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WO-01329516 ↗ ServiceMax

HCA Urgent Care • Inspection • PSM

📍 CareNow Urgent Care- Pooler Parkway — 105 Grand Central Blvd Suite 108, Pooler GA, 31322

Jan 6, 2026 → Feb 25, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (17 biz days late)
Active: 35 biz days
🕐 Clock stopped: Completed (Feb 26, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 6, 2026
0 business days (counted)
Running total: 0 of ? biz days used
22d
▶ Clock Running
Status: Ready for Scheduling
Jan 6 → Feb 6, 2026
22 business days (counted)
Running total: 22 of ? biz days used
5d
▶ Clock Running
Status: Assigned
Feb 6 → Feb 13, 2026
5 business days (counted)
Running total: 27 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Feb 13 → Feb 26, 2026
8 business days (counted)
Running total: 35 of ? biz days used
Created: Jan 6, 2026 Completed: Feb 26, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 6 Created ▶ Running 0 0
Jan 6 → Feb 6 Ready for Scheduling ▶ Running 22 22
Feb 6 → Feb 13 Assigned ▶ Running 5 27
Feb 13 → Feb 26 Scheduled ▶ Running 8 35
Dispatch 0.0d
Coordinators 37.3d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
37.3 days
Over SLA
Billing
0.0 days
Created: Jan 6, 2026 Due: Feb 27, 2026 Completed: Feb 26, 2026 (1 days early)
📅
35.5 days Total Age
⏱️
23.0d in Ready for Scheduling Longest Stage
🔄
6 transitions Status Changes
⚠️
35.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00556231
eBiotrack - Automated New Inspection Created
Closed
Initial Annual Inspection Service https://www.ebiotrack.com/inspection.php?iid=32325
Priority
High
Origin
Email
Reason
New Case
Contact
Vickie Johnson
Owner
Sherry Reich
Created
Jan 6, 2026
Work Orders from this Case (1)
WO-01329516 (current) Invoiced
Inspection • Cynthia G Deville
Created: Jan 6, 2026 • Closed: Feb 25, 2026
Completed with significant delays
Invoiced • 57 days old
🚨
Primary Delay 23.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 35.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
23.0d / 1.0d SLA
Assigned
5.8d / 0.5d SLA
Scheduled
8.4d / 2.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/13/26 AJinerson - Email logged on WO-01329516. Per Brittany, see below arrival instructions for each site.

POC on-site: Brittany Palardis (for all 3 sites).

Arrival instructions: The earliest tech can go on-site is 8:00 a.m. Please check in at front desk and ask for Brittany Palardis.


2/13/26 AJinerson - Email logged on WO-01329516. Sent email back to Brittany confirming tech visit for all dates/sites as requested below.

Asking Brittany to confirm the earliest arrival time tech could have each morning to start these inspection services.

Also asked for POC on-site for each location and any arrival instructions that we should be aware of.


2/13/26 AJinerson - Email logged on WO-01329516. Received email back from POC Brittany Palardis confirming the below:

Monday, 2/23- Bull Street - WO-01334526

Tuesday, 2/24- SouthSide - WO-01329520

Wednesday, 2/25- Pooler - WO-01329516


2/11/26 AJinerson - Email logged on WO-01329516. Received another email from Vickie asking Brittany to please respond to our email to schedule.


2/10/26 AJinerson - Email logged on WO-01329516. Sent email back to Vickie and Brittany asking to please let us know what dates work best for each site from offered dates of 2/23, 2/24, and 2/25.


2/10/26 AJinerson - Email logged on WO-01329516. Received email back from Vickie stating to please schedule the equipment inspections for all 3 clinics and that Brittany Palardis is the correct contact person, adding in Brittany to the email chain.

Updated POC:

Brittany Palardis

912.963.7625 

brittany.palardis@hcahealthcare.com


2/6/26 AJinerson - Email logged on WO-01329516. Sent email to Vickie offering to schedule visit for all 3 locations 2/23 - 2/25 with arrival between 9am-11am each morning.

CareNow Urgent Care- Pooler Parkway - 105 Grand Central Blvd Suite 108 Pooler, GA 31322 WO-01329516


CareNow Urgent Care- Bull Street - 1512 Bull Street Savannah, GA 31401 WO-01334526


CareNow Urgent Care- Southside - 14089 Abercorn Street Savannah, GA 31419 WO-01329520


2/6/26 AJinerson - Call logged on WO-01329516. Called Vickie Johnson and left VM regarding needing to schedule all 3 sites. 

WO-01329516

WO-01334526

WO-01329520


01/07/2026 LHill-sent email to Vickie Johnson-No ma'am this location has not been scheduled.


01/06/2026 LHill-rec'd email from Vickie Johnson-Hi, thanks for sending. I looked at the work order and it looks like you have set this up for 2/27/26 is that correct? 

I am the POC for now. 

See logged email.


01/06/2026 LHill-sent email to Vickie Johnson at vickie.johnson@hcahealthcare.com to confirm contact & equipment.


01/06/2026 LHill-LM at (214) 244-7546 for Vickie Johnson to confirm contact & equipment.

🔧 Work Performed
INSPECTED ALL KNOWN EQUIPMENT TWO WALL TRTANSFORMERS FAILED FOR MISSING PARTS TOTAL OF 33 ITEMS INSPECTED AND ADDED TO INVENTORY CHECKED OUT WITH ON-SITE POC AND BRIEFED FINDINGS
🔍 Technician Findings
INITIAL INSPECTION OF CARE NOW FACILITY
⚠️ Problem Description
Initial Annual Inspection Service https://www.ebiotrack.com/inspection.php?iid=32325

Timeline

📞
Case Linked Jan 6, 12:00 AM
Case Number: 00556231
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Jan 6, 9:28 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 23.0 business days
👷
2 Technician Assigned Feb 6, 12:14 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 31d 2h
⚠️ 6.0 business days
🗓️
2 Status: Scheduled Feb 13, 11:35 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-02-25T13:00:00.000+0000
⚠️ 7.0 business days
💵
Expenses Added Feb 24, 9:38 PM
Type: Expenses
Status: Open
Qty: 1
1.3 business days
⏱️
2 6x Labor Added Feb 25, 10:56 PM
6x Labor Added → Status: Completed
✔️
Status: Completed by Cynthia Deville
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 12d 11h, 0m
3.1 business days
📄
3 Status: Ready to Bill Mar 2, 1:32 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-255350

Bottlenecks

Ready for Scheduling
Duration: 23.0 business days (threshold: 1.0 business days)
Exceeded by 22.0 business days
Assigned
Duration: 5.8 business days (threshold: 4.0 business hours)
Exceeded by 5.3 business days
Scheduled
Duration: 8.4 business days (threshold: 2.0 business days)
Exceeded by 6.4 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00556231
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Cynthia G Deville
Scheduled
Feb 25, 8:00 AM
Created
Jan 6, 9:28 AM
Invoice #
SM-255350

Work Details (7)

Name Type Status Qty Amount Date
WL-03118750 Expenses Open 1 $0.00 Feb 24, 9:38 PM
WL-03120586 Labor Open 0.75 $0.00 Feb 25, 10:56 PM
WL-03120587 Labor Open 4.25 $855.00 Feb 25, 10:56 PM
WL-03120588 Labor Open 0.75 $0.00 Feb 25, 10:56 PM
WL-03120589 Travel Open 18 - Feb 25, 10:56 PM
WL-03120590 Travel Open 18 - Feb 25, 10:56 PM
WL-03120591 Expenses Open 1 $0.00 Feb 25, 10:56 PM

Details