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WO-01328569 ↗ ServiceMax

CareATC • Inspection • PSM

📍 Dougherty County — 114 N Jackson St, Albany GA, 31707

Dec 31, 2025 → Feb 3, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (22 biz days late)
Active: 23 biz days
🕐 Clock stopped: Completed (Feb 4, 2026)
▶ Clock Running
Status: Created
Dec 31 → Dec 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
7d
▶ Clock Running
Status: Ready for Scheduling
Dec 31 → Jan 12, 2026
7 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 12 → Jan 12, 2026
0 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 12 → Jan 15, 2026
3 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Entered
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 10 of ? biz days used
13d
▶ Clock Running
Status: Scheduled
Jan 15 → Feb 4, 2026
13 business days (counted)
Running total: 23 of ? biz days used
Created: Dec 31, 2025 Completed: Feb 4, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Dec 31 → Dec 31 Created ▶ Running 0 0
Dec 31 → Jan 12 Ready for Scheduling ▶ Running 7 7
Jan 12 → Jan 12 Assigned ▶ Running 0 7
Jan 12 → Jan 15 Scheduled ▶ Running 3 10
Jan 15 → Jan 15 Entered ▶ Running 0 10
Jan 15 → Jan 15 Ready for Scheduling ▶ Running 0 10
Jan 15 → Jan 15 Assigned ▶ Running 0 10
Jan 15 → Feb 4 Scheduled ▶ Running 13 23
Dispatch 0.0d
Coordinators 24.6d
Billing 8.5d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
24.6 days
Over SLA
Billing
8.5 days
Over SLA
Created: Dec 31, 2025 Due: Feb 27, 2026 Completed: Feb 4, 2026 (23 days early)
📅
23.5 days Total Age
⏱️
13.5d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
26.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
11 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Feb 2, 2026
Visit 2 Feb 3, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00555212
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 11 pcs https://www.ebiotrack.com/inspection.php?iid=32249
Priority
Standard
Origin
Email
Reason
New Case
Contact
Purchasing Support
Owner
Jessica Sells
Created
Dec 31, 2025
Work Orders from this Case (1)
WO-01328569 (current) Invoiced
Inspection • Cynthia G Deville
Created: Dec 31, 2025 • Closed: Feb 3, 2026
Completed with significant delays
Invoiced • 63 days old
🚨
Primary Delay 13.5 days stuck in "Scheduled"
⏱️
Total Delay 26.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
7.9d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
16.7d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Billing Review
5.6d / 2.0d SLA
Ready to Bill
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/4/26 DPatton - Do we bill the inspection price of $1063 plus subcontractor cost?

CONFIRMED

2/2/26 AJinerson - Sent email to POC Delacie regarding tech later arrival time today, 2/2 closer to between 1:30pm-2:30pm.


1/15/26 AJinerson - Reassigning tech due to availability, but keeping original scheduled date time of Monday, 1/2 between 11am-1pm arrival.


01/12/2026 LHill added Delacie Kendrick as POC in SMX & EBT.


Scheduling ahead needed: No 

Certain day or time: Monday would be a great day of the week to come; any time is fine

Confirmed contact information is correct: Yes.  

Anything additional needed for tech to gain access to the facility: No 

 


01/09/2026 LHill-rec'd email from Delacie Kendrick at delaciekendrick@careatc.com

  1. Monday would be a great day of the week to come; any time is fine
  2. Either is fine, we will be in the clinic
  3. There aren't any additional requests at the moment, thank you

See logged email.


01/07/2026 LHill-sent email to Purchasing Support at purchasingsupport@careatc.com to confirm contact & equipment.


01/07/2026 LHill-LM a 918-947-6607 for Purchasing Support to confirm contact & equipment.

🔧 Work Performed
PERFORMED EQUIPMENT INSPECTION OF 10 PCS CONTACTED SUPERVISION TO CLEAR UP CONFUSION OF WHICH ITEMS TO INSPECT HAD TO REMOVE 5 OF THE ITEMS INSPECTED THAT HAD BEEN INSPECTED PREVIOUSLY AS THEY WERE OUT OF SCOPE. FACILITY CLOSING BEFORE INSPECTION OF EKG AND 2 DIGITAL SCALES 2/3 ARRIVED AND CONDUCTED INSPECTIONS ON 3 REMAINING ITEMS AND OBTAINED SIGNITURES. DELAYED DUE TO PATIENTS
🔍 Technician Findings
ARRIVED AT FACILITY TO CONDUCT INSPECTION
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 11 pcs https://www.ebiotrack.com/inspection.php?iid=32249

Timeline

📞
Case Linked Dec 31, 6:01 AM
Case Number: 00555212
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 31, 11:52 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 8.0 business days
👷
▶
4 Technician Assigned Jan 12, 5:28 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 12d 5h
🗓️
Status: Scheduled by Laura Hill
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Laura Hill
Scheduled For: 2026-02-02T16:00:00.000+0000
⏳ 3.8 business days
🆕
▶
3 Status: Entered Jan 15, 11:33 AM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Abby Jinerson
Technician: a0h6e00000II9FiAAL, Cynthia G Deville
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-02-02T16:00:00.000+0000
🚨 13.0 business days
📅
Dispatch Scheduled by Mark Franks Feb 3, 11:23 AM
Scheduled For: 2026-02-03T16:00:00.000+0000
⏱️
▶
2 11x Labor Added Feb 3, 11:50 PM
11x Labor Added → Status: Completed
✔️
Status: Completed by Cynthia Deville
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 19d 12h, 0m
⏳ 2.0 business days
💵
Status: Billing Review by Diane Patton Feb 5, 2:29 PM
From: Closed
To: Billing Review
Duration in Previous: 1d 14h
⚠️ 6.0 business days
📄
Status: Ready to Bill by Scott Berry Feb 12, 11:15 AM
From: Billing Review
To: Ready to Bill
Duration in Previous: 6d 20h
⏳ 3.0 business days
💵
▶
3 Status: Billing Review Feb 17, 6:37 PM
Status: Billing Review → Status: Invoice Pending → Invoice Created
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 3m, 0m
🧾
Invoice Created
Invoice Number: SM-254217

Bottlenecks

Ready for Scheduling
Duration: 7.9 business days (threshold: 1.0 business days)
Exceeded by 6.9 business days
Scheduled
Duration: 3.2 business days (threshold: 2.0 business days)
Exceeded by 1.2 business days
Scheduled
Duration: 13.5 business days (threshold: 2.0 business days)
Exceeded by 11.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Billing Review
Duration: 5.6 business days (threshold: 2.0 business days)
Exceeded by 3.6 business days
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00555212
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Cynthia G Deville
Scheduled
Feb 3, 11:00 AM
Created
Dec 31, 11:52 AM
Invoice #
SM-254217

Work Details (11)

Name Type Status Qty Amount Date
WL-03090727 Labor Open 3.5 $0.00 Feb 3, 11:50 PM
WL-03090728 Labor Open 1 $1,063.00 Feb 3, 11:50 PM
WL-03090729 Labor Open 0.25 $0.00 Feb 3, 11:50 PM
WL-03090730 Labor Open 0.25 $0.00 Feb 3, 11:50 PM
WL-03090731 Labor Open 0.5 $0.00 Feb 3, 11:50 PM
WL-03090732 Travel Open 197 - Feb 3, 11:50 PM
WL-03090733 Travel Open 5 - Feb 3, 11:50 PM
WL-03090734 Travel Open 5 - Feb 3, 11:50 PM
WL-03090735 Expenses Open 1 $0.00 Feb 3, 11:50 PM
WL-03090736 Expenses Open 1 $0.00 Feb 3, 11:50 PM
WL-03090737 Expenses Open 1 $0.00 Feb 3, 11:50 PM

Details