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WO-01328944 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 Eyconis Inc — 1200 Bridge Pkwy, Redwood City CA, 94065

Jan 2, 2026 → Feb 17, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (8 biz days early)
Active: 30 biz days
🕐 Clock stopped: Completed (Feb 17, 2026)
▶ Clock Running
Status: Created
Jan 2 → Jan 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 2 → Jan 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: Assigned
Jan 2 → Jan 9, 2026
5 business days (counted)
Running total: 5 of ? biz days used
25d
▶ Clock Running
Status: Scheduled
Jan 9 → Feb 17, 2026
25 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 30 of ? biz days used
Created: Jan 2, 2026 Completed: Feb 17, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 2 → Jan 2 Created ▶ Running 0 0
Jan 2 → Jan 2 Ready for Scheduling ▶ Running 0 0
Jan 2 → Jan 9 Assigned ▶ Running 5 5
Jan 9 → Feb 17 Scheduled ▶ Running 25 30
Feb 17 → Feb 17 Tech On Site ▶ Running 0 30
Dispatch 0.0d
Coordinators 31.3d
Field Work 0.9d
✓ SLA Met
Dispatch
0.0 days
Coordinators
31.3 days
Over SLA
Field Work
0.9 days
Created: Jan 2, 2026 Due: Feb 28, 2026 (5 days overdue)
📅
30.3 days Total Age
⏱️
26.0d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
28.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00555691
6008278294
Closed
28R SYS-LC-1290IIE Contract ends 01/31/2027 repair included PM PM only - customer supplies the UV lamp G7102A GB22140003 1290 Infinity II ELSD G7116B DEBA409525 1290 Infinity II Multicolumn Thermostat G7129B DEBA906397 1290 Infinity II Vialsampler G4761A DEBBP42823 Upgrade InfinityLab Sample Thermostat G7120A DEBAY04791 1290 Infinity II High Speed Pump
Priority
High
Origin
Web
Reason
New Case
Contact
Kathy Bang
Owner
Leona Coonrod
Created
Jan 2, 2026
Work Orders from this Case (1)
WO-01328944 (current) Ready to Bill
Preventive Maintenance • Larry Alberty
Created: Jan 2, 2026 • Closed: Feb 17, 2026
Behind Schedule - Needs Attention
Ready to Bill • 61 days old
🚨
Primary Delay 26.0 days stuck in "Scheduled"
⏱️
Total Delay 28.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
5.3d / 0.5d SLA
Scheduled
26.0d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Closed
0.8d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

8 Jan 2026 Larry Alberty

Reached out again 2nd attempt.


6 Jan 2026 Larry Alberty

Reached out to location with proposed onsite visit time frame.


Please assign to Larry Alberty ARP to site is 25 miles. Zone 1

🔧 Work Performed
Completed LC PM.
⚠️ Problem Description
28R SYS-LC-1290IIE Contract ends 01/31/2027 repair included PM PM only - customer supplies the UV lamp G7102A GB22140003 1290 Infinity II ELSD G7116B DEBA409525 1290 Infinity II Multicolumn Thermostat G7129B DEBA906397 1290 Infinity II Vialsampler G4761A DEBBP42823 Upgrade InfinityLab Sample Thermostat G7120A DEBAY04791 1290 Infinity II High Speed Pump
📄 Description
1290 Infinity II High Speed Pump
📞 Call Description
FEB 2026 LC PM

Timeline

📞
▶
4 Case Linked Jan 2, 4:42 PM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order: WO-01328944
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: Larry Alberty
⚠️ 5.9 business days
📅
▶
2 Dispatch Scheduled Jan 9, 9:37 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Larry Alberty
From: Assigned
To: Scheduled
Duration in Previous: 6d 16h
🚨 26.0 business days
🔧
▶
2 Status: Tech On Site Feb 17, 9:25 AM
Status: Tech On Site → 5x Travel Added
🚗
5x Travel Added
Type: Travel, Parts
Status: Open
Qty: 30, 1
⏱️
▶
2 3x Labor Added Feb 17, 4:31 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Larry Alberty
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 7h 8m, 0m
📄
Status: Ready to Bill by Hannah Shaw Feb 17, 11:04 PM
From: Closed
To: Ready to Bill
Duration in Previous: 6h 30m

Bottlenecks

Assigned
Duration: 5.3 business days (threshold: 4.0 business hours)
Exceeded by 4.8 business days
Scheduled
Duration: 26.0 business days (threshold: 2.0 business days)
Exceeded by 24.0 business days

🔗 Related Artifacts

📞
Case 00555691
Closed

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Larry Alberty
Scheduled
Feb 17, 9:00 AM
Created
Jan 2, 4:46 PM
Invoice #
N/A

Work Details (8)

Name Type Status Qty Amount Date
WL-03108364 Travel Open 30 $180.00 Feb 17, 9:28 AM
WL-03108365 Travel Open 30 $0.00 Feb 17, 9:28 AM
WL-03108366 Parts Open 1 $0.00 Feb 17, 9:28 AM
WL-03108367 Parts Open 1 $0.00 Feb 17, 9:28 AM
WL-03108368 Parts Open 1 $0.00 Feb 17, 9:28 AM
WL-03109005 Labor Open 1 $0.00 Feb 17, 4:31 PM
WL-03109006 Labor Open 5 $513.00 Feb 17, 4:31 PM
WL-03109007 Labor Open 1 $0.00 Feb 17, 4:31 PM

Details