Midmark Service Request Dispatch Authorization - WO-00143381
Closed
Travel Zone 1
PROBLEM SUMMARY
WD-base is screeching when ran up and down
ADDITIONAL NOTES
Tech will need to take a bottle of rubbing alcohol and clean rags to clean the upper & lower rails and guides really good. Go to
Women’s Health practice for the unit. Located exam room 4. For assistance, troubleshooting, or parts identification, contact
Medical Tech Service at 844-856-1230. Thank you!
1/2/26 RBerry- Received confirmation from Tracy Thomas to schedule for 1/5/26 with arrival time ebtween 11AM-1PM. Also states: Please come in the front door and go to the right to Women's Health. Stop at the counter and the girls there can either get me or let you in.
I will be the point of contact-Tracy Thomas (585) 953-5037. See logged email.
1/2/26 RBerry- Could not get through prompts. Sent email to schedule for 1/5/26 with arrival time between 11AM-1PM. Waiting for confirmation. See logged email.
12/31/2025 SRobinson- Called Tracy Thomas, 1(315) 210-1337. Not sure what dept to select in phone tree. Sending email to tracy.thomas@rochesterregional.org with WO# and advising a coordinator will be reaching out to schedule.
🔧Work Performed
Cleaned upper and lower rails.
🔍Technician Findings
Base squeaks when raised and lowered.
⚠️Problem Description
Travel Zone 1
PROBLEM SUMMARY
WD-base is screeching when ran up and down
ADDITIONAL NOTES
Tech will need to take a bottle of rubbing alcohol and clean rags to clean the upper & lower rails and guides really good. Go to
Women’s Health practice for the unit. Located exam room 4. For assistance, troubleshooting, or parts identification, contact
Medical Tech Service at 844-856-1230. Thank you!
Email:Re: EMSAR Request for service at Rochester General Hospital (Email to schedule service)
Completed Jan 2, 2026
From: Tracy.Thomas@rochesterregional.org
To: rhea.berry@emsar.com
Cc: ksmith@emsar.com, Amy.Scarsella@rochesterregional.org, Sherry.Storms@rochesterregional.org
Hello!
Yes, that date and time works for us.
Please come in the front door and go to the right to Women's Health. Stop at the counter and the girls there can either get me or let you in.
I will be the point of contact-Tracy Thomas (585) 953-5037.
Thank you so much!
Tracy Thomas, RN
Clinical Leader-Practices
OB/GYN-
📧
Email: EMSAR Request for service at Rochester General Hospital (Email to schedule service)
Completed Jan 2, 2026
To: tracy.thomas@rochesterregional.org
CC: ksmith@emsar.com
BCC: rhea.berry@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Rochester General Hospital (Email to schedule service)
Body:
Hi Tracy Thomas,
I hope you’re doing well. I’m reaching out to schedule a service appointment for the repair on your Midmark exam chair.
Here’s the location information we have on file:
Location:
Rochester General Hospital
833 Canandaigua Rd
Geneva, NY 14456-2015
Contact:
Tracy Thom
📋
Outbound to +13152101337
Completed Jan 2, 2026
1/2/26 RBerry- Could not get through prompts. Sent email to schedule for 1/5/26 with arrival time between 11AM-1PM. Waiting for confirmation.
To: tracy.thomas@rochesterregional.org
CC:
BCC:
Attachment: --none--
Subject: Midmark Exam / Procedure Chair Repair - WO-01328606
Body:
Hello,
I am reaching out to you today to let you know that we have received the repair request for your Exam / Procedure Chair (SN V2814485) and a work order has been created. That work order number is WO-01328606, you can use this number as a reference if you wanted to check on this request.
A coordinator will be reaching out to you to get this scheduled
📋
Outbound to +13152101337
Completed Dec 31, 2025
12/31/2025 SRobinson- Called Tracy Thomas, 1(315) 210-1337. Not sure what dept to select in phone tree. Sending email to tracy.thomas@rochesterregional.org with WO# and advising a coordinator will be reaching out to schedule.
📅
WO-01328606 - Repair - 200 (Series) Tables and Chairs - Geneva - Rochester General Hospital
Jan 5, 2026 11:30am – 1:30pm
Work Order: WO-01328606
Account: MIDMARK
Customer Case Number: SR 1514596 WO-00143381
Location: Rochester General Hospital
Address: 833 Canandaigua Rd, Geneva, NY 14456-2015
Manufacturer: Midmark
Model #: 200 (Series) Tables and Chairs
Serial #: V2814485
Contact Name: Tracy Thomas
Contact Phone: 1(3
PDF
SRA_WO-00143381_ver1
Dec 31, 2025
JPG
SR-1514596 signed
Jan 5, 2026
Timeline
📞
Case Linked Dec 31, 9:42 AM
Case Number:00555278
Subject:Midmark Service Request Dispatch Authorization - WO-00143381
Status:Closed
📋
▶
2
Work Order Created Dec 31, 2:01 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From:Entered
To:Ready for Scheduling
Duration in Previous:4m
⏳2.0 business days
👷
▶
2
Technician Assigned Jan 2, 2:57 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From:Ready for Scheduling
To:Assigned
Duration in Previous:2d 0h
🗓️
▶
2
Status: Scheduled Jan 2, 4:34 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rhea Berry
Scheduled For:2026-01-05T16:30:00.000+0000
⏳1.9 business days
🔧
Status: Tech On Site by Erwin ForsterJan 5, 1:21 PM
From:Scheduled
To:Tech On Site
Duration in Previous:2d 20h
✔️
Status: Completed by Erwin ForsterJan 5, 2:38 PM
From:Tech On Site
To:Completed
Duration in Previous:1h 16m
⏱️
▶
2
Labor Added Jan 5, 6:37 PM
Labor Added → 3x Labor Added
⏱️
3x Labor Added
Type:Labor, Travel, Expenses
Status:Open
Qty:1.3333333333333, 54
🏁
Status: Closed by Erwin ForsterJan 5, 7:06 PM
From:Completed
To:Closed
Duration in Previous:4h 27m
⏳2.6 business days
📄
▶
2
Status: Ready to Bill Jan 7, 3:29 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:3m
⏳3.0 business days
🧾
Invoice Created Jan 11, 12:18 PM
Invoice Number:SM-250712
Bottlenecks
Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.9 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)