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WO-01328586 ↗ ServiceMax

CareATC • Inspection • PSM

📍 STIHL Inc - Virginia Beach — 2700 Avenger Drive suite 109, Virginia Beach VA, 23452

Dec 31, 2025 → Feb 9, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (25 biz days late)
Active: 26 biz days
🕐 Clock stopped: Invoiced (Feb 9, 2026)
▶ Clock Running
Status: Created
Dec 31 → Dec 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 31 → Jan 2, 2026
1 business day (counted)
Running total: 1 of ? biz days used
12d
▶ Clock Running
Status: Assigned
Jan 2 → Jan 21, 2026
12 business days (counted)
Running total: 13 of ? biz days used
13d
▶ Clock Running
Status: Scheduled
Jan 21 → Feb 9, 2026
13 business days (counted)
Running total: 26 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 26 of ? biz days used
▶ Clock Running
Status: Completed
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 26 of ? biz days used
Created: Dec 31, 2025 Invoiced: Feb 9, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Dec 31 → Dec 31 Created ▶ Running 0 0
Dec 31 → Jan 2 Ready for Scheduling ▶ Running 1 1
Jan 2 → Jan 21 Assigned ▶ Running 12 13
Jan 21 → Feb 9 Scheduled ▶ Running 13 26
Feb 9 → Feb 9 Tech On Site ▶ Running 0 26
Feb 9 → Feb 9 Completed ▶ Running 0 26
Dispatch 0.0d
Coordinators 27.7d
Field Work 0.2d
Incomplete 0.1d (excluded)
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
27.7 days
Over SLA
Field Work
0.2 days
Incomplete (excluded from total)
0.1 days
Billing
0.0 days
Created: Dec 31, 2025 Due: Feb 27, 2026 Completed: Feb 9, 2026 (18 days early)
📅
26.8 days Total Age
⏱️
13.6d in Scheduled Longest Stage
🔄
10 transitions Status Changes
⚠️
25.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00555216
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 10 pcs https://www.ebiotrack.com/inspection.php?iid=32253
Priority
Standard
Origin
Email
Reason
New Case
Contact
Purchasing Support
Owner
Jessica Sells
Created
Dec 31, 2025
Work Orders from this Case (1)
WO-01328586 (current) Invoiced
Inspection • Christopher Morning
Created: Dec 31, 2025 • Closed: Feb 9, 2026
Completed with significant delays
Invoiced • 63 days old
🚨
Primary Delay 13.6 days stuck in "Scheduled"
⏱️
Total Delay 25.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.8d / 1.0d SLA
Assigned
12.3d / 0.5d SLA
Scheduled
13.6d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Closed
2.5d / 1.0d SLA
Incomplete
0.1d
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/30 MOwens Sent email to Sarah Hughes asking to reschedule the visit for 2/9 instead of 2/2 because of the winter snowstorm

1/21 MOwens Sarah Hughes at the location replied back to the email and the visit is scheduled for 2/2 from 1-3pm.

1/20 MOwens Sent email to CareATC asking for hour of operation for this location.

🔧 Work Performed
2-9-26 CTM - Performed Annual inspection on all medical equipment located . Total of 10 pieces inspected . ALL PASS. Notified POC Kaytlin Mackley of findings and completion .
🔍 Technician Findings
2-9-26 CTM - Perform Annual Inspection on all medical equipment located . Notify POC Kaytlin Mackley of findings and completion .
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 10 pcs https://www.ebiotrack.com/inspection.php?iid=32253

Timeline

📞
Case Linked Dec 31, 6:01 AM
Case Number: 00555216
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 31, 12:35 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Jan 2, 4:38 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 4h
🚨 12.9 business days
🗓️
▶
2 Status: Scheduled Jan 21, 1:50 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-02-02T18:00:00.000+0000
⚠️ 8.0 business days
📅
Dispatch Scheduled by Melissa Owens Jan 30, 10:05 AM
Scheduled For: 2026-02-09T18:00:00.000+0000
⚠️ 7.0 business days
📅
Dispatch Scheduled by Melissa Owens Feb 9, 8:47 AM
Scheduled For: 2026-02-09T19:30:00.000+0000
📅
Dispatch Scheduled by Melissa Owens Feb 9, 9:35 AM
Scheduled For: 2026-02-09T18:30:00.000+0000
🔧
▶
2 Status: Tech On Site Feb 9, 12:32 PM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor, Travel
Status: Open
Qty: 0.5, 27
⏱️
▶
2 Labor Added Feb 9, 1:49 PM
Labor Added → Status: Completed
✔️
Status: Completed by Christopher Morning
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1h 17m, 0m
⚠️
Status: Incomplete by Shawn Rogers Feb 9, 4:55 PM
From: Closed
To: Incomplete
Duration in Previous: 3h 5m
⏱️
▶
2 2x Labor Added Feb 9, 6:04 PM
2x Labor Added → Status: Closed
🏁
Status: Closed by Shawn Rogers
From: Incomplete
To: Closed
Duration in Previous: 1h 11m
⏳ 2.7 business days
📄
Status: Ready to Bill by Diane Patton Feb 11, 12:34 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 18h
📨
▶
2 Status: Invoice Pending Feb 11, 12:42 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 3.0 business days
🧾
Invoice Created Feb 13, 5:50 PM
Invoice Number: SM-253589

Bottlenecks

Ready for Scheduling
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.4 business hours
Assigned
Duration: 12.3 business days (threshold: 4.0 business hours)
Exceeded by 11.8 business days
Scheduled
Duration: 13.6 business days (threshold: 2.0 business days)
Exceeded by 11.6 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days

🔗 Related Artifacts

📞
Case 00555216
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Christopher Morning
Scheduled
Feb 9, 1:30 PM
Created
Dec 31, 12:35 PM
Invoice #
SM-253589

Work Details (5)

Name Type Status Qty Amount Date
WL-03097609 Labor Open 0.5 $0.00 Feb 9, 12:37 PM
WL-03097610 Travel Open 27 - Feb 9, 12:37 PM
WL-03097767 Labor Open 1.5 $1,063.00 Feb 9, 1:49 PM
WL-03098235 Labor Open 2 $0.00 Feb 9, 6:04 PM
WL-03098236 Travel Open 74 - Feb 9, 6:04 PM

Details