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WO-01329441 ↗ ServiceMax

Neighborhood Health Center • Virtual Tech - Field Repair • P3

📍 NHC Tanasbourne Medical & Dental Clinic — 10690 NE Cornell Rd., Suite 220, Hillsboro OR, 97124

Jan 5, 2026 → Jan 9, 2026

✅ Completed
P3
SLA Clock
3 business days from creation · Target: Jan 8, 2026
✗ SLA Missed (1 biz days late)
Active: 4 biz days
Budget: 3 biz days
🕐 Clock stopped: Completed (Jan 9, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Jan 5 → Jan 6, 2026
1 business day (counted)
Running total: 1 of 3 biz days used
▶ Clock Running
Status: Assigned
Jan 6 → Jan 6, 2026
0 business days (counted)
Running total: 1 of 3 biz days used
3d
▶ Clock Running
Status: Scheduled
Jan 6 → Jan 9, 2026
3 business days (counted)
Running total: 4 of 3 biz days used
▶ Clock Running
Status: Tech On Site
Jan 9 → Jan 9, 2026
0 business days (counted)
Running total: 4 of 3 biz days used
Created: Jan 5, 2026 Completed: Jan 9, 2026
Business Days Used 4 / 3
0 3d budget +1d over
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 5 → Jan 5 Created ▶ Running 0 0 / 3
Jan 5 → Jan 6 Ready for Scheduling ▶ Running 1 1 / 3
Jan 6 → Jan 6 Assigned ▶ Running 0 1 / 3
Jan 6 → Jan 9 Scheduled ▶ Running 3 4 / 3
Jan 9 → Jan 9 Tech On Site ▶ Running 0 4 / 3
Dispatch 0.0d
Coordinators 5.1d
Field Work 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
5.1 days
Over SLA
Field Work
0.0 days
Created: Jan 5, 2026 Due: Jan 8, 2026 Completed: Jan 9, 2026 (on time)
📅
4.3 days Total Age
⏱️
3.5d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
2.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00556152
Repair Request for Midmark M11-022 Autoclave (Asset ID: 12979703)
Closed
Troubleshoot Leak on Autoclave Model: Midmark - M11-022 Model Type: Autoclave Custom Field: Notes: Asset ID: 12979703 Site: Neighborhood Health Center - NHC Tanasbourne Medical & Dental Clinic Department: Primary CareDepreciation Start Date:Physical Location: Storage RoomDepreciation Term: yrsSerial #: V813802 Issue Description: During our monthly maintenance yesterday, we attempted to perform the pressure test. However, when the unit reached approximately 12-15 PSI, it began losing pressure. We unplugged the unit overnight and retried the next day, but the issue persists and the test continues to fail.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Angela Ptak
Owner
Virtual Tech
Created
Jan 5, 2026
Work Orders from this Case (1)
WO-01329441 (current) Invoiced
Virtual Tech - Field Repair • Tim Holman
Created: Jan 5, 2026 • Closed: Jan 9, 2026
Completed with minor delays
Invoiced • 58 days old
🚨
Primary Delay 3.5 days stuck in "Scheduled"
⏱️
Total Delay 2.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.3d / 1.0d SLA
Assigned
0.3d / 0.5d SLA
Scheduled
3.5d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1-6 Mburris email from POC Angela to set for 1-9 10am / tech covering for other tech in area he is on PTO 3 weeks.............Hi Michael, 

 

I confirmed with Alicia, the clinic manager, that Friday 01/09 between 10:00-11:30 works with their schedule. 

 


Onsite Access Requirements

Tech will need to check in with reception

Parts Deliver (if applicable)

no parts ordered as of yet

Onsite Point of Contact

Ask for Alicia, or Jorge, who have been CC'ed on this email, while onsite. You can also have the tech call me if they can not get ahold of anyone. 

 

Thanks! 

 

 

 

 

 

A Top Oregon Workplace for FIVE YEARS in a row!

 

JOIN US!

Angela Ptak

Facilities Coordinator

Neighborhood Health Center

Pronouns: She/Her

 

Office: 503.941.3073   •  Mobile: 815.814.8529

PtakaA@nhcoregon.org

7320 SW Hunziker Rd., Ste 300, Portland, OR 97223

www.NHCOregon.org

 

         


1-6 Mburris email sent to POC looking for 1-9

🔧 Work Performed
11:00 Evaluated unit upon arrival --Adjusted door gaskets, checked Fill, Vent, Air and Pressure Release valves. Ran test cycle, checking Pressure release function. test successful. Ran 2nd cycle with pouches in unit. Cycle passed. Could not replicate any issues. Unit returned to service.
🔍 Technician Findings
reported pressure leak
⚠️ Problem Description
Troubleshoot Leak on Autoclave Model: Midmark - M11-022 Model Type: Autoclave Custom Field: Notes: Asset ID: 12979703 Site: Neighborhood Health Center - NHC Tanasbourne Medical & Dental Clinic Department: Primary CareDepreciation Start Date:Physical Location: Storage RoomDepreciation Term: yrsSerial #: V813802 Issue Description: During our monthly maintenance yesterday, we attempted to perform the pressure test. However, when the unit reached approximately 12-15 PSI, it began losing pressure. We unplugged the unit overnight and retried the next day, but the issue persists and the test continues to fail. https://www.ebiotrack.com/workorder.php?wo=70669

Timeline

📞
Case Linked Jan 5, 3:43 PM
Case Number: 00556152
Subject: Repair Request for Midmark M11-022 Autoclave (Asset ID: 12979703)
Status: Closed
📋
▶
2 Work Order Created Jan 5, 4:45 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Derek Reynolds
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Jan 6, 12:42 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Michael Burris
Technician: Tim Holman
🗓️
▶
2 Status: Scheduled Jan 6, 2:50 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-01-09T18:00:00.000+0000
⏳ 4.0 business days
⏱️
▶
2 3x Labor Added Jan 9, 1:07 PM
3x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1.5
🔧
▶
3 Status: Tech On Site Jan 9, 6:21 PM
Status: Tech On Site → 2x Labor Added → Status: Completed
⏱️
2x Labor Added
Type: Labor, Travel
Status: Open
Qty: 3.5, 175
✔️
Status: Completed by Tim Holman
From: Tech On Site
To: Completed
Duration in Previous: 3m
🏁
Status: Closed by Tim Holman Jan 9, 6:31 PM
From: Completed
To: Closed
Duration in Previous: 7m
⏳ 2.7 business days
📄
▶
2 Status: Ready to Bill Jan 13, 2:48 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-251094

Bottlenecks

Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.2 business hours
Scheduled
Duration: 3.5 business days (threshold: 2.0 business days)
Exceeded by 1.5 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days

🔗 Related Artifacts

📞
Case 00556152
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Virtual Tech - Field Repair
Branch
N/A
Technician
Tim Holman
Scheduled
Jan 9, 1:00 PM
Created
Jan 5, 4:45 PM
Invoice #
SM-251094

Work Details (6)

Name Type Status Qty Amount Date
WL-03059587 Labor Open 2.5 $372.50 Jan 9, 1:07 PM
WL-03059589 Travel Open 30 - Jan 9, 1:07 PM
WL-03059590 Expenses Open 1 $0.00 Jan 9, 1:07 PM
WL-03059597 Labor Open 1.5 $223.50 Jan 9, 1:09 PM
WL-03060272 Labor Open 3.5 $0.00 Jan 9, 6:22 PM
WL-03060273 Travel Open 175 - Jan 9, 6:22 PM

Details