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WO-01328694 ↗ ServiceMax

CenterWell (Humana) • Inspection • PSM

📍 Centerwell - Dixie Hwy — 4917 Dixie Hwy. Suite E, Louisville KY, 40216

Jan 2, 2026 → Feb 8, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (5 biz days late)
Active: 25 biz days
🕐 Clock stopped: Completed (Feb 9, 2026)
▶ Clock Running
Status: Created
Jan 2 → Jan 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 2 → Jan 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Assigned
Jan 2 → Jan 6, 2026
2 business days (counted)
Running total: 2 of ? biz days used
22d
▶ Clock Running
Status: Scheduled
Jan 6 → Feb 6, 2026
22 business days (counted)
Running total: 24 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 6 → Feb 9, 2026
1 business day (counted)
Running total: 25 of ? biz days used
Created: Jan 2, 2026 Completed: Feb 9, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 2 → Jan 2 Created ▶ Running 0 0
Jan 2 → Jan 2 Ready for Scheduling ▶ Running 0 0
Jan 2 → Jan 6 Assigned ▶ Running 2 2
Jan 6 → Feb 6 Scheduled ▶ Running 22 24
Feb 6 → Feb 9 Tech On Site ▶ Running 1 25
Dispatch 0.0d
Coordinators 25.5d
Field Work 1.4d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
25.5 days
Over SLA
Field Work
1.4 days
Over SLA
Created: Jan 2, 2026 Due: Feb 27, 2026 Completed: Feb 9, 2026 (18 days early)
📅
25.5 days Total Age
⏱️
22.3d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
24.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00555476
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 40 pieces https://www.ebiotrack.com/inspection.php?iid=32267
Priority
Standard
Origin
Email
Reason
New Case
Contact
Michelle Graves
Owner
Leona Coonrod
Created
Jan 1, 2026
Work Orders from this Case (1)
WO-01328694 (current) Invoiced
Inspection • Vincent Nyathi
Created: Jan 2, 2026 • Closed: Feb 8, 2026
Completed with significant delays
Invoiced • 61 days old
🚨
Primary Delay 22.3 days stuck in "Scheduled"
⏱️
Total Delay 24.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.5d / 1.0d SLA
Assigned
2.7d / 0.5d SLA
Scheduled
22.3d / 2.0d SLA
Tech On Site
1.4d / 1.0d SLA
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/6/2026 CRamen Logged email confirming Friday 2/6/2026 with an arrival window between 9-11am. 


1/2/2026 CRamen Logged email requesting Friday 2/6/2026 with an arrival window between 9-11am. Placeholder set

🔧 Work Performed
Annual Inspection - Completed Annual Safety and Function testing on 40 equipment.
🔍 Technician Findings
Completed Annual Safety and Function testing on 40 equipment.
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 40 pieces https://www.ebiotrack.com/inspection.php?iid=32267

Timeline

📞
Case Linked Jan 1, 6:01 AM
Case Number: 00555476
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Jan 2, 9:01 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 2, 1:20 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4h 18m
⏳ 3.0 business days
🗓️
▶
2 Status: Scheduled Jan 6, 4:54 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-02-06T14:00:00.000+0000
🚨 22.9 business days
🔧
Status: Tech On Site by Vincent Nyathi Feb 6, 11:52 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 30d 18h
⏳ 1.0 business days
⏱️
▶
2 5x Labor Added Feb 8, 11:07 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Vincent Nyathi
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2d 11h, 0m
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Feb 11, 10:08 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-253562

Bottlenecks

Assigned
Duration: 2.7 business days (threshold: 4.0 business hours)
Exceeded by 2.2 business days
Scheduled
Duration: 22.3 business days (threshold: 2.0 business days)
Exceeded by 20.3 business days
Tech On Site
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00555476
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Vincent Nyathi
Scheduled
Feb 6, 9:00 AM
Created
Jan 2, 9:01 AM
Invoice #
SM-253562

Work Details (5)

Name Type Status Qty Amount Date
WL-03097219 Labor Open 2.3333333333333 $0.00 Feb 8, 11:07 PM
WL-03097220 Labor Open 2.6666666666667 $1,292.00 Feb 8, 11:07 PM
WL-03097221 Labor Open 2.5 $0.00 Feb 8, 11:07 PM
WL-03097222 Travel Open 139 - Feb 8, 11:07 PM
WL-03097223 Travel Open 139 - Feb 8, 11:07 PM

Details