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WO-01328943 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 Eyconis Inc — 1200 Bridge Pkwy, Redwood City CA, 94065

Jan 2, 2026 → Feb 13, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (9 biz days early)
Active: 29 biz days
🕐 Clock stopped: Completed (Feb 13, 2026)
▶ Clock Running
Status: Created
Jan 2 → Jan 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 2 → Jan 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: Assigned
Jan 2 → Jan 9, 2026
5 business days (counted)
Running total: 5 of ? biz days used
24d
▶ Clock Running
Status: Scheduled
Jan 9 → Feb 13, 2026
24 business days (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 29 of ? biz days used
Created: Jan 2, 2026 Completed: Feb 13, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 2 → Jan 2 Created ▶ Running 0 0
Jan 2 → Jan 2 Ready for Scheduling ▶ Running 0 0
Jan 2 → Jan 9 Assigned ▶ Running 5 5
Jan 9 → Feb 13 Scheduled ▶ Running 24 29
Feb 13 → Feb 13 Tech On Site ▶ Running 0 29
Dispatch 0.0d
Coordinators 30.3d
Field Work 0.0d
Billing 9.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
30.3 days
Over SLA
Field Work
0.0 days
Billing
9.0 days
Over SLA
Created: Jan 2, 2026 Due: Feb 28, 2026 Completed: Feb 13, 2026 (15 days early)
📅
29.3 days Total Age
⏱️
25.0d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
36.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00555689
6008278291
Closed
28R SYS-LC-1290II Contract ends 01/31/2027 repair included PM PM only - customer supplies the UV lamp G7117B DEBAW04907 1290 Infinity II Diode Array Detector G7116B DEBA409513 1290 Infinity II Multicolumn Thermostat G7129B DEBA906399 1290 Infinity II Vialsampler G4761A DEBBP42825 Upgrade InfinityLab Sample Thermostat G7120A DEBAY04794 1290 Infinity II High Speed Pump
Priority
High
Origin
Web
Reason
New Case
Contact
Kathy Bang
Owner
Leona Coonrod
Created
Jan 2, 2026
Work Orders from this Case (1)
WO-01328943 (current) Invoiced
Preventive Maintenance • Larry Alberty
Created: Jan 2, 2026 • Closed: Feb 13, 2026
Completed with significant delays
Invoiced • 61 days old
🚨
Primary Delay 25.0 days stuck in "Scheduled"
⏱️
Total Delay 36.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
5.3d / 0.5d SLA
Scheduled
25.0d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.7d / 1.0d SLA
Ready to Bill
9.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

8 Jan 2026 Larry Alberty

Reached out again 2nd attempt.


6 Jan 2026 Larry Alberty

Reached out to location with proposed onsite visit time frame.


Please assign to Larry Alberty ARP to site is 25 miles. Zone 1



🔧 Work Performed
Completed LC PM.
⚠️ Problem Description
28R SYS-LC-1290II Contract ends 01/31/2027 repair included PM PM only - customer supplies the UV lamp G7117B DEBAW04907 1290 Infinity II Diode Array Detector G7116B DEBA409513 1290 Infinity II Multicolumn Thermostat G7129B DEBA906399 1290 Infinity II Vialsampler G4761A DEBBP42825 Upgrade InfinityLab Sample Thermostat G7120A DEBAY04794 1290 Infinity II High Speed Pump
📄 Description
1290 Infinity II High Speed Pump
📞 Call Description
FEB 2025 LC PM

Timeline

📞
▶
4 Case Linked Jan 2, 4:34 PM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order: WO-01328943
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: Larry Alberty
⚠️ 5.9 business days
🗓️
▶
2 Status: Scheduled Jan 9, 9:36 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Larry Alberty
Scheduled For: 2026-02-16T14:00:00.000+0000
🚨 25.0 business days
🔧
▶
3 Status: Tech On Site Feb 13, 4:42 PM
Status: Tech On Site → 7x Labor Added → Status: Completed
⏱️
7x Labor Added
Type: Labor, Travel, Parts
Status: Open
Qty: 1, 3, 30
✔️
Status: Completed by Larry Alberty
From: Tech On Site
To: Completed
Duration in Previous: 3m
🏁
Status: Closed by Larry Alberty Feb 13, 4:55 PM
From: Completed
To: Closed
Duration in Previous: 10m
⏳ 1.9 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 17, 10:35 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 5h
⚠️ 9.0 business days
📨
▶
3 Status: Invoice Pending Mar 2, 6:40 AM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-255302
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m

Bottlenecks

Assigned
Duration: 5.3 business days (threshold: 4.0 business hours)
Exceeded by 4.8 business days
Scheduled
Duration: 25.0 business days (threshold: 2.0 business days)
Exceeded by 23.0 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.7 business hours
Ready to Bill
Duration: 9.0 business days (threshold: 1.0 business days)
Exceeded by 8.0 business days

🔗 Related Artifacts

📞
Case 00555689
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Larry Alberty
Scheduled
Feb 16, 9:00 AM
Created
Jan 2, 4:39 PM
Invoice #
SM-255302

Work Details (7)

Name Type Status Qty Amount Date
WL-03105556 Labor Open 1 $0.00 Feb 13, 4:45 PM
WL-03105557 Labor Open 3 $456.00 Feb 13, 4:45 PM
WL-03105558 Labor Open 1 $0.00 Feb 13, 4:45 PM
WL-03105559 Travel Open 30 $180.00 Feb 13, 4:45 PM
WL-03105560 Travel Open 30 $0.00 Feb 13, 4:45 PM
WL-03105561 Parts Open 1 $0.00 Feb 13, 4:45 PM
WL-03105562 Parts Open 1 $0.00 Feb 13, 4:45 PM

Details