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← WO Overview

WO-01328690 ↗ ServiceMax

HCA Urgent Care • Inspection • PSM

📍 CareNow - Viscount — 9100 Viscount Blvd, Suite F & H, El Paso TX, 79925

Jan 2, 2026 → Feb 4, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (3 biz days late)
Active: 23 biz days
🕐 Clock stopped: Tech Off Site (Feb 5, 2026)
▶ Clock Running
Status: Created
Jan 2 → Jan 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 2 → Jan 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Assigned
Jan 2 → Jan 5, 2026
1 business day (counted)
Running total: 1 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Jan 5 → Jan 16, 2026
9 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Entered
Jan 16 → Jan 16, 2026
0 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 16 → Jan 16, 2026
0 business days (counted)
Running total: 10 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Jan 16 → Jan 26, 2026
5 business days (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Entered
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 15 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Jan 26 → Feb 4, 2026
7 business days (counted)
Running total: 22 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 4 → Feb 5, 2026
1 business day (counted)
Running total: 23 of ? biz days used
Created: Jan 2, 2026 Tech Off Site: Feb 5, 2026
Show SLA Clock Detail (11 periods)
Period Status Clock Biz Days Running Total
Jan 2 → Jan 2 Created ▶ Running 0 0
Jan 2 → Jan 2 Ready for Scheduling ▶ Running 0 0
Jan 2 → Jan 5 Assigned ▶ Running 1 1
Jan 5 → Jan 16 Scheduled ▶ Running 9 10
Jan 16 → Jan 16 Entered ▶ Running 0 10
Jan 16 → Jan 16 Assigned ▶ Running 0 10
Jan 16 → Jan 26 Scheduled ▶ Running 5 15
Jan 26 → Jan 26 Entered ▶ Running 0 15
Jan 26 → Jan 26 Assigned ▶ Running 0 15
Jan 26 → Feb 4 Scheduled ▶ Running 7 22
Feb 4 → Feb 5 Tech On Site ▶ Running 1 23
Dispatch 0.0d
Coordinators 25.5d
Field Work 0.9d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
25.5 days
Over SLA
Field Work
0.9 days
Created: Jan 2, 2026 Due: Feb 27, 2026 Completed: Feb 5, 2026 (22 days early)
📅
23.5 days Total Age
⏱️
9.9d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
20.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00555473
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 46 pieces https://www.ebiotrack.com/inspection.php?iid=32264
Priority
High
Origin
Email
Reason
New Case
Contact
Christine Hernandez
Owner
Leona Coonrod
Created
Jan 1, 2026
Work Orders from this Case (1)
WO-01328690 (current) Invoiced
Inspection • Arturo Diaz
Created: Jan 2, 2026 • Closed: Feb 4, 2026
Completed with significant delays
Invoiced • 61 days old
🚨
Primary Delay 9.9 days stuck in "Scheduled"
⏱️
Total Delay 20.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
2.0d / 0.5d SLA
Scheduled
23.5d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/5 KKelch Christine called me back to schedule for 2/4 between 2 and 3 pm. Customer confirmed. 

1/5 KKelch called Christine to schedule for 2/4 between 2 and 3 pm. Unable to leave VM, sent email. 

🔧 Work Performed
- Inspected equipment found in every exam room - inspected equipment found in labs - inspected equipment found in nurse stations - inspected equipment found in hallways - inquired of staff where any other equipment might be found - confirmed with staff that all equipment that is in use has been inspected - informed staff if any equipment is later found, or pulled from storage, or received from another location, it will require a miscellaneous equipment inspection on a new work order
🔍 Technician Findings
Normal equipment conditions
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 46 pieces https://www.ebiotrack.com/inspection.php?iid=32264

Timeline

📞
Case Linked Jan 1, 6:00 AM
Case Number: 00555473
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Jan 2, 8:56 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 2, 9:02 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5m
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Jan 5, 12:11 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-02-04T21:00:00.000+0000
🚨 10.0 business days
🆕
▶
3 Status: Entered Jan 16, 1:45 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kaitlyn Kelch
Technician: a0h8Y00000JTCJcQAP, Tyler Bollman
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-02-04T19:00:00.000+0000
⚠️ 6.0 business days
🆕
▶
3 Status: Entered Jan 26, 10:58 AM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kaitlyn Kelch
Technician: a0h8Y00000JTAMGQA5, Arturo Diaz
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-02-04T20:00:00.000+0000, 2026-02-04T18:30:00.000+0000
⚠️ 8.0 business days
🔧
▶
2 Status: Tech On Site Feb 4, 3:31 PM
Status: Tech On Site → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
🚗
▶
3 Status: Tech Off Site Feb 4, 10:34 PM
Status: Tech Off Site → 4x Labor Added → Status: Completed
⏱️
4x Labor Added
Type: Labor, Travel
Status: Open
Qty: 2.5, 0.5, 15
✔️
Status: Completed by Arturo Diaz
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 3m, 0m
⏳ 2.2 business days
📄
Status: Ready to Bill by Diane Patton Feb 6, 11:52 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 13h, 0m
⏳ 1.0 business days
🧾
Invoice Created Feb 8, 1:23 PM
Invoice Number: SM-253337

Bottlenecks

Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 9.9 business days (threshold: 2.0 business days)
Exceeded by 7.9 business days
Scheduled
Duration: 5.7 business days (threshold: 2.0 business days)
Exceeded by 3.7 business days
Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00555473
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Arturo Diaz
Scheduled
Feb 4, 1:30 PM
Created
Jan 2, 8:56 AM
Invoice #
SM-253337

Work Details (5)

Name Type Status Qty Amount Date
WL-03091502 Labor Open 0.5 $0.00 Feb 4, 3:32 PM
WL-03092329 Labor Open 2.5 $997.80 Feb 4, 10:37 PM
WL-03092330 Labor Open 0.5 $0.00 Feb 4, 10:37 PM
WL-03092331 Travel Open 15 - Feb 4, 10:37 PM
WL-03092332 Travel Open 15 - Feb 4, 10:37 PM

Details