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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329520 ↗ ServiceMax

HCA Urgent Care • Inspection • PSM

📍 CareNow Urgent Care- Southside — 14089 Abercorn Street, Savannah GA, 31419

Jan 6, 2026 → Feb 24, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (16 biz days late)
Active: 34 biz days
🕐 Clock stopped: Completed (Feb 25, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 6, 2026
0 business days (counted)
Running total: 0 of ? biz days used
22d
▶ Clock Running
Status: Ready for Scheduling
Jan 6 → Feb 6, 2026
22 business days (counted)
Running total: 22 of ? biz days used
5d
▶ Clock Running
Status: Assigned
Feb 6 → Feb 13, 2026
5 business days (counted)
Running total: 27 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Feb 13 → Feb 25, 2026
7 business days (counted)
Running total: 34 of ? biz days used
Created: Jan 6, 2026 Completed: Feb 25, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 6 Created ▶ Running 0 0
Jan 6 → Feb 6 Ready for Scheduling ▶ Running 22 22
Feb 6 → Feb 13 Assigned ▶ Running 5 27
Feb 13 → Feb 25 Scheduled ▶ Running 7 34
Dispatch 0.0d
Coordinators 36.1d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
36.1 days
Over SLA
Billing
0.0 days
Created: Jan 6, 2026 Due: Feb 27, 2026 Completed: Feb 25, 2026 (2 days early)
📅
34.3 days Total Age
⏱️
23.0d in Ready for Scheduling Longest Stage
🔄
6 transitions Status Changes
⚠️
34.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00556232
eBiotrack - Automated New Inspection Created
Closed
Initial Annual Inspection Service https://www.ebiotrack.com/inspection.php?iid=32327
Priority
High
Origin
Email
Reason
New Case
Contact
Vickie Johnson
Owner
Sherry Reich
Created
Jan 6, 2026
Work Orders from this Case (1)
WO-01329520 (current) Invoiced
Inspection • Cynthia G Deville
Created: Jan 6, 2026 • Closed: Feb 24, 2026
Completed with significant delays
Invoiced • 57 days old
🚨
Primary Delay 23.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 34.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
23.0d / 1.0d SLA
Assigned
5.8d / 0.5d SLA
Scheduled
7.2d / 2.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

CONFIRMED

POC on-site: Brittany Palardis (for all 3 sites).

Arrival instructions: The earliest tech can go on-site is 8:00 a.m. Please check in at front desk and ask for Brittany Palardis.


2/13/26 AJinerson - Email logged on WO-01329516. Sent email back to Brittany confirming tech visit for all dates/sites as requested below.

Asking Brittany to confirm the earliest arrival time tech could have each morning to start these inspection services.

Also asked for POC on-site for each location and any arrival instructions that we should be aware of.


2/13/26 AJinerson - Email logged on WO-01329516. Received email back from POC Brittany Palardis confirming the below:

Monday, 2/23- Bull Street - WO-01334526

Tuesday, 2/24- SouthSide - WO-01329520

Wednesday, 2/25- Pooler - WO-01329516


2/11/26 AJinerson - Email logged on WO-01329516. Received another email from Vickie asking Brittany to please respond to our email to schedule.


2/10/26 AJinerson - Email logged on WO-01329516. Sent email back to Vickie and Brittany asking to please let us know what dates work best for each site from offered dates of 2/23, 2/24, and 2/25.


2/10/26 AJinerson - Email logged on WO-01329516. Received email back from Vickie stating to please schedule the equipment inspections for all 3 clinics and that Brittany Palardis is the correct contact person, adding in Brittany to the email chain.

brittany.palardis@hcahealthcare.com


2/6/26 AJinerson - Email logged on WO-01329516. Sent email to Vickie offering to schedule visit for all 3 locations 2/23 - 2/25 with arrival between 9am-11am each morning.

CareNow Urgent Care- Pooler Parkway - 105 Grand Central Blvd Suite 108 Pooler, GA 31322 WO-01329516


CareNow Urgent Care- Bull Street - 1512 Bull Street Savannah, GA 31401 WO-01334526


CareNow Urgent Care- Southside - 14089 Abercorn Street Savannah, GA 31419 WO-01329520


2/6/26 AJinerson - Call logged on WO-01329516. Called Vickie Johnson and left VM regarding needing to schedule all 3 sites. 

WO-01329516

WO-01334526

WO-01329520


01/07/2026 LHill-rec'd email from Vickie Johnson-Scheduling ahead needed: Yes 

Certain day or time: anytime 

Confirmed contact information is correct: Yes.  

Anything additional needed for tech to gain access to the facility: Just let them know you are there to inspect equipment. 

See logged email.


01/07/2026 LHill-sent email to Vickie Johnson-It is due by then. However, we need to work on getting this scheduled. If you can answer the questions below I will find a date to see what works best for you.


01/06/2026 LHill-rec'd email from Vickie Johnson-Thanks. I am the POC for now. I found the inspection date is for 2/27/26 is that still correct?

See logged email.


01/06/2026 LHill-sent email to Vickie Johnson at vickie.johnson@hcahealthcare.com to confirm contact & equipment.


01/06/2026 LHill-LM at 214) 244-7546 for Vickie Johnson to confirm contact & equipment.

🔧 Work Performed
MET WITH ON-SITE POC CONDUCTERD INSPECTION INSPECTED 31 PIECES SHARED FINDINGS WITH FACILITY
🔍 Technician Findings
INITIAL ANNUAL INSPECTION FOR FACILITY
⚠️ Problem Description
Initial Annual Inspection Service https://www.ebiotrack.com/inspection.php?iid=32327

Timeline

📞
Case Linked Jan 6, 12:00 AM
Case Number: 00556232
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Jan 6, 9:34 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 23.0 business days
👷
2 Technician Assigned Feb 6, 12:14 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 31d 2h
⚠️ 6.0 business days
🗓️
2 Status: Scheduled Feb 13, 11:37 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-02-24T13:00:00.000+0000
⚠️ 6.0 business days
💵
Expenses Added Feb 23, 9:16 PM
Type: Expenses
Status: Open
Qty: 1
1.3 business days
⏱️
2 6x Labor Added Feb 24, 9:34 PM
6x Labor Added → Status: Completed
✔️
Status: Completed by Cynthia Deville
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 11d 9h, 0m
3.3 business days
📄
2 Status: Ready to Bill Feb 27, 3:48 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2m, 0m
2.0 business days
🧾
Invoice Created Mar 2, 10:28 AM
Invoice Number: SM-255227

Bottlenecks

Ready for Scheduling
Duration: 23.0 business days (threshold: 1.0 business days)
Exceeded by 22.0 business days
Assigned
Duration: 5.8 business days (threshold: 4.0 business hours)
Exceeded by 5.3 business days
Scheduled
Duration: 7.2 business days (threshold: 2.0 business days)
Exceeded by 5.2 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00556232
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Cynthia G Deville
Scheduled
Feb 24, 8:00 AM
Created
Jan 6, 9:34 AM
Invoice #
SM-255227

Work Details (7)

Name Type Status Qty Amount Date
WL-03117001 Expenses Open 1 $0.00 Feb 23, 9:16 PM
WL-03118738 Labor Open 0.5 $0.00 Feb 24, 9:34 PM
WL-03118739 Labor Open 5 $855.00 Feb 24, 9:34 PM
WL-03118740 Labor Open 0.5 $0.00 Feb 24, 9:34 PM
WL-03118741 Travel Open 6 - Feb 24, 9:34 PM
WL-03118742 Travel Open 6 - Feb 24, 9:34 PM
WL-03118743 Expenses Open 1 $0.00 Feb 24, 9:34 PM

Details