Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Jan 30, 2026
✓ SLA Met (14 biz days early)
🕐 Clock stopped: Completed (Jan 10, 2026)
▶ Clock Running
Status: Created
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Jan 7 → Jan 10, 2026
2 business days (counted)
Running total: 2 of ? biz days used
Created: Jan 7, 2026
Completed: Jan 10, 2026
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 7 → Jan 7
Created
▶ Running
0
0
Jan 7 → Jan 7
Assigned
▶ Running
0
0
Jan 7 → Jan 10
Scheduled
▶ Running
2
2
Coordinators Over SLA
Billing Over SLA
Created: Jan 7, 2026
Due: Jan 30, 2026
Completed: Jan 10, 2026 (20 days early)
⏱️
3.0d in Closed
Longest Stage
🔄
5 transitions
Status Changes
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
Powered by OpenAI
Generating AI analysis...
🎫
Case #00556772
URGENT Philips WO Request
Closed
Customer requesting PM
🚨
Primary Delay
3.0 days stuck in "Closed"
⏱️
Total Delay
3.0 business days over SLA thresholds
SLA vs Actual Time by Status
Scheduled
2.7d
/ 2.0d SLA
Ready to Bill
1.3d
/ 1.0d SLA
💬 Activities, Notes & Communications
📝 WO Notes (5)
📋 Tasks (1)
📅 Events (1)
🔧
Work Performed
Customer requesting PM
⚠️
Problem Description
Customer requesting PM
📄
Description
V60 Ventilator
📞
Call Description
PM - Contract - Customer Value PM
📋
0-0-0
Completed
Jan 16, 2026
Tech Supervisor Spot Check
# of Critical Defects: 0
# of Major Defects: 0
# of Minor Defects: 0
# of EMSAR Defects: 0
PM – V60
i. Tools: Certifier, Humidify temperature pen, multimeter, electrical safety analyzer, Torque Screwdriver & Torque Wench ) - YES
ii. Prontoforms – uploaded and correct template - YES
iii. DRPTA – uploaded - YES
iv. CSR – signed and uploaded to ServiceMax - YES
v. Part- PM kit – YES
📅
WO-01334440 - Preventive Maintenance - V60 Vent - New York - New York Presbyterian Hospital- 165th St
Jan 7, 2026 8:00am – 5:00pm
Work Order: WO-01334440
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-14245190
Location: New York Presbyterian Hospital- 165th St
Address: 627 W 165th St, New York, NY 10032
Manufacturer: Philips Healthcare
Model #: V60 Vent
Serial #: 100030827
Contact Name: Victor Ibeka
Contact Phone: (917)
Timeline
📞
Case Number:
00556772
Subject:
URGENT Philips WO Request
Status:
Closed
📋
Work Order:
WO-01334440
Type:
Preventive Maintenance
Priority:
PC
👷
👷
From:
Entered, Assigned
To:
Assigned, Scheduled
Duration in Previous:
45m, 0m
📅
Scheduled For:
2026-01-07T13:00:00.000+0000
⏱️
Type:
Labor, Travel
Status:
Open
Qty:
2.5, 1.5, 78
✔️
From:
Scheduled, Completed
To:
Completed, Closed
Duration in Previous:
2d 6h, 0m
⏱️
📋
From:
Closed
To:
07e-Partial Project
Duration in Previous:
4d 19h
📄
From:
07e-Partial Project
To:
Ready to Bill
Duration in Previous:
1d 1h
💰
From:
Ready to Bill
To:
Invoiced
Duration in Previous:
11h 33m
Bottlenecks
Scheduled
Duration: 2.7 business days (threshold: 2.0 business days)
Exceeded by 5.5 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours
ℹ️ Work Order Details
Type
Preventive Maintenance
Work Details (4)
Name
Type
Status
Qty
Amount
Date
WL-03057213
Labor
Open
2.5
$150.00
Jan 7, 11:09 PM
WL-03057214
Labor
Open
1.5
$155.00
Jan 7, 11:09 PM
WL-03057215
Travel
Open
78
$0.00
Jan 7, 11:09 PM
WL-03064998
Labor
Open
0.016666666666667
$38.00
Jan 14, 3:20 PM