3/2 EForster: Customer ordered pads with supplier. Would like EMSAR to contact them later this week to confirm new pads have arrived and reschedule inspection.
1/20 KSmith -- Scheduled for 3/2 with Cassie. 9-11am
1/20 KSmith -- Cassie advised we can schedule with her. Provided 3/2 as a scheduled date and am awaiting response
1/20 KSmith -- Sent email to schedule for 3/2
1/15 KSmith -- Sent email to schedule for 3/2
1/12 KSmith -- Sent email to schedule for 3/2
1/9 KSmith -- Sent email to schedule for 3/2
🔧Work Performed
Inspection
🔍Technician Findings
Pads expired
⚠️Problem Description
Inspection: Annual Equipment Calibration Service
1 pc
https://www.ebiotrack.com/omnicor/inspection.php?iid=10473
From: cassie.russo@lumexaimaging.com
To: ksmith@emsar.com, EMilks@windsongwny.com
Hello Kourtney,
I can help get this scheduled at Hamburg. What day and time works best for you?
Cassie Russo, RT(R)CT
Lead Technologist- Hamburg
4855 Camp Rd., Hamburg, N.Y. 14075
C: (716) 412-0024 or ext: 411200 E: cassie.russo@lumexaimaging.com
www.LumexaImaging.com <https://protect.checkpoint.com/v2/r01/___https://www.lumexaimaging.com/___.YzJ1OmVtc2FyMTpjOm86NGY5Y2EzZTY1ZGIxODQ4OTQ2Zjc5MTNh
To: elizabeth.milks@usradiology.com; cassie.russo@usradiology.com
CC:
BCC:
Attachment: --none--
Subject: Re: HAMBURG -- EMSAR Inspection -- WO-01329529
Body:
Good Morning,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at HAMBURG located at 4855 Camp Rd, Ste 500?
If not, would you have the contact information of the person I need to speak with?
If you are the correct p
To: elizabeth.milks@usradiology.com
CC:
BCC:
Attachment: --none--
Subject: Re: HAMBURG -- EMSAR Inspection -- WO-01329529
Body:
Hi Liz,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at HAMBURG located at 4855 Camp Rd, Ste 500?
If not, would you have the contact information of the person I need to speak with?
If you are the correct person:
We received a request to i
To: elizabeth.milks@usradiology.com
CC:
BCC:
Attachment: --none--
Subject: Re: HAMBURG -- EMSAR Inspection -- WO-01329529
Body:
Hi Liz,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at HAMBURG located at 4855 Camp Rd, Ste 500?
If not, would you have the contact information of the person I need to speak with?
If you are the correct person:
We received a request to i
📧
Email: HAMBURG -- EMSAR Inspection -- WO-01329529
Completed Jan 9, 2026
To: elizabeth.milks@usradiology.com
CC:
BCC:
Attachment: --none--
Subject: HAMBURG -- EMSAR Inspection -- WO-01329529
Body:
Hi Liz,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at HAMBURG located at 4855 Camp Rd, Ste 500?
If not, would you have the contact information of the person I need to speak with?
If you are the correct person:
We received a request to inspect
📅
WO-01329529 - Inspection - HAMBURG - HAMBURG
Mar 2, 2026 9:30am – 10:00am
Work Order: WO-01329529
Account: WINDSONG RADIOLOGY SUITE 100
Customer Case Number:
Location: HAMBURG
Address: 4855 Camp Rd. Suite 500, HAMBURG, NY 14075
Manufacturer:
Model #:
Serial #:
Contact Name: LIZ MILKS
Contact Phone: 716-481-9944
Contact Email: elizabeth.milks@usradiology.com
Due Date:
Timeline
📞
Case Linked Jan 6, 7:39 AM
Case Number:00556264
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Jan 6, 9:50 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⏳4.0 business days
👷
▶
2
Technician Assigned Jan 9, 10:27 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:3d 0h
⚠️7.0 business days
🗓️
▶
2
Status: Scheduled Jan 20, 3:13 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2026-03-02T14:30:00.000+0000
🚨29.0 business days
🔧
Status: Tech On Site by Erwin ForsterMar 2, 10:39 AM
From:Scheduled
To:Tech On Site
Duration in Previous:40d 19h
✔️
Status: Completed by Erwin ForsterMar 2, 11:21 AM
From:Tech On Site
To:Completed
Duration in Previous:42m
⏱️
4x Labor Added Mar 2, 7:07 PM
Type:Labor, Travel, Expenses
Status:Open
Qty:1.6666666666667, 0.58333333333333, 85
🏁
Status: Closed by Erwin ForsterMar 2, 8:21 PM
From:Completed
To:Closed
Duration in Previous:9h 0m
Bottlenecks
Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 7.0 business days (threshold: 4.0 business hours)
Exceeded by 6.5 business days
Scheduled
Duration: 28.5 business days (threshold: 2.0 business days)
Exceeded by 26.5 business days
Completed
Duration: 1.1 business days (threshold: 1.0 business days)