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WO-01329546 ↗ ServiceMax

Community Health Center CHC New Britain • Misc. Inspection • P5

📍 CHC Dental (3rd Floor) — 675 Main Street, Middletown CT, 06457

Jan 6, 2026 → Jan 7, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 13, 2026
✓ SLA Met (4 biz days early)
Active: 1 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Jan 7, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 6 → Jan 6, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 6 → Jan 6, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Assigned
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
0d
▶ Clock Running
Status: Scheduled
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 1 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 1 of 5 biz days used
Created: Jan 6, 2026 Completed: Jan 7, 2026
Business Days Used 1 / 5
0 5d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 6 Created ▶ Running 0 0 / 5
Jan 6 → Jan 6 Ready for Scheduling ▶ Running 0 0 / 5
Jan 6 → Jan 7 Assigned ▶ Running 1 1 / 5
Jan 7 → Jan 7 Scheduled ▶ Running 0 1 / 5
Jan 7 → Jan 7 Tech On Site ▶ Running 0 1 / 5
Dispatch 0.0d
Coordinators 2.7d
Field Work 0.1d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.7 days
Over SLA
Field Work
0.1 days
Billing
0.0 days
Created: Jan 6, 2026 Due: Jan 13, 2026 Completed: Jan 7, 2026 (6 days early)
📅
2.0 days Total Age
⏱️
3.4d in Closed Longest Stage
🔄
8 transitions Status Changes
⚠️
3.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00555334
(3) 01/05 Equipment & location -CKP new items
Closed
New Miscellaneous Equipment Inspection I have 15 new items that need to be checked. 6 thermometers 3 Hemoglobin machines 2 AED's An opto/opthalmoscopes Data logger thermometer Sofia machine https://www.ebiotrack.com/inspection.php?iid=32352
Priority
Standard
Origin
Email
Reason
New Case
Contact
Bernie Delgado
Owner
Shelby Robinson
Created
Dec 31, 2025
Work Orders from this Case (1)
WO-01329546 (current) Invoiced
Misc. Inspection • Mohamed Shareed
Created: Jan 6, 2026 • Closed: Jan 7, 2026
Completed with minor delays
Invoiced • 57 days old
🚨
Primary Delay 3.4 days stuck in "Closed"
⏱️
Total Delay 3.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
1.7d / 0.5d SLA
Scheduled
0.7d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/7/26 SReich - Received a call from Bernie Delgado that the tech was onsite but the equipment originally on the WO was for a different location. However, Xinji had a piece of equipment that needed inspected. Per Kourtney Smith, tech will get all the info and use this WO and I created 00556780 and transferred equipment info to that case.

1/7 KSmith -- Scheduled for today with Dr. Shaw.

1/7 KSmith -- Followed up with POCs to try scheduling for today

1/6 KSmith -- Xinyi copied in Dr. McManus to confirm for tomorrow. Awaiting response

McmanuT@chc1.com

1/6 KSmith -- Sent email to schedule for tomorrow

🔧 Work Performed
Inspected/inventoried 1 curing light in dental dept. All work documented in ebiotrack S.O #: 370-17431-32352
🔍 Technician Findings
Site staff confirmed devices are opened for DENTAL DEPT. Staff also advised the equipment for medical is not ready to be inspected yet. Site will open new wo for medical equipment.
⚠️ Problem Description
New Miscellaneous Equipment Inspection https://www.ebiotrack.com/inspection.php?iid=32352

Timeline

📞
Case Linked Dec 31, 11:35 AM
Case Number: 00555334
Subject: (3) 01/05 Equipment & location -CKP new items
Status: Closed
4.0 business days
📋
2 Work Order Created Jan 6, 10:46 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
2 Technician Assigned Jan 6, 1:03 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 16m
🗓️
2 Status: Scheduled Jan 7, 10:00 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-01-07T17:00:00.000+0000
🔧
Status: Tech On Site by Mohamed Shareed Jan 7, 3:41 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 5h 40m
⏱️
3 6x Labor Added Jan 7, 4:04 PM
6x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Mohamed Shareed
From: Tech On Site
To: Completed
Duration in Previous: 24m
🏁
Status: Closed by Mohamed Shareed
From: Completed
To: Closed
Duration in Previous: 1m
4.0 business days
📄
3 Status: Ready to Bill Jan 12, 9:43 AM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🧾
Invoice Created
Invoice Number: SM-250954

Bottlenecks

Assigned
Duration: 1.7 business days (threshold: 4.0 business hours)
Exceeded by 1.2 business days
Closed
Duration: 3.4 business days (threshold: 1.0 business days)
Exceeded by 2.4 business days

🔗 Related Artifacts

📞
Case 00555334
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Misc. Inspection
Branch
Edge
Technician
Mohamed Shareed
Scheduled
Jan 7, 12:00 PM
Created
Jan 6, 10:46 AM
Invoice #
SM-250954

Work Details (6)

Name Type Status Qty Amount Date
WL-03056517 Labor Open 0.5 $0.00 Jan 7, 4:04 PM
WL-03056518 Labor Open 0.75 $111.75 Jan 7, 4:04 PM
WL-03056519 Labor Open 2.25 $183.08 Jan 7, 4:04 PM
WL-03056520 Labor Open 0.75 $111.75 Jan 7, 4:04 PM
WL-03056521 Travel Open 8 - Jan 7, 4:04 PM
WL-03056522 Travel Open 92 - Jan 7, 4:04 PM

Details