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WO-01329430 ↗ ServiceMax

FMBCNC, LLC • Misc. Inspection • P5

📍 FastMed - Skeet Club Road (3300-3335) — 1589 Skeet Club Rd, Suite 155, High Point NC, 27265

Jan 5, 2026 → Jan 9, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 12, 2026
✓ SLA Met (1 biz days early)
Active: 4 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Jan 9, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
2d
▶ Clock Running
Status: Ready for Scheduling
Jan 5 → Jan 7, 2026
2 business days (counted)
Running total: 2 of 5 biz days used
1d
▶ Clock Running
Status: Assigned
Jan 7 → Jan 8, 2026
1 business day (counted)
Running total: 3 of 5 biz days used
1d
▶ Clock Running
Status: Scheduled
Jan 8 → Jan 9, 2026
1 business day (counted)
Running total: 4 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Jan 9 → Jan 9, 2026
0 business days (counted)
Running total: 4 of 5 biz days used
Created: Jan 5, 2026 Completed: Jan 9, 2026
Business Days Used 4 / 5
0 5d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 5 → Jan 5 Created ▶ Running 0 0 / 5
Jan 5 → Jan 7 Ready for Scheduling ▶ Running 2 2 / 5
Jan 7 → Jan 8 Assigned ▶ Running 1 3 / 5
Jan 8 → Jan 9 Scheduled ▶ Running 1 4 / 5
Jan 9 → Jan 9 Tech On Site ▶ Running 0 4 / 5
Dispatch 0.0d
Coordinators 5.5d
Field Work 0.2d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
5.5 days
Over SLA
Field Work
0.2 days
Billing
0.0 days
Created: Jan 5, 2026 Due: Jan 12, 2026 Completed: Jan 9, 2026 (3 days early)
📅
4.3 days Total Age
⏱️
2.7d in Closed Longest Stage
🔄
8 transitions Status Changes
⚠️
4.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00556083
RE: EMSAR INSPECTION REPORTS
Closed
Miscellaneous Equipment Inspection Scope is recently moved equipment: Vital cart, spirometry calibrator. https://www.ebiotrack.com/inspection.php?iid=32324
Priority
Standard
Origin
Email
Reason
New Case
Contact
Alana Vaughn
Owner
Sherry Reich
Created
Jan 5, 2026
Work Orders from this Case (1)
WO-01329430 (current) Invoiced
Misc. Inspection • Christopher Morning
Created: Jan 5, 2026 • Closed: Jan 9, 2026
Completed with minor delays
Invoiced • 58 days old
🚨
Primary Delay 2.7 days stuck in "Closed"
⏱️
Total Delay 4.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.3d / 1.0d SLA
Assigned
2.0d / 0.5d SLA
Scheduled
1.2d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
2.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/8 MOwens Called to speak to Alana Vaughn. Left a vm for her to call back to schedule the visit for 1/9 if it will work. Sent email also.

🔧 Work Performed
1-9-26 CTM - Performed Miscellaneous Equipment Inspection .Total of 5 pieces inspected . ALL PASS. Notified POC Alana Vaughn of findings and completion
🔍 Technician Findings
1-9-26 CTM - Perform Miscellaneous Equipment Inspection . Notify POC Alana Vaughn of findings and completion
⚠️ Problem Description
Miscellaneous Equipment Inspection Scope is recently moved equipment: Vital cart, spirometry calibrator. https://www.ebiotrack.com/inspection.php?iid=32324

Timeline

📞
Case Linked Jan 5, 1:47 PM
Case Number: 00556083
Subject: RE: EMSAR INSPECTION REPORTS
Status: Closed
📋
▶
2 Work Order Created Jan 5, 4:36 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 2.9 business days
👷
▶
2 Technician Assigned Jan 7, 10:14 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 17h
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Jan 8, 5:13 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-01-09T21:00:00.000+0000
🔧
▶
2 Status: Tech On Site Jan 9, 12:33 PM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor, Travel
Status: Open
Qty: 0.5, 17
⏱️
▶
2 Labor Added Jan 9, 1:15 PM
Labor Added → Status: Completed
✔️
Status: Completed by Christopher Morning
From: Tech On Site
To: Completed
Duration in Previous: 41m
🏁
Status: Closed by Christopher Morning Jan 9, 1:46 PM
From: Completed
To: Closed
Duration in Previous: 31m
⏳ 3.0 business days
📄
▶
3 Status: Ready to Bill Jan 13, 9:43 AM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🧾
Invoice Created
Invoice Number: SM-251049

Bottlenecks

Ready for Scheduling
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Closed
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days

🔗 Related Artifacts

📞
Case 00556083
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Misc. Inspection
Branch
N/A
Technician
Christopher Morning
Scheduled
Jan 9, 4:00 PM
Created
Jan 5, 4:36 PM
Invoice #
SM-251049

Work Details (3)

Name Type Status Qty Amount Date
WL-03059532 Labor Open 0.5 $85.00 Jan 9, 12:38 PM
WL-03059533 Travel Open 17 - Jan 9, 12:38 PM
WL-03059612 Labor Open 0.75 $120.00 Jan 9, 1:15 PM

Details