2m

Bottlenecks

Assigned
Duration: 31.9 business days (threshold: 4.0 business hours)
Exceeded by 31.4 business days
Scheduled
Duration: 11.0 business days (threshold: 2.0 business days)
Exceeded by 9.0 business days

🔗 Related Artifacts

📞
Case 00555181
Closed

ℹ️ Work Order Details

Status
Closed
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Jon Kuehl
Scheduled
N/A
Created
Dec 31, 11:07 AM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03128957 Labor Open 0.63333333333333 $0.00 Mar 3, 8:50 PM
WL-03128958 Labor Open 2.7 $0.00 Mar 3, 8:50 PM
WL-03128959 Labor Open 2.3666666666667 $0.00 Mar 3, 8:50 PM
WL-03128960 Travel Open 147 - Mar 3, 8:50 PM
WL-03128961 Travel Open 27 - Mar 3, 8:50 PM
WL-03128962 Expenses Open 1 $0.00 Mar 3, 8:50 PM
WL-03129294 Parts Open 1 $98.21 Mar 4, 9:37 AM

Details