Midmark Service Request Dispatch Authorization - WO-00143419
Closed
Zone 2
NWD toggle leaking water
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for
authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision
to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts
identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
Ship Exchanged Open 746768 117698 2.00000
Primary Delay7.6 days stuck in "WO Correction Needed"
⏱️
Total Delay7.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
6.2d / 1.0d SLA
Awaiting Parts - Customer
4.0d
Scheduled
4.8d / 2.0d SLA
Assigned
0.0d / 0.5d SLA
Tech On Site
0.2d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
4.6d / 1.0d SLA
WO Correction Needed
7.7d
Billing Review
0.1d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
2/2/26 NSuarez BR there is lodging yet this is a zone 2 chattered tech Supervisor.
1/30 NSuarez Expenses for Lodging and Car Rental are showing at 0.1 don't believe that is correct please review and update if needed. also chattered supervisor and AM the tech that went out to service this location is a zone 4 wanted to see if new tech got approved.
1-13 Mburris called site and set appt with Jacinto
1-12 Mburris email sent to POC
1-9 Mburris
1ZE444250346199762
Estimated delivery
Tuesday, January 13 between 11:15 A.M. - 1:15 P.M.
1/7/2026jsells
Ship To Name: Sawtooth Vet Service
Ship To Address: 988 W Main St
Ship To City/State: JEROME, ID 83338
Waybill (Tracking #): 1ZE444250346199762
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 07-JAN-2026
LINE NO: 1.1 QTY: 2 ITEM: 117698 SERIAL #: DESCRIPTION: CHECK VALVE K
12/31/2025jsells
spoke with Jacinto and I gave him the work order number and told him a coordinator would call to schedule
🔧Work Performed
Successfully replaced two faulty water check valves to eliminate leakage and ensure proper fluid directionality
🔍Technician Findings
water leak from toggle. client asked to come back at 5pm due to work area.
⚠️Problem Description
Zone 2
NWD toggle leaking water
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for
authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision
to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts
identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
Ship Exchanged Open 746768 117698 2.00000
📄Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)
📋
Outbound to +18328653290
Completed Jan 13, 2026
1-13 Mburris called site and set appt with Jacinto
📧
Email: EMSAR Request for service at Sawtooth Vet Service (Email to schedule service)
Completed Jan 12, 2026
To: jacintozuniga@rhinofacilities.com
CC:
BCC: michael.burris@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Sawtooth Vet Service (Email to schedule service)
Body:
Hi Jacinto Zuniga,
I hope you're doing well. I wanted to inform you that we’ve received the tracking information for the parts required for your service. We’re now ready to schedule your appointment to complete the [repair/maintenance] on your Midmark VetPro 1000 leaking water.
We currently have availabi
📋
Outbound to +18328653290
Completed Dec 31, 2025
spoke with Jacinto and I gave him the work order number and told him a coordinator would call to schedule
Jan 20, 2026 2:09pm
@Michael Russell @Nicholas Willick Put into WO corrections. Expenses missing. See .01 entries.
Jan 30, 2026 12:50pm
@Nicholas Willick was this the original tech requested to go out and service this location per SRA I show this was a zone 2 and seems like the tech that went out was not a zone 2 but a 4 was the change approved by Midmark.
@Jennifer Johnson
📅
WO-01328628 - Repair - VetPro 1000 (Series) - Jerome - Sawtooth Vet Service
Jan 19, 2026 2:00pm – 4:00pm
Work Order: WO-01328628
Account: MIDMARK
Customer Case Number: SR 1513840 WO-00143419
Location: Sawtooth Vet Service
Address: 988 W. Main street, Jerome, ID 83338
Manufacturer: Midmark Medical
Model #: VetPro 1000 (Series)
Serial #: V2208310
Contact Name: Jacinto Zuniga
Contact Phone: 832- 865-3290
PDF
SRA_WO-00143419_ver1
Dec 31, 2025
PDF
SRA_WO-00143419_ver1 1-19-2026
Jan 19, 2026
Timeline
📞
Case Linked Dec 31, 12:48 PM
Case Number:00555371
Subject:Midmark Service Request Dispatch Authorization - WO-00143419
Status:Closed
📋
▶
2
Work Order Created Dec 31, 4:18 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:4m
⏳2.0 business days
👷
▶
2
Technician Assigned Jan 2, 10:44 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From:Ready for Scheduling, Assigned
To:Assigned, Awaiting Parts - Customer
Duration in Previous:1d 18h, 0m
⏳4.0 business days
📅
Status: Ready for Scheduling by Jessica SellsJan 7, 11:52 AM