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WO-01328574 ↗ ServiceMax

CenterWell (Humana) • Inspection • PSM

📍 Centerwell - Lake Charles — 4050 Ryan St., Lake Charles LA, 70605

Dec 31, 2025 → Feb 23, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (35 biz days late)
Active: 36 biz days
🕐 Clock stopped: Tech Off Site (Feb 24, 2026)
▶ Clock Running
Status: Created
Dec 31 → Dec 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Ready for Scheduling
Dec 31 → Jan 7, 2026
4 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 4 of ? biz days used
12d
▶ Clock Running
Status: Scheduled
Jan 7 → Jan 26, 2026
12 business days (counted)
Running total: 16 of ? biz days used
8d
▶ Clock Running
Status: Reschedule
Jan 26 → Feb 5, 2026
8 business days (counted)
Running total: 24 of ? biz days used
11d
▶ Clock Running
Status: Scheduled
Feb 5 → Feb 23, 2026
11 business days (counted)
Running total: 35 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 23 → Feb 24, 2026
1 business day (counted)
Running total: 36 of ? biz days used
Created: Dec 31, 2025 Tech Off Site: Feb 24, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Dec 31 → Dec 31 Created ▶ Running 0 0
Dec 31 → Jan 7 Ready for Scheduling ▶ Running 4 4
Jan 7 → Jan 7 Assigned ▶ Running 0 4
Jan 7 → Jan 26 Scheduled ▶ Running 12 16
Jan 26 → Feb 5 Reschedule ▶ Running 8 24
Feb 5 → Feb 23 Scheduled ▶ Running 11 35
Feb 23 → Feb 24 Tech On Site ▶ Running 1 36
Dispatch 0.0d
Coordinators 38.8d
Field Work 0.9d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
38.8 days
Over SLA
Field Work
0.9 days
Billing
0.0 days
Created: Dec 31, 2025 Due: Feb 27, 2026 Completed: Feb 24, 2026 (3 days early)
📅
36.0 days Total Age
⏱️
13.0d in Scheduled Longest Stage
🔄
11 transitions Status Changes
⚠️
33.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00555208
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 36 pcs https://www.ebiotrack.com/inspection.php?iid=32245
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jennifer Cagle
Owner
Jessica Sells
Created
Dec 31, 2025
Work Orders from this Case (1)
WO-01328574 (current) Invoiced
Inspection • Arturo Diaz
Created: Dec 31, 2025 • Closed: Feb 23, 2026
Completed with significant delays
Invoiced • 63 days old
🚨
Primary Delay 13.0 days stuck in "Scheduled"
⏱️
Total Delay 33.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
4.9d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
24.9d / 2.0d SLA
Reschedule
9.0d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/5 KKelch scheduled per logged email from Jennifer

1/26 KKelch sent an email for rescheduling due to urgent El Paso inspections

CONFIRMED


01/07/2025 LHill-rec'd email from Jennifer-Yes, that works.

See logged email.


01/07/2026 LHill-sent email to Jennifer Cagle-Thank you for this information. Would 02/04/2026 with tech arrival between 10-AM-12PM work for you?




Scheduling ahead needed: Yes 

Certain day or time: Monday – Friday 8 AM – 5 pm are our hours. Wednesday or Thursday afternoon probably works best but any date and time can work. 

Confirmed contact information is correct: Yes.  

Anything additional needed for tech to gain access to the facility: No 


01/06/2026 LHill-rec'd email from Jennifer Cagle-Hello, Yes I am the contact for scheduling the annual inspection. 

Monday – Friday 8 AM – 5 pm are our hours. Wednesday or Thursday afternoon probably works best but any date and time can work.

See logged email.


01/06/2026 LHill-sent email to Jennifer Cagle at jcagle5@centerwell.com to confirm contact & equipment.


01/06/2026 LHill-LM at 337-459-1157 for Jennifer Cagle to confirm contact & equipment.

🔧 Work Performed
- Inspected equipment found in every exam room - inspected equipment found in labs - inspected equipment found in nurse stations - inspected equipment found in hallways - inquired of staff where any other equipment might be found - confirmed with staff that all equipment that is in use has been inspected - informed staff if any equipment is later found, or pulled from storage, or received from another location, it will require a miscellaneous equipment inspection on a new work order
🔍 Technician Findings
Normal equipment conditions
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 36 pcs https://www.ebiotrack.com/inspection.php?iid=32245

Timeline

📞
Case Linked Dec 31, 6:00 AM
Case Number: 00555208
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 31, 12:04 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 5.0 business days
👷
▶
4 Technician Assigned Jan 7, 9:15 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 6d 21h
📅
Dispatch Scheduled by Laura Hill
Scheduled For: 2026-02-04T16:30:00.000+0000
🗓️
Status: Scheduled by Laura Hill
From: Assigned
To: Scheduled
Duration in Previous: 1m
🚨 13.0 business days
🔄
Status: Reschedule by Kaitlyn Kelch Jan 26, 10:52 AM
From: Scheduled
To: Reschedule
Duration in Previous: 19d 1h
⚠️ 9.0 business days
📅
▶
2 Dispatch Scheduled Feb 5, 11:28 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Reschedule
To: Scheduled
Duration in Previous: 10d 0h
🚨 12.0 business days
🔧
▶
2 Status: Tech On Site Feb 23, 12:59 PM
Status: Tech On Site → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 4.5
⏱️
2x Labor Added Feb 23, 2:25 PM
Type: Labor
Status: Open
Qty: 2, 4
🚗
2x Travel Added Feb 23, 7:32 PM
Type: Travel
Status: Open
Qty: 175
🚗
▶
4 Status: Tech Off Site Feb 23, 7:47 PM
Status: Tech Off Site → Expenses Added → Status: Completed → Status: Closed
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Arturo Diaz
From: Tech Off Site
To: Completed
Duration in Previous: 2m
🏁
Status: Closed by Arturo Diaz
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 3.5 business days
📄
▶
2 Status: Ready to Bill Feb 26, 10:23 AM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 3m, 0m
⏳ 2.0 business days
🧾
Invoice Created Feb 27, 7:37 PM
Invoice Number: SM-254950

Bottlenecks

Ready for Scheduling
Duration: 4.9 business days (threshold: 1.0 business days)
Exceeded by 3.9 business days
Scheduled
Duration: 13.0 business days (threshold: 2.0 business days)
Exceeded by 11.0 business days
Reschedule
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Scheduled
Duration: 11.9 business days (threshold: 2.0 business days)
Exceeded by 9.9 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00555208
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Arturo Diaz
Scheduled
Feb 23, 10:00 AM
Created
Dec 31, 12:04 PM
Invoice #
SM-254950

Work Details (6)

Name Type Status Qty Amount Date
WL-03116206 Labor Open 4.5 $0.00 Feb 23, 1:01 PM
WL-03116294 Labor Open 2 $1,292.00 Feb 23, 2:25 PM
WL-03116295 Labor Open 4 $0.00 Feb 23, 2:25 PM
WL-03116850 Travel Open 175 - Feb 23, 7:32 PM
WL-03116851 Travel Open 175 - Feb 23, 7:32 PM
WL-03116876 Expenses Open 1 $0.00 Feb 23, 7:48 PM

Details