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WO-01328581 ↗ ServiceMax

HCA Urgent Care • Inspection • PSM

📍 CareNow - Edgemere — 12371 Edgemere Blvd, Suite 207-209, El Paso TX, 79938

Dec 31, 2025 → Feb 4, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (22 biz days late)
Active: 23 biz days
🕐 Clock stopped: Tech Off Site (Feb 4, 2026)
▶ Clock Running
Status: Created
Dec 31 → Dec 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 31 → Dec 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
12d
▶ Clock Running
Status: Assigned
Dec 31 → Jan 20, 2026
12 business days (counted)
Running total: 12 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Jan 20 → Jan 26, 2026
4 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Entered
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 16 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Jan 26 → Feb 3, 2026
6 business days (counted)
Running total: 22 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 3 → Feb 4, 2026
1 business day (counted)
Running total: 23 of ? biz days used
Created: Dec 31, 2025 Tech Off Site: Feb 4, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Dec 31 → Dec 31 Created ▶ Running 0 0
Dec 31 → Dec 31 Ready for Scheduling ▶ Running 0 0
Dec 31 → Jan 20 Assigned ▶ Running 12 12
Jan 20 → Jan 26 Scheduled ▶ Running 4 16
Jan 26 → Jan 26 Entered ▶ Running 0 16
Jan 26 → Jan 26 Assigned ▶ Running 0 16
Jan 26 → Feb 3 Scheduled ▶ Running 6 22
Feb 3 → Feb 4 Tech On Site ▶ Running 1 23
Dispatch 0.0d
Coordinators 24.0d
Field Work 2.6d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
24.0 days
Over SLA
Field Work
2.6 days
Over SLA
Created: Dec 31, 2025 Due: Feb 27, 2026 Completed: Feb 4, 2026 (23 days early)
📅
23.8 days Total Age
⏱️
12.7d in Assigned Longest Stage
🔄
9 transitions Status Changes
⚠️
20.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00555207
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 41 https://www.ebiotrack.com/inspection.php?iid=32244
Priority
High
Origin
Email
Reason
New Case
Contact
Luis Barraza
Owner
Shelby Robinson
Created
Dec 31, 2025
Work Orders from this Case (1)
WO-01328581 (current) Invoiced
Inspection • Arturo Diaz
Created: Dec 31, 2025 • Closed: Feb 4, 2026
Completed with significant delays
Invoiced • 63 days old
🚨
Primary Delay 12.7 days stuck in "Assigned"
⏱️
Total Delay 20.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
12.7d / 0.5d SLA
Scheduled
11.2d / 2.0d SLA
Tech On Site
1.6d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
1.0d / 1.0d SLA
Closed
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/20 KKelch scheduled per logged email from Luis

1/19 KKelch sent Luis an email for scheduling

1/12 KKelch called Luis to schedule for 2/23 between 12 and 2 pm. Left VM. 

🔧 Work Performed
- Inspected equipment found in every exam room - inspected equipment found in labs - inspected equipment found in nurse stations - inspected equipment found in hallways - inquired of staff where any other equipment might be found - confirmed with staff that all equipment that is in use has been inspected - informed staff if any equipment is later found, or pulled from storage, or received from another location, it will require a miscellaneous equipment inspection on a new work order
🔍 Technician Findings
Normal equipment conditions
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 41 https://www.ebiotrack.com/inspection.php?iid=32244

Timeline

📞
Case Linked Dec 31, 6:00 AM
Case Number: 00555207
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Dec 31, 12:19 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
2 Technician Assigned Dec 31, 1:07 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 47m
🚨 12.0 business days
👷
Technician Assigned by Kaitlyn Kelch Jan 16, 1:50 PM
Technician: Tyler Bollman
2.0 business days
🗓️
2 Status: Scheduled Jan 20, 5:22 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-02-03T15:00:00.000+0000
4.8 business days
🆕
4 Status: Entered Jan 26, 10:56 AM
Status: Entered → Technician Assigned → Dispatch Scheduled → Dispatch Scheduled
👷
Technician Assigned by Kaitlyn Kelch
Technician: Arturo Diaz
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-01-27T15:00:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-02-03T15:00:00.000+0000
⚠️ 7.0 business days
⏱️
4x Labor Added Feb 3, 10:32 AM
Type: Labor, Travel, Expenses
Status: Open
Qty: 1, 20
🔧
Status: Tech On Site by Arturo Diaz Feb 3, 10:40 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 23h
🚗
3 Status: Tech Off Site Feb 3, 11:29 PM
Status: Tech Off Site → 2x Labor Added → Status: Completed
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 4.5, 1
✔️
Status: Completed by Arturo Diaz
From: Tech Off Site
To: Completed
Duration in Previous: 2m
🏁
Status: Closed by Arturo Diaz Feb 4, 2:38 PM
From: Completed
To: Closed
Duration in Previous: 15h 6m
2.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 5, 2:38 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 0h, 0m
2.0 business days
🧾
Invoice Created Feb 8, 1:23 PM
Invoice Number: SM-253092

Bottlenecks

Assigned
Duration: 12.7 business days (threshold: 4.0 business hours)
Exceeded by 12.2 business days
Scheduled
Duration: 4.2 business days (threshold: 2.0 business days)
Exceeded by 2.2 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Tech On Site
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.5 business hours
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours

🔗 Related Artifacts

📞
Case 00555207
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Arturo Diaz
Scheduled
Feb 3, 10:00 AM
Created
Dec 31, 12:19 PM
Invoice #
SM-253092

Work Details (6)

Name Type Status Qty Amount Date
WL-03089236 Labor Open 1 $0.00 Feb 3, 10:32 AM
WL-03089237 Travel Open 20 - Feb 3, 10:32 AM
WL-03089238 Travel Open 20 - Feb 3, 10:32 AM
WL-03089239 Expenses Open 1 $0.00 Feb 3, 10:32 AM
WL-03090707 Labor Open 4.5 $855.00 Feb 3, 11:30 PM
WL-03090708 Labor Open 1 $0.00 Feb 3, 11:30 PM

Details