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WO-01334436 ↗ ServiceMax

Community Health Center CHC New Britain • Misc. Inspection • P5

📍 CHC Eddy Center Middletown (10448-25-010) — 134 State St, 3rd Floor, Meriden CT, 06450

Jan 7, 2026 → Jan 9, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 14, 2026
✓ SLA Met (3 biz days early)
Active: 2 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Jan 10, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
2d
▶ Clock Running
Status: Scheduled
Jan 7 → Jan 10, 2026
2 business days (counted)
Running total: 2 of 5 biz days used
Created: Jan 7, 2026 Completed: Jan 10, 2026
Business Days Used 2 / 5
0 5d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 7 → Jan 7 Created ▶ Running 0 0 / 5
Jan 7 → Jan 7 Ready for Scheduling ▶ Running 0 0 / 5
Jan 7 → Jan 7 Assigned ▶ Running 0 0 / 5
Jan 7 → Jan 10 Scheduled ▶ Running 2 2 / 5
Dispatch 0.0d
Coordinators 2.8d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.8 days
Over SLA
Created: Jan 7, 2026 Due: Jan 14, 2026 Completed: Jan 10, 2026 (4 days early)
📅
2.8 days Total Age
⏱️
2.3d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
1.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00556780
CHC Eddy Center Middletown (10448-25-010)
Closed
New Miscellaneous Equipment Inspection I have 15 new items that need to be checked. 6 thermometers 3 Hemoglobin machines 2 AED's An opto/opthalmoscopes Data logger thermometer Sofia machine https://www.ebiotrack.com/inspection.php?iid=32373
Priority
High
Origin
Phone
Reason
New Case
Contact
Bernie Delgado
Owner
Sherry Reich
Created
Jan 7, 2026
Work Orders from this Case (1)
WO-01334436 (current) Invoiced
Misc. Inspection • Edward Arias
Created: Jan 7, 2026 • Closed: Jan 9, 2026
Completed with minor delays
Invoiced • 56 days old
🚨
Primary Delay 2.3 days stuck in "Scheduled"
⏱️
Total Delay 1.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.4d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
2.3d / 2.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
1/7 KSmith -- Scheduled for 1/9 with Bernie. 9-11am

1/7 KSmith -- Bernie requested our available dates. Provided all available dates in January and am awaiting response

1/7 KSmith -- Sent email to schedule for Monday

1/7/25 SReich - Originated from emails on case 00555334, POC called and location was not correct.

🔧 Work Performed
New Miscellaneous Equipment Inspection
🔍 Technician Findings
Miscellaneous Equipment Inspection due
⚠️ Problem Description
New Miscellaneous Equipment Inspection I have 15 new items that need to be checked. 6 thermometers 3 Hemoglobin machines 2 AED's An opto/opthalmoscopes Data logger thermometer Sofia machine https://www.ebiotrack.com/inspection.php?iid=32373

Timeline

📞
Case Linked Jan 7, 12:17 PM
Case Number: 00556780
Subject: CHC Eddy Center Middletown (10448-25-010)
Status: Closed
📋
▶
2 Work Order Created Jan 7, 12:33 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Jan 7, 4:10 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3h 35m
👷
▶
3 Technician Assigned Jan 7, 4:43 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 33m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-01-09T14:00:00.000+0000
⏳ 2.9 business days
🚗
Travel Added Jan 9, 11:21 AM
Type: Travel
Status: Open
Qty: 102
⏱️
▶
2 2x Labor Added Jan 9, 8:17 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Edward Arias
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 2d 3h, 0m
⏳ 2.5 business days
📄
▶
2 Status: Ready to Bill Jan 13, 4:42 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-251116

Bottlenecks

Scheduled
Duration: 2.3 business days (threshold: 2.0 business days)
Exceeded by 2.3 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00556780
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Misc. Inspection
Branch
Edge
Technician
Edward Arias
Scheduled
Jan 9, 9:00 AM
Created
Jan 7, 12:33 PM
Invoice #
SM-251116

Work Details (3)

Name Type Status Qty Amount Date
WL-03059380 Travel Open 102 - Jan 9, 11:21 AM
WL-03060470 Labor Open 2.5 $203.43 Jan 9, 8:17 PM
WL-03060471 Labor Open 2.25 $335.25 Jan 9, 8:17 PM

Details