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WO-01328560 ↗ ServiceMax

Conviva Care Solutions (Humana) • Inspection • PSM

📍 Conviva Central Corpus #3880 — 917 South Port Ave., Corpus Christi TX, 78405

Dec 31, 2025 → Feb 16, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (30 biz days late)
Active: 31 biz days
🕐 Clock stopped: Completed (Feb 17, 2026)
▶ Clock Running
Status: Created
Dec 31 → Dec 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 31 → Dec 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Assigned
Dec 31 → Jan 5, 2026
2 business days (counted)
Running total: 2 of ? biz days used
28d
▶ Clock Running
Status: Scheduled
Jan 5 → Feb 16, 2026
28 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 16 → Feb 17, 2026
1 business day (counted)
Running total: 31 of ? biz days used
Created: Dec 31, 2025 Completed: Feb 17, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 31 → Dec 31 Created ▶ Running 0 0
Dec 31 → Dec 31 Ready for Scheduling ▶ Running 0 0
Dec 31 → Jan 5 Assigned ▶ Running 2 2
Jan 5 → Feb 16 Scheduled ▶ Running 28 30
Feb 16 → Feb 17 Tech On Site ▶ Running 1 31
Dispatch 0.0d
Coordinators 32.0d
Field Work 0.2d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
32.0 days
Over SLA
Field Work
0.2 days
Billing
0.0 days
Created: Dec 31, 2025 Due: Feb 27, 2026 Completed: Feb 17, 2026 (10 days early)
📅
31.2 days Total Age
⏱️
29.0d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
31.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00555204
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 75 pcs https://www.ebiotrack.com/inspection.php?iid=32241
Priority
Standard
Origin
Email
Reason
New Case
Contact
Elizabeth Arredondo
Owner
Jessica Sells
Created
Dec 31, 2025
Work Orders from this Case (1)
WO-01328560 (current) Invoiced
Inspection • Anthony Wirth
Created: Dec 31, 2025 • Closed: Feb 16, 2026
Completed with significant delays
Invoiced • 63 days old
🚨
Primary Delay 29.0 days stuck in "Scheduled"
⏱️
Total Delay 31.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
2.9d / 0.5d SLA
Scheduled
29.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/5 KKelch called Elizabeth to schedule for 2/16 between 9 and 11 am. Customer confirmed. 

🔧 Work Performed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
🔍 Technician Findings
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 75 pcs https://www.ebiotrack.com/inspection.php?iid=32241

Timeline

📞
Case Linked Dec 31, 6:00 AM
Case Number: 00555204
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 31, 11:10 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Dec 31, 11:34 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician: Anthony Wirth
⏳ 3.0 business days
🗓️
▶
2 Status: Scheduled Jan 5, 9:38 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-02-16T15:00:00.000+0000
🚨 29.0 business days
🔧
Status: Tech On Site by Anthony Wirth Feb 16, 10:35 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 42d 0h
✔️
▶
3 Status: Completed Feb 16, 8:50 PM
Status: Completed → 6x Labor Added → Status: Closed
⏱️
6x Labor Added
Type: Labor, Travel, Expenses
Status: Open
Qty: 2.5, 8, 2.8666666666667, 164
🏁
Status: Closed by Anthony Wirth
From: Completed
To: Closed
Duration in Previous: 4m
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Feb 19, 12:00 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 2.9 business days
🧾
Invoice Created Feb 23, 7:10 AM
Invoice Number: SM-254360

Bottlenecks

Assigned
Duration: 2.9 business days (threshold: 4.0 business hours)
Exceeded by 2.4 business days
Scheduled
Duration: 29.0 business days (threshold: 2.0 business days)
Exceeded by 27.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00555204
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Anthony Wirth
Scheduled
Feb 16, 10:00 AM
Created
Dec 31, 11:10 AM
Invoice #
SM-254360

Work Details (6)

Name Type Status Qty Amount Date
WL-03108024 Labor Open 2.5 $0.00 Feb 16, 8:53 PM
WL-03108025 Labor Open 8 $1,610.75 Feb 16, 8:53 PM
WL-03108026 Labor Open 2.8666666666667 $0.00 Feb 16, 8:53 PM
WL-03108027 Travel Open 164 - Feb 16, 8:53 PM
WL-03108028 Travel Open 164 - Feb 16, 8:53 PM
WL-03108034 Expenses Open 1 $0.00 Feb 16, 8:54 PM

Details