1/5 KKelch called Megan to schedule for 2/12 and 2/13 between 9 and 11 am. Unable to get through the phone menu, sent email.
🔧Work Performed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
🔍Technician Findings
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
⚠️Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
101 pieces
https://www.ebiotrack.com/inspection.php?iid=32258
📧
Email:Re: EMSAR Request for service at Conviva Bayside #4084
Completed Jan 9, 2026
From: MBrewer@convivasolutions.com
To: kaitlyn.kelch@emsar.com
2/11/26 would work great for our office.
Sincerely,Megan Brewer, LVN Conviva Bayside - Lead LVN4254 South Alameda Street Corpus Christi, TX 78412 361-853-4191 (Office)361-853-8768 (Fax) mbrewer@convivasolutions.com From: Kaitlyn Kelch <kaitlyn.kelch@emsar.com>Sent: Monday, January 5, 2026 8:37 AMTo: Megan Brewer <MBrewer@convivasolutions.com>Subject: EMSAR Request for service at Conviva Bayside #4084 Hi Megan Bre
📧
Email: EMSAR Request for service at Conviva Bayside #4084
Completed Jan 5, 2026
To: mbrewer@convivasolutions.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Conviva Bayside #4084
Body:
Hi Megan Brewer,
I hope you’re doing well. It’s time for your annual inspection of the biomed equipment at Conviva Bayside #4084. This inspection is due in February, and we'd like to schedule it to ensure everything is in compliance and functioning properly.
We currently have availability on 2/11-2/12 with an arrival window between
📋
Outbound to +13618534191
Completed Jan 5, 2026
1/5 KKelch called Megan to schedule for 2/12 and 2/13 between 9 and 11 am. Unable to get through the phone menu, sent email.
📅
WO-01328685 - Inspection - Corpus Christi - Conviva Bayside #4084
Feb 11, 2026 10:00am – 4:00pm
Work Order: WO-01328685
Account: Conviva Care Solutions (Humana)
Customer Case Number:
Location: Conviva Bayside #4084
Address: 4254 South Alameda St., Corpus Christi, TX 78412
Manufacturer:
Model #:
Serial #:
Contact Name: Megan Brewer
Contact Phone: 361-853-4191
Contact Email: mbrewer@convivas
Timeline
📞
Case Linked Jan 1, 6:00 AM
Case Number:00555467
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
⏳1.0 business days
📋
▶
2
Work Order Created Jan 2, 8:35 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Status: Assigned Jan 2, 9:02 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician:Anthony Wirth
⚠️6.0 business days
🗓️
▶
2
Status: Scheduled Jan 9, 11:39 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2026-02-11T15:00:00.000+0000
🚨23.0 business days
🔧
Status: Tech On Site by Anthony WirthFeb 11, 9:30 AM
From:Scheduled
To:Tech On Site
Duration in Previous:32d 21h
🔩
Parts Added Feb 11, 10:13 AM
Type:Parts
Status:Open
Qty:1
🔩
▶
2
6x Parts Added Feb 11, 8:00 PM
6x Parts Added → Expenses Added
💵
Expenses Added
Type:Expenses
Status:Open
Qty:1
✔️
Status: Completed by Anthony WirthFeb 12, 5:03 PM
From:Tech On Site
To:Completed
Duration in Previous:1d 7h
⏱️
▶
3
4x Labor Added Feb 12, 5:10 PM
4x Labor Added → 2x Travel Added → Status: Closed
🚗
2x Travel Added
Type:Travel
Status:Open
Qty:170
🏁
Status: Closed by Anthony Wirth
From:Completed
To:Closed
Duration in Previous:9m
⏳1.8 business days
📄
▶
3
Status: Ready to Bill Feb 16, 2:14 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
🧾
Invoice Created
Invoice Number:SM-254126
Bottlenecks
Assigned
Duration: 6.0 business days (threshold: 4.0 business hours)
Exceeded by 5.5 business days
Scheduled
Duration: 22.9 business days (threshold: 2.0 business days)
Exceeded by 20.9 business days
Tech On Site
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)