We had a customer relocate one of their kiosks to a new location. May I please update the portal to reflect this change and schedule a PM visit to ensure the kiosk is operational after the move
If Checklist is not populating, make sure the order type contains 'PM' and the product must contain an 90550, LC300 or LC500. Update the order status to 'tech onsite' and the workflow will look for the parameters in which a PM checklist is required and will auto attach.
Common missed step: After you Finalize the checklist you must select 'Print checklist' for the checklist to attach to the work order for the billing reviewer to review.
Primary Delay13.3 days stuck in "Ready for Release"
⏱️
Total Delay8.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Ready for Scheduling
1.6d / 1.0d SLA
Assigned
1.5d / 0.5d SLA
Ready for Release
20.6d
Scheduled
11.2d / 2.0d SLA
Reschedule
0.6d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Closed
2.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
2/23/26 lcoonrod
sent chatter to Chris B advising the location moved the Kiosk so that he can follow up with TMS.
2/11 MOwens Alyson replied back that 2/20 between 1-2pm works for the PM visit.
2/4 MOwens Sent reply back to Alyson letting her know I need to reschedule for another day. I will reply back with another date to schedule the PM.
1/27 MOwens replied back to Alyson Wassser to confirm scheduling the visit for 2/6 with arrival between 10-11am for the arrival.
01/07/2026 LHill-LM at 443-695-3151 for Kevin Flinn to confirm contact & equipment.
1/6/26 RBerry- LM with Kevin Flinn to schedule.
1/6/26 RBerry- Chattered: @Allison Belyea Is the due date for this correct? This is set as a P4 for a PM.
🔧Work Performed
I spoke with security alderman and they contacted Alyson.
🔍Technician Findings
Upon arrival Alyson was not in the building. I spoke with security alderman and they contacted Alyson. The kiosk is no longer at this location. They moved it to another location called merrriweather. Alyson informed me that she would reach back out to reschedule and call Kimberly brandwin
⚠️Problem Description
We had a customer relocate one of their kiosks to a new location. May I please update the portal to reflect this change and schedule a PM visit to ensure the kiosk is operational after the move
Please Perform the PM for this Kiosk based on the product listed in the work order: 90550, LC300, LC500.
***IMPORTANT CHANGE****
Please Log/notate in the technician findings the number of times the kiosk was used and double check the SN. If the SN is different than in the work order please also notate the correct SN. Regardless if the SN matches continue to perform the PM service.
If location is a non-retail location a call ahead to schedule is required
If Checklist is not populating, make sure the order type contains 'PM' and the product must contain an 90550, LC300 or LC500. Update the order status to 'tech onsite' and the workflow will look for the parameters in which a PM checklist is required and will auto attach.
Common missed step: After you Finalize the checklist you must select 'Print checklist' for the checklist to attach to the work order for the billing reviewer to review.
From: Alyson.Wasser@carefirst.com
To: mowens@emsar.com
Hi Melissa, That works well – thank you! Alyson From: Melissa Owens <mowens@emsar.com> Sent: Wednesday, February 11, 2026 4:35 PMTo: Wasser, Alyson <Alyson.Wasser@carefirst.com>Subject: Re: CareFirst_ Blood Pressure Kiosks - CareFirst Template (Texas Medical Screening) - fully executed EXTERNAL EMAIL – USE CAUTION: This email is from an EXTERNAL source. Ensure you trust this sender before clicking on any links or attachments.Yes
From: mowens@emsar.com
To: Alyson.Wasser@carefirst.com
No 2/6 will not work. Let me check for another date coming up.
Melissa OwensAccount Service CoordinatorEast Districtmowens@emsar.comwww.emsar.com803-791-1259 From: Wasser, Alyson <Alyson.Wasser@carefirst.com>Sent: Wednesday, February 4, 2026 11:47 AMTo: Melissa Owens <mowens@emsar.com>Subject: RE: CareFirst_ Blood Pressure Kios
From: Alyson.Wasser@carefirst.com
To: mowens@emsar.com
Hi Melissa, Yes, that will work. I will work on getting a day-of contact who will be onsite for Friday 2/6. How does it work timing-wise? Does the technician call as they are on their way to the site for service? Thank you,Alyson From: Melissa Owens <mowens@emsar.com> Sent: Tuesday, January 27, 2026 11:30 AMTo: Wasser, Alyson <Alyson.Wasser@carefirst.com>Subject: Re: CareFirst_ Blood Pressure Kiosks - CareFirst Template (Texas Medical S
📋
Outbound to +14436953151
Completed Jan 7, 2026
01/07/2026 LHill-LM at 443-695-3151 for Kevin Flinn to confirm contact & equipment.
Jan 6, 2026 3:04pm
@Allison Belyea Is the due date for this correct? This is set as a P4 for a PM.
Feb 23, 2026 3:24pm
@Chris Bakkemo This unit was moved to another location. I am assuming that TMS will need this info and will need the PM complete at the other location. "I spoke with security alderman and they contacted Alyson. The kiosk is no longer at this location. They moved it to another location called merrriweather. Alyson informed me that she would reach back out to reschedule and call Kimberly brandwin". Please advise if anything is needed from Dispatch. Thank you!! @Leona Coonrod
Work Order: WO-01329332
Account: TEXAS MEDICAL SCREENING
Customer Case Number:
Location: Owings Mills
Address: 10455 Mills Run Cir, Columbia, MD 21044
Manufacturer: Merge SH Holdings, Inc.
Model #: LC500B
Serial #: 500-001537
Contact Name: Alyson Wasser
Contact Phone:
Contact Email: alyson.wasser
We had a customer relocate one of their kiosks to a new location. May I please update the portal to reflect this change and schedule a PM visit to ensure the kiosk is operational after the move
If Checklist is not populating, make sure the order type contains 'PM' and the product must contain an
💬Case Comment
Internal Feb 26, 2026 2:58pm
Created a new WO.
💬Case Comment
Internal Jan 6, 2026 12:18pm
Fwd to Melissa O to get the WO scheduled asap.
💬Case Comment
Internal Jan 5, 2026 11:38am
Created WO-01329332.
💬Case Comment
Internal Dec 23, 2025 9:14am
Email communication
Timeline
📞
Case Linked Dec 22, 3:51 PM
Case Number:00553639
Subject:Customer Address Change
Status:Closed
⚠️9.0 business days
📋
▶
2
Work Order Created Jan 5, 11:34 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
🆕
Status: Entered by Melissa OwensJan 5, 2:39 PM
From:Ready for Scheduling
To:Entered
Duration in Previous:3h 5m
📅
Status: Ready for Scheduling by Kimberly HardisonJan 5, 5:14 PM
From:Entered
To:Ready for Scheduling
Duration in Previous:2h 35m
👷
▶
2
Technician Assigned Jan 6, 3:06 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From:Ready for Scheduling
To:Assigned
Duration in Previous:21h 51m
⏳2.0 business days
✅
Status: Ready for Release by Allison BelyeaJan 7, 4:30 PM