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WO-01334428 ↗ ServiceMax

Community Health Center CHC New Britain • Misc. Inspection • P5

📍 CHC of New London (Medical) (10448-15-010) — 1 Shaw's Cove, New London CT, 06320

Jan 7, 2026 → Jan 9, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 14, 2026
✓ SLA Met (3 biz days early)
Active: 2 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Jan 9, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
2d
▶ Clock Running
Status: Scheduled
Jan 7 → Jan 9, 2026
2 business days (counted)
Running total: 2 of 5 biz days used
0d
▶ Clock Running
Status: Tech On Site
Jan 9 → Jan 9, 2026
0 business days (counted)
Running total: 2 of 5 biz days used
Created: Jan 7, 2026 Completed: Jan 9, 2026
Business Days Used 2 / 5
0 5d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 7 → Jan 7 Created ▶ Running 0 0 / 5
Jan 7 → Jan 7 Ready for Scheduling ▶ Running 0 0 / 5
Jan 7 → Jan 7 Assigned ▶ Running 0 0 / 5
Jan 7 → Jan 9 Scheduled ▶ Running 2 2 / 5
Jan 9 → Jan 9 Tech On Site ▶ Running 0 2 / 5
Dispatch 0.0d
Coordinators 2.9d
Field Work 0.6d
Billing 0.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.9 days
Over SLA
Field Work
0.6 days
Billing
0.2 days
Created: Jan 7, 2026 Due: Jan 14, 2026 Completed: Jan 9, 2026 (5 days early)
📅
2.9 days Total Age
⏱️
2.7d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
1.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00556651
New London CHC 1 Shaw's Cove New London CT
Closed
New Miscellaneous Equipment Inspection We have a new hearing screening unit that needs to be put into service. https://www.ebiotrack.com/inspection.php?iid=32372
Priority
Standard
Origin
Email
Reason
New Case
Contact
Carla Ocampo
Owner
Sherry Reich
Created
Jan 7, 2026
Work Orders from this Case (1)
WO-01334428 (current) Invoiced
Misc. Inspection • Mohamed Shareed
Created: Jan 7, 2026 • Closed: Jan 9, 2026
Completed with minor delays
Invoiced • 56 days old
🚨
Primary Delay 2.7 days stuck in "Scheduled"
⏱️
Total Delay 1.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
2.7d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.2d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
1/7 KSmith -- Scheduled for Friday with Carla. 12pm-2pm

1/7 KSmith -- Sent email to schedule for Friday

🔧 Work Performed
Completed misc inspection. All work documented in ebiotrack S.O #: 370-17246-32372
🔍 Technician Findings
Completed misc inspection. All work documented in ebiotrack S.O #: 370-17246-32372
⚠️ Problem Description
New Miscellaneous Equipment Inspection We have a new hearing screening unit that needs to be put into service. https://www.ebiotrack.com/inspection.php?iid=32372

Timeline

📞
Case Linked Jan 7, 9:37 AM
Case Number: 00556651
Subject: New London CHC 1 Shaw's Cove New London CT
Status: Closed
📋
▶
2 Work Order Created Jan 7, 11:36 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 7, 12:02 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 25m
🗓️
▶
2 Status: Scheduled Jan 7, 1:12 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-01-09T18:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Mohamed Shareed Jan 9, 12:29 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 23h
⏱️
▶
3 6x Labor Added Jan 9, 5:15 PM
6x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Mohamed Shareed
From: Tech On Site
To: Completed
Duration in Previous: 4h 47m
🏁
Status: Closed by Mohamed Shareed
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 2.8 business days
📄
Status: Ready to Bill by Diane Patton Jan 13, 3:34 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 22h
💵
▶
2 Status: Billing Review Jan 13, 4:45 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Diane Patton
From: Billing Review, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 4m, 0m
🧾
Invoice Created Jan 13, 4:51 PM
Invoice Number: SM-251118

Bottlenecks

Scheduled
Duration: 2.7 business days (threshold: 2.0 business days)
Exceeded by 5.8 business hours
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days

🔗 Related Artifacts

📞
Case 00556651
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Misc. Inspection
Branch
Edge
Technician
Mohamed Shareed
Scheduled
Jan 9, 1:00 PM
Created
Jan 7, 11:36 AM
Invoice #
SM-251118

Work Details (6)

Name Type Status Qty Amount Date
WL-03060148 Labor Open 1.5 $122.06 Jan 9, 5:15 PM
WL-03060149 Labor Open 1 $0.00 Jan 9, 5:15 PM
WL-03060150 Labor Open 0.75 $111.75 Jan 9, 5:15 PM
WL-03060151 Labor Open 2.5 $0.00 Jan 9, 5:15 PM
WL-03060152 Travel Open 56 - Jan 9, 5:15 PM
WL-03060153 Travel Open 112 - Jan 9, 5:15 PM

Details