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WO-01329313 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PSM

📍 JUUL Labs Inc — 948 Illinois St, SAN FRANCISCO CA, 94107

Jan 5, 2026 → Mar 3, 2026

🔴 Behind
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (20 biz days late)
Active: 39 biz days
🕐 Clock stopped: Completed (Mar 3, 2026)
▶ Clock Running
Status: Created
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
7d
▶ Clock Running
Status: Assigned
Jan 5 → Jan 14, 2026
7 business days (counted)
Running total: 7 of ? biz days used
32d
▶ Clock Running
Status: Scheduled
Jan 14 → Mar 3, 2026
32 business days (counted)
Running total: 39 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 3 → Mar 3, 2026
0 business days (counted)
Running total: 39 of ? biz days used
Created: Jan 5, 2026 Completed: Mar 3, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 5 → Jan 5 Created ▶ Running 0 0
Jan 5 → Jan 5 Ready for Scheduling ▶ Running 0 0
Jan 5 → Jan 14 Assigned ▶ Running 7 7
Jan 14 → Mar 3 Scheduled ▶ Running 32 39
Mar 3 → Mar 3 Tech On Site ▶ Running 0 39
Dispatch 0.0d
Coordinators 40.9d
Field Work 0.8d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
40.9 days
Over SLA
Field Work
0.8 days
Created: Jan 5, 2026 Due: Mar 31, 2026 (26 days left)
📅
40.0 days Total Age
⏱️
32.9d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
39.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00555962
6008225413
Closed
28R SYS-GC-7890 Contract ends 06/14/2026 repair included PM G3440B US19053026 Agilent 7890B Series GC Custom G4513A CN18310014 7693A Autoinjector G4514A CN19250080 7693A Tray, 150 Vial
Priority
High
Origin
Web
Reason
New Case
Contact
Bob Moision
Owner
Leona Coonrod
Created
Jan 5, 2026
Work Orders from this Case (1)
WO-01329313 (current) Ready to Bill
Preventive Maintenance • Larry Alberty
Created: Jan 5, 2026 • Closed: Mar 3, 2026
Behind Schedule - Needs Attention
Ready to Bill • 58 days old
🚨
Primary Delay 32.9 days stuck in "Scheduled"
⏱️
Total Delay 39.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
8.0d / 0.5d SLA
Scheduled
32.9d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.7d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

8 Jan 2026 Larry Alberty

Reached out again 2nd attempt.


6 Jan 2026 Larry Alberty

Reached out to location with proposed onsite visit time frame.


Please assign to Larry Alberty ARP to site is 40 miles. Zone 1

🔧 Work Performed
Completed GC PM.
⚠️ Problem Description
28R SYS-GC-7890 Contract ends 06/14/2026 repair included PM G3440B US19053026 Agilent 7890B Series GC Custom G4513A CN18310014 7693A Autoinjector G4514A CN19250080 7693A Tray, 150 Vial
📄 Description
Agilent 7890B Series GC Custom
📞 Call Description
MAR 2025 GC PM

Timeline

📞
Case Linked Jan 5, 10:59 AM
Case Number: 00555962
Subject: 6008225413
Status: Closed
📋
▶
3 Work Order Created Jan 5, 11:07 AM
Work Order Created → Status: Ready for Scheduling → Technician Assigned
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: a0hF0000001pE6KIAU, Larry Alberty
⚠️ 8.0 business days
📅
▶
2 Dispatch Scheduled Jan 14, 11:50 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Larry Alberty
From: Assigned
To: Scheduled
Duration in Previous: 9d 0h
🚨 33.0 business days
🔧
▶
2 Status: Tech On Site Mar 3, 9:34 AM
Status: Tech On Site → 4x Travel Added
🚗
4x Travel Added
Type: Travel, Parts
Status: Open
Qty: 35, 1
✔️
▶
3 Status: Completed Mar 3, 4:01 PM
Status: Completed → 3x Labor Added → Status: Closed
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 1, 3
🏁
Status: Closed by Larry Alberty
From: Completed
To: Closed
Duration in Previous: 4m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 4, 9:25 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 5h

Bottlenecks

Assigned
Duration: 8.0 business days (threshold: 4.0 business hours)
Exceeded by 7.5 business days
Scheduled
Duration: 32.9 business days (threshold: 2.0 business days)
Exceeded by 30.9 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.3 business hours

🔗 Related Artifacts

📞
Case 00555962
Closed

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Larry Alberty
Scheduled
Mar 3, 9:00 AM
Created
Jan 5, 11:07 AM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03127534 Travel Open 35 $180.00 Mar 3, 9:38 AM
WL-03127535 Travel Open 35 $0.00 Mar 3, 9:38 AM
WL-03127536 Parts Open 1 $0.00 Mar 3, 9:38 AM
WL-03127537 Parts Open 1 $0.00 Mar 3, 9:38 AM
WL-03128291 Labor Open 1 $0.00 Mar 3, 4:03 PM
WL-03128292 Labor Open 3 $285.00 Mar 3, 4:03 PM
WL-03128293 Labor Open 1 $0.00 Mar 3, 4:03 PM

Details