Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (38 biz days late)
🕐 Clock stopped: Completed (Feb 27, 2026)
▶ Clock Running
Status: Created
Dec 31 → Dec 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 31 → Dec 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Assigned
Dec 31 → Jan 5, 2026
2 business days (counted)
Running total: 2 of ? biz days used
37d
▶ Clock Running
Status: Scheduled
Jan 5 → Feb 27, 2026
37 business days (counted)
Running total: 39 of ? biz days used
Created: Dec 31, 2025
Completed: Feb 27, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 31 → Dec 31
Created
▶ Running
0
0
Dec 31 → Dec 31
Ready for Scheduling
▶ Running
0
0
Dec 31 → Jan 5
Assigned
▶ Running
2
2
Jan 5 → Feb 27
Scheduled
▶ Running
37
39
Coordinators Over SLA
Created: Dec 31, 2025
Due: Feb 27, 2026
Completed: Feb 27, 2026 (on time)
⏱️
37.3d in Scheduled
Longest Stage
🔄
6 transitions
Status Changes
⚠️
39.7d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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🎫
Case #00555201
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service
Equipment: 83
https://www.ebiotrack.com/inspection.php?iid=32240
🚨
Primary Delay
37.3 days stuck in "Scheduled"
⏱️
Total Delay
39.7 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
0.0d
/ 1.0d SLA
Scheduled
37.3d
/ 2.0d SLA
Completed
0.0d
/ 1.0d SLA
💬 Activities, Notes & Communications
📝 WO Notes (4)
📋 Tasks (1)
📅 Events (1)
🔒
Internal CSA Notes
1/5 KKelch called Karah to schedule for 2/26 between 9 and 11 am. Customer confirmed.
🔧
Work Performed
Annual Equipment Electrical Safety Test And Calibration Service, All units were inspected and the new units were added to WO-01352183
🔍
Technician Findings
The EKG Unit Batteries is not good and will need to be replaced, Several units the customer no longer has and new one were added on a different work order. WO-01352183
⚠️
Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
Equipment: 83
https://www.ebiotrack.com/inspection.php?iid=32240
📋
Outbound to +18324507119
Completed
Jan 5, 2026
1/5 KKelch called Karah to schedule for 2/26 between 9 and 11 am. Customer confirmed.
📅
WO-01328561 - Inspection - Rockport - Conviva Rockport #4156
Feb 26, 2026 10:00am – 4:00pm
Work Order: WO-01328561
Account: Conviva Care Solutions (Humana)
Customer Case Number:
Location: Conviva Rockport #4156
Address: 802 Enterprise BLVD Suite 820, Rockport, TX 78382
Manufacturer:
Model #:
Serial #:
Contact Name: Karah Coronado
Contact Phone: 832-450-7119
Contact Email: kcornado@con
Timeline
📞
Case Number:
00555201
Subject:
eBiotrack - Automated New Inspection Created
Status:
Closed
📋
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
0m
👷
👷
From:
Ready for Scheduling
To:
Assigned
Duration in Previous:
9m
🗓️
📅
Scheduled For:
2026-02-26T15:00:00.000+0000
✔️
From:
Scheduled
To:
Completed
Duration in Previous:
52d 10h
⏱️
Type:
Labor, Travel
Status:
Open
Qty:
4, 3, 204
🏁
From:
Completed
To:
Closed
Duration in Previous:
15m
📄
🧾
Invoice Number:
SM-255468
Bottlenecks
Assigned
Duration: 2.9 business days (threshold: 4.0 business hours)
Exceeded by 2.4 business days
Scheduled
Duration: 37.3 business days (threshold: 2.0 business days)
Exceeded by 35.3 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
ℹ️ Work Order Details
Scheduled
Feb 26, 10:00 AM
Work Details (3)
Name
Type
Status
Qty
Amount
Date
WL-03122320
Labor
Open
4
$0.00
Feb 26, 9:15 PM
WL-03122321
Labor
Open
3
$1,292.00
Feb 26, 9:15 PM
WL-03122322
Travel
Open
204
-
Feb 26, 9:15 PM