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WO-01328592 ↗ ServiceMax

CareATC • Inspection • PSM

📍 IU13 Harrisburg — 6340 Flank Dr, B-Rear, Harrisburg PA, 17112

Dec 31, 2025 → Feb 10, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (26 biz days late)
Active: 27 biz days
🕐 Clock stopped: Completed (Feb 10, 2026)
▶ Clock Running
Status: Created
Dec 31 → Dec 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 31 → Jan 2, 2026
1 business day (counted)
Running total: 1 of ? biz days used
10d
▶ Clock Running
Status: Assigned
Jan 2 → Jan 16, 2026
10 business days (counted)
Running total: 11 of ? biz days used
14d
▶ Clock Running
Status: Scheduled
Jan 16 → Feb 6, 2026
14 business days (counted)
Running total: 25 of ? biz days used
▶ Clock Running
Status: Entered
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 25 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 25 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 25 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 6 → Feb 9, 2026
1 business day (counted)
Running total: 26 of ? biz days used
▶ Clock Running
Status: Entered
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 26 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 26 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 9 → Feb 10, 2026
1 business day (counted)
Running total: 27 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 27 of ? biz days used
Created: Dec 31, 2025 Completed: Feb 10, 2026
Show SLA Clock Detail (12 periods)
Period Status Clock Biz Days Running Total
Dec 31 → Dec 31 Created ▶ Running 0 0
Dec 31 → Jan 2 Ready for Scheduling ▶ Running 1 1
Jan 2 → Jan 16 Assigned ▶ Running 10 11
Jan 16 → Feb 6 Scheduled ▶ Running 14 25
Feb 6 → Feb 6 Entered ▶ Running 0 25
Feb 6 → Feb 6 Ready for Scheduling ▶ Running 0 25
Feb 6 → Feb 6 Assigned ▶ Running 0 25
Feb 6 → Feb 9 Scheduled ▶ Running 1 26
Feb 9 → Feb 9 Entered ▶ Running 0 26
Feb 9 → Feb 9 Ready for Scheduling ▶ Running 0 26
Feb 9 → Feb 10 Scheduled ▶ Running 1 27
Feb 10 → Feb 10 Tech On Site ▶ Running 0 27
Dispatch 0.0d
Coordinators 30.0d
Field Work 1.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
30.0 days
Over SLA
Field Work
1.0 days
Created: Dec 31, 2025 Due: Feb 27, 2026 Completed: Feb 10, 2026 (17 days early)
📅
27.8 days Total Age
⏱️
15.0d in Scheduled Longest Stage
🔄
11 transitions Status Changes
⚠️
25.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00555214
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 21 pcs https://www.ebiotrack.com/inspection.php?iid=32251
Priority
Standard
Origin
Email
Reason
New Case
Contact
Purchasing Support
Owner
Jessica Sells
Created
Dec 31, 2025
Work Orders from this Case (1)
WO-01328592 (current) Invoiced
Inspection • Pero Popovic
Created: Dec 31, 2025 • Closed: Feb 10, 2026
Completed with significant delays
Invoiced • 63 days old
🚨
Primary Delay 15.0 days stuck in "Scheduled"
⏱️
Total Delay 25.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.8d / 1.0d SLA
Assigned
10.3d / 0.5d SLA
Scheduled
17.9d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.8d / 1.0d SLA
Closed
3.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/16 MOwens Replied back to the email from Lisa Blatt scheduling the inspection visit for 2/10 with arrival between 8-9am.

1/16/26 SReich - Per the attached email: we're at Harrisburg every 2nd Tuesday of the month. Our next day there will be February 10th 2026 from 7:00 am -11:00 am.

🔧 Work Performed
Performed annual equipment inspection ( 19 pcs ) . Worked with staff to find all equipment .
🔍 Technician Findings
Checked in with staff for inspection of devices .
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 21 pcs https://www.ebiotrack.com/inspection.php?iid=32251

Timeline

📞
Case Linked Dec 31, 6:01 AM
Case Number: 00555214
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 31, 12:45 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Jan 2, 4:27 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 3h
🚨 10.9 business days
🗓️
▶
2 Status: Scheduled Jan 16, 8:46 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-02-10T14:00:00.000+0000
🚨 15.0 business days
🆕
▶
4 Status: Entered Feb 6, 2:00 PM
Status: Entered → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Melissa Owens
Technician: a0h6e00000II9yVAAT, Philip Krogstad
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-02-10T14:00:00.000+0000
🗓️
Status: Scheduled by Melissa Owens
From: Assigned
To: Scheduled
Duration in Previous: 1m
⏳ 2.0 business days
🆕
▶
4 Status: Entered Feb 9, 4:28 PM
Status: Entered → Status: Scheduled → Dispatch Scheduled → Technician Assigned
🗓️
Status: Scheduled by Melissa Owens
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 0m
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-02-10T13:45:00.000+0000, 2026-02-10T13:30:00.000+0000
👷
Technician Assigned by Melissa Owens
Technician: Pero Popovic
🔧
▶
2 Status: Tech On Site Feb 10, 8:39 AM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor, Travel
Status: Open
Qty: 13
⏱️
▶
2 Labor Added Feb 10, 10:08 AM
Labor Added → Status: Completed
✔️
Status: Completed by Pero Popovic
From: Tech On Site
To: Completed
Duration in Previous: 1h 29m
🏁
Status: Closed by Pero Popovic Feb 10, 4:18 PM
From: Completed
To: Closed
Duration in Previous: 6h 9m
⏳ 4.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 13, 1:57 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 21h, 0m
🧾
Invoice Created Feb 13, 8:38 PM
Invoice Number: SM-254011

Bottlenecks

Ready for Scheduling
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.2 business hours
Assigned
Duration: 10.3 business days (threshold: 4.0 business hours)
Exceeded by 9.8 business days
Scheduled
Duration: 15.0 business days (threshold: 2.0 business days)
Exceeded by 13.0 business days
Closed
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days

🔗 Related Artifacts

📞
Case 00555214
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Pero Popovic
Scheduled
Feb 10, 8:30 AM
Created
Dec 31, 12:45 PM
Invoice #
SM-254011

Work Details (3)

Name Type Status Qty Amount Date
WL-03098798 Labor Open - $0.00 Feb 10, 8:41 AM
WL-03098799 Travel Open 13 - Feb 10, 8:41 AM
WL-03098920 Labor Open 2 $1,259.20 Feb 10, 10:08 AM

Details