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WO-01329593 ↗ ServiceMax

HIGI LLC • Repair • PSM

📍 Olea Kiosks — 13845 Artesia Blvd., Cerritos CA, 90703

Jan 6, 2026 → Jan 7, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✓ SLA Met (16 biz days early)
Active: 1 biz days
🕐 Clock stopped: Completed (Jan 7, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 6, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: L2 Screening
Jan 6 → Jan 6, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Jan 6 → Jan 6, 2026
0 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Jan 6 → Jan 6, 2026
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
Created: Jan 6, 2026 Completed: Jan 7, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 6 Created ▶ Running 0 0
Jan 6 → Jan 6 L2 Screening ▶ Running 0 0
Jan 6 → Jan 6 Awaiting Parts ⏸ Paused 0 —
Jan 6 → Jan 6 Ready for Scheduling ▶ Running 0 0
Jan 6 → Jan 7 Scheduled ▶ Running 1 1
Dispatch 0.1d
Material Management 0.0d
Coordinators 1.5d
Field Work 0.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.1 days
Material Management
0.0 days
Coordinators
1.5 days
Field Work
0.0 days
Billing
0.0 days
Created: Jan 6, 2026 Due: Feb 6, 2026 Completed: Jan 7, 2026 (30 days early)
📅
1.6 days Total Age
⏱️
1.5d in Scheduled Longest Stage
🔄
8 transitions Status Changes
✅
On time Total Delay
📦
2 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00556326
Fw: Parts Needed for a new Project
Closed
See need part numbers: I/O board- Q9061_04_38 Pan and Tilt Cuff assembly- 871-0075-01R NIBP Kit- NIBP-SZZT Load Cell: 871-0032-01R Scale Box- 871-0011-02R
Priority
Standard
Origin
Email
Reason
New Case
Contact
Eric Oberg
Owner
Shelby Robinson
Created
Jan 6, 2026
Work Orders from this Case (1)
WO-01329593 (current) Invoiced
Repair • Brendan Chaney
Created: Jan 6, 2026 • Closed: Jan 7, 2026
Completed on schedule
Invoiced • 57 days old
🚨
Primary Delay 1.5 days stuck in "Scheduled"
📦
Parts Pending 1 parts order(s) awaiting fulfillment

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.1d / 1.0d SLA
Awaiting Parts
0.0d / 3.0d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
1.5d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

BC 1/6: No tech needed

🔧 Work Performed
Parts shipped for rework
🔍 Technician Findings
Parts shipped for rework
⚠️ Problem Description
See needed part numbers: I/O board- Q9061_04_38 Pan and Tilt Cuff assembly- 871-0075-01R NIBP Kit- NIBP-SZZT Load Cell: 871-0032-01R Scale Box- 871-0011-02R

Timeline

📞
Case Linked Jan 6, 10:23 AM
Case Number: 00556326
Subject: Fw: Parts Needed for a new Project
Status: Closed
📋
▶
2 Work Order Created Jan 6, 2:04 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Shelby Robinson
From: Entered
To: L2 Screening
Duration in Previous: 0m
📦
▶
2 Parts Requested Jan 6, 2:42 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Emmanuel Morales
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 37m
📅
Status: Ready for Scheduling by Robert Cox Jan 6, 3:02 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 20m
👷
▶
3 Technician Assigned Jan 6, 3:20 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Brendan Chaney
Scheduled For: 2026-01-07T17:00:00.000+0000
🗓️
Status: Scheduled by Brendan Chaney
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 17m
📦
▶
2 Parts Requested Jan 6, 4:00 PM
Parts Requested → 6x Parts Added
🔩
6x Parts Added
Type: Parts, Expenses
Status: Open
Qty: 1
✔️
▶
2 Status: Completed Jan 7, 10:04 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Brendan Chaney
From: Completed, Closed
To: Closed, Ready to Bill
Duration in Previous: 3m, 0m
📨
▶
2 Status: Invoice Pending Jan 7, 10:24 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 4m
🧾
Invoice Created Jan 7, 4:11 PM
Invoice Number: SM-250660

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

📞
Case 00556326
Closed
📦
Parts Order 00087706
Closed
📦
Parts Order 00087718
Open

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Repair
Branch
N/A
Technician
Brendan Chaney
Scheduled
Jan 7, 12:00 PM
Created
Jan 6, 2:04 PM
Invoice #
SM-250660

Work Details (6)

Name Type Status Qty Amount Date
WL-03055139 Parts Open 1 $0.00 Jan 6, 4:00 PM
WL-03055140 Parts Open 1 $0.00 Jan 6, 4:00 PM
WL-03055141 Parts Open 1 $0.00 Jan 6, 4:00 PM
WL-03055142 Parts Open 1 $0.00 Jan 6, 4:00 PM
WL-03055143 Parts Open 1 $0.00 Jan 6, 4:00 PM
WL-03055144 Expenses Open 1 - Jan 6, 4:00 PM

Details