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WO-01329495 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 Bioveritas Llc — 6150 Mumford Rd, Bryan TX, 77807

Jan 6, 2026 → Feb 11, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (10 biz days early)
Active: 26 biz days
🕐 Clock stopped: Completed (Feb 12, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 6, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 6 → Jan 6, 2026
0 business days (counted)
Running total: 0 of ? biz days used
20d
▶ Clock Running
Status: Assigned
Jan 6 → Feb 4, 2026
20 business days (counted)
Running total: 20 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Feb 4 → Feb 11, 2026
5 business days (counted)
Running total: 25 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 11 → Feb 12, 2026
1 business day (counted)
Running total: 26 of ? biz days used
Created: Jan 6, 2026 Completed: Feb 12, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 6 Created ▶ Running 0 0
Jan 6 → Jan 6 Ready for Scheduling ▶ Running 0 0
Jan 6 → Feb 4 Assigned ▶ Running 20 20
Feb 4 → Feb 11 Scheduled ▶ Running 5 25
Feb 11 → Feb 12 Tech On Site ▶ Running 1 26
Dispatch 0.0d
Coordinators 26.3d
Field Work 1.4d
Billing 12.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
26.3 days
Over SLA
Field Work
1.4 days
Over SLA
Billing
12.0 days
Over SLA
Created: Jan 6, 2026 Due: Feb 28, 2026 Completed: Feb 12, 2026 (16 days early)
📅
26.4 days Total Age
⏱️
20.3d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
35.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
12 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Jose Gutierrez — scheduling delays attributed to technician, not coordinators
Visit 1 Feb 10, 2026
Visit 2 Feb 11, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00555906
6008296357
Closed
28R SYS-GC-6850-M Contract ends 02/15/2026 repair included PM G2630B CN10940011 6850 Series gas chromatograph system
Priority
High
Origin
Web
Reason
New Case
Contact
Matthew Cantu
Owner
Leona Coonrod
Created
Jan 5, 2026
Work Orders from this Case (1)
WO-01329495 (current) Invoiced
Preventive Maintenance • Jose Gutierrez
Created: Jan 6, 2026 • Closed: Feb 11, 2026
Completed with significant delays
Invoiced • 57 days old
🚨
Primary Delay 20.3 days stuck in "Assigned"
⏱️
Total Delay 35.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
20.3d / 0.5d SLA
Scheduled
6.0d / 2.0d SLA
Tech On Site
1.4d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
12.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
Please assign to Jose Gutierrez ARP to site is 170 miles. Zone 4
🔧 Work Performed
Performed annual 6850 GC preventive maintenance per PM checklist. Replaced PP inlet o-ring and septum. Left glass liner and ferrule with customer. Note: this is a PP-TCD system.
⚠️ Problem Description
28R SYS-GC-6850-M Contract ends 02/15/2026 repair included PM G2630B CN10940011 6850 Series gas chromatograph system
📄 Description
Agilent - G2630B - 6850 Series gas chromatograph system

Timeline

📞
Case Linked Jan 5, 9:44 AM
Case Number: 00555906
Subject: 6008296357
Status: Closed
📋
▶
3 Work Order Created Jan 6, 8:43 AM
Work Order Created → Status: Ready for Scheduling → Technician Assigned
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: Jose Gutierrez
🚨 20.0 business days
🗓️
▶
2 Status: Scheduled Feb 3, 9:33 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Jose Gutierrez
Scheduled For: 2026-02-11T15:00:00.000+0000
⏳ 4.3 business days
💵
2x Expenses Added Feb 9, 5:35 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.8 business days
🔧
Status: Tech On Site by Jose Gutierrez Feb 11, 10:33 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 13h
⏱️
▶
2 3x Labor Added Feb 11, 10:21 PM
3x Labor Added → 3x Travel Added
🚗
3x Travel Added
Type: Travel
Status: Open
Qty: 184, 14, 187
⏱️
3x Labor Added Feb 11, 10:26 PM
Type: Labor
Status: Open
Qty: 3.1666666666667, 1.5, 0.33333333333333
🔩
▶
3 Parts Added Feb 11, 10:32 PM
Parts Added → Status: Completed → Status: Closed
✔️
Status: Completed by Jose Gutierrez
From: Tech On Site
To: Completed
Duration in Previous: 11h 59m
🏁
Status: Closed by Jose Gutierrez
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Hannah Shaw Feb 12, 8:54 AM
From: Closed
To: Ready to Bill
Duration in Previous: 10h 19m
🚨 11.8 business days
📨
▶
3 Status: Invoice Pending Mar 2, 6:40 AM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-255302
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m

Bottlenecks

Assigned
Duration: 20.3 business days (threshold: 4.0 business hours)
Exceeded by 19.8 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Tech On Site
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours
Ready to Bill
Duration: 12.0 business days (threshold: 1.0 business days)
Exceeded by 11.0 business days

🔗 Related Artifacts

📞
Case 00555906
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Jose Gutierrez
Scheduled
Feb 11, 10:00 AM
Created
Jan 6, 8:43 AM
Invoice #
SM-255302

Work Details (12)

Name Type Status Qty Amount Date
WL-03098159 Expenses Open 1 $0.00 Feb 9, 5:35 PM
WL-03098160 Expenses Open 1 $225.00 Feb 9, 5:35 PM
WL-03102279 Labor Open 3.5 $0.00 Feb 11, 10:21 PM
WL-03102281 Expenses Open 1 $0.00 Feb 11, 10:21 PM
WL-03102282 Expenses Open 1 $0.00 Feb 11, 10:21 PM
WL-03102288 Travel Open 184 $0.00 Feb 11, 10:22 PM
WL-03102287 Travel Open 14 $180.00 Feb 11, 10:22 PM
WL-03102286 Travel Open 187 $718.00 Feb 11, 10:22 PM
WL-03102305 Labor Open 3.1666666666667 $0.00 Feb 11, 10:26 PM
WL-03102304 Labor Open 1.5 $456.00 Feb 11, 10:26 PM
WL-03102306 Labor Open 0.33333333333333 $0.00 Feb 11, 10:27 PM
WL-03102307 Parts Open 1 $0.00 Feb 11, 10:32 PM

Details