Midmark Service Request Dispatch Authorization - WO-00145541
Closed
Zone 1
NWD Back no function
ADDITIONAL NOTES
Call mobile number to schedule service. Tech will need to contact Enrique when onsite to be escorted to the unit. If part(s) are
identified after speaking with Midmark Tech Service, the Service Company Tech must contact Midmark Dispatch at
937.688.9175 or dispatch@midmark.com with part number(s), quantities per serial number(s), current trip labor hour(s), and
estimated next trip labor hour(s). Midmark will send a revised estimate for customer approval, set a response deadline, and
advise the Service Company on how to proceed.
1/26/26 CDempsey- WO cannot be closed due to open parts order. Requested cancellation from MM so wo can could be closed.
1/26 KKelch- per Midmark, they would like this WO closed with work performed to date. Sent chatter to FSE/SUP/FOM to close
1/12/26 ADiaz - POC not on site to get approval for part order.
1/8 KKelch called Enrique to schedule for 1/12 between 12 and 2 pm. Customer confirmed.
1/7 KKelch called Enrique to schedule for 1/12 between 12 and 2 pm. Left VM.
1/7/26 - Spoke to Enrique, gave him the WO # and told him someone would be reaching out to schedule.
🔧Work Performed
- investigated reported issue: back function not operating properly
- confirmed reported issue
- tested back functionality with base actuator.
- determined back actuator to be faulty
- contacted midmark to confirm findings
- Brian provided part number and price. Needs customer approval to place order
🔍Technician Findings
Normal equipment conditions
⚠️Problem Description
Zone 1
NWD Back no function
ADDITIONAL NOTES
Call mobile number to schedule service. Tech will need to contact Enrique when onsite to be escorted to the unit. If part(s) are
identified after speaking with Midmark Tech Service, the Service Company Tech must contact Midmark Dispatch at
937.688.9175 or dispatch@midmark.com with part number(s), quantities per serial number(s), current trip labor hour(s), and
estimated next trip labor hour(s). Midmark will send a revised estimate for customer approval, set a response deadline, and
advise the Service Company on how to proceed.
From: Dispatch@midmark.com
To: kaitlyn.kelch@emsar.com, cramen@emsar.com, michael.burris@emsar.com
Cc: sramen@emsar.com, rhea.berry@emsar.com, cdempsey@emsar.com, lyoder@emsar.com, nicholas.willick@emsar.com, david.carvalho@emsar.com, dispatch@emsar.com, Dispatch@midmark.com, jonielle.dedman@emsar.com, chris.bakkemo@emsar.com, allison.belyea@emsar.com
Hello, EMSAR, Please close this work order and submit invoice to Midmark for work performed to date. If you have any questions or need additiona
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 20, 2026
To: eptorres@houstonmethodist.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01334524Location: Houston MethodistAddress: 6445 Main St Houston, TX 77030-1502Device: 626 (Series) Chair V2430148Problem Description: Zone 1
NWD Back no function
ADDITIONAL NOTE
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 13, 2026
To: eptorres@houstonmethodist.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01334524Location: Houston MethodistAddress: 6445 Main St Houston, TX 77030-1502Device: 626 (Series) Chair V2430148Problem Description: Zone 1
NWD Back no function
ADDITIONAL NOTE
📋
Outbound to +13462385819
Completed Jan 8, 2026
1/8 KKelch called Enrique to schedule for 1/12 between 12 and 2 pm. Customer confirmed.
📋
Outbound to +17135825434
Completed Jan 7, 2026
1/7 KKelch called Enrique to schedule for 1/12 between 12 and 2 pm. Left VM.
📋
Outbound to +13462385819
Completed Jan 7, 2026
Spoke to Enrique, gave him the WO # and told him someone would be reaching out to schedule.
Jan 26, 2026 10:28am
@Arturo Diaz Please close WO CC: @Craig Dempsey @David Carvalho