Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01334526 ↗ ServiceMax

HCA Urgent Care • Inspection • PSM

📍 CareNow Urgent Care- Bull Street — 1512 Bull Street, Savannah GA, 31401

Jan 7, 2026 → Feb 23, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (15 biz days late)
Active: 32 biz days
🕐 Clock stopped: Completed (Feb 24, 2026)
▶ Clock Running
Status: Created
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
21d
▶ Clock Running
Status: Ready for Scheduling
Jan 7 → Feb 6, 2026
21 business days (counted)
Running total: 21 of ? biz days used
5d
▶ Clock Running
Status: Assigned
Feb 6 → Feb 13, 2026
5 business days (counted)
Running total: 26 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Feb 13 → Feb 24, 2026
6 business days (counted)
Running total: 32 of ? biz days used
Created: Jan 7, 2026 Completed: Feb 24, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 7 → Jan 7 Created ▶ Running 0 0
Jan 7 → Feb 6 Ready for Scheduling ▶ Running 21 21
Feb 6 → Feb 13 Assigned ▶ Running 5 26
Feb 13 → Feb 24 Scheduled ▶ Running 6 32
Dispatch 0.0d
Coordinators 33.4d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
33.4 days
Over SLA
Billing
0.0 days
Created: Jan 7, 2026 Due: Feb 27, 2026 Completed: Feb 24, 2026 (3 days early)
📅
31.6 days Total Age
⏱️
21.3d in Ready for Scheduling Longest Stage
🔄
6 transitions Status Changes
⚠️
31.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Feb 22, 2026
Visit 2 Feb 23, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00556827
eBiotrack - New Inspection Created
Closed
Inspection: Initial Annual Inspection Service https://www.ebiotrack.com/inspection.php?iid=32374
Priority
High
Origin
Email
Reason
New Case
Contact
Vickie Johnson
Owner
Jessica Sells
Created
Jan 7, 2026
Work Orders from this Case (1)
WO-01334526 (current) Invoiced
Inspection • Cynthia G Deville
Created: Jan 7, 2026 • Closed: Feb 23, 2026
Completed with significant delays
Invoiced • 56 days old
🚨
Primary Delay 21.3 days stuck in "Ready for Scheduling"
⏱️
Total Delay 31.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
21.3d / 1.0d SLA
Assigned
5.8d / 0.5d SLA
Scheduled
6.2d / 2.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

POC on-site: Brittany Palardis (for all 3 sites).

Arrival instructions: The earliest tech can go on-site is 8:00 a.m. Please check in at front desk and ask for Brittany Palardis.


2/13/26 AJinerson - Email logged on WO-01329516. Sent email back to Brittany confirming tech visit for all dates/sites as requested below.

Asking Brittany to confirm the earliest arrival time tech could have each morning to start these inspection services.

Also asked for POC on-site for each location and any arrival instructions that we should be aware of.


2/13/26 AJinerson - Email logged on WO-01329516. Received email back from POC Brittany Palardis confirming the below:

Monday, 2/23- Bull Street - WO-01334526

Tuesday, 2/24- SouthSide - WO-01329520

Wednesday, 2/25- Pooler - WO-01329516


2/11/26 AJinerson - Email logged on WO-01329516. Received another email from Vickie asking Brittany to please respond to our email to schedule.


2/10/26 AJinerson - Email logged on WO-01329516. Sent email back to Vickie and Brittany asking to please let us know what dates work best for each site from offered dates of 2/23, 2/24, and 2/25.


2/10/26 AJinerson - Email logged on WO-01329516. Received email back from Vickie stating to please schedule the equipment inspections for all 3 clinics and that Brittany Palardis is the correct contact person, adding in Brittany to the email chain.

brittany.palardis@hcahealthcare.com


2/6/26 AJinerson - Email logged on WO-01329516. Sent email to Vickie offering to schedule visit for all 3 locations 2/23 - 2/25 with arrival between 9am-11am each morning.

CareNow Urgent Care- Pooler Parkway - 105 Grand Central Blvd Suite 108 Pooler, GA 31322 WO-01329516


CareNow Urgent Care- Bull Street - 1512 Bull Street Savannah, GA 31401 WO-01334526


CareNow Urgent Care- Southside - 14089 Abercorn Street Savannah, GA 31419 WO-01329520


2/6/26 AJinerson - Call logged on WO-01329516. Called Vickie Johnson and left VM regarding needing to schedule all 3 sites. 

WO-01329516

WO-01334526

WO-01329520

🔧 Work Performed
MET WITH SITE MANAGER CONDUCTED INSPECTION AND SHARED FINDINGS WITH ON-SITE MANAGER INSPECTED 32 PIECES
🔍 Technician Findings
arrived to conduct initial annual inspection
⚠️ Problem Description
Inspection: Initial Annual Inspection Service https://www.ebiotrack.com/inspection.php?iid=32374

Timeline

📞
Case Linked Jan 7, 1:46 PM
Case Number: 00556827
Subject: eBiotrack - New Inspection Created
Status: Closed
📋
2 Work Order Created Jan 7, 4:24 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 21.9 business days
👷
2 Technician Assigned Feb 6, 12:14 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 29d 19h
⚠️ 6.0 business days
🗓️
2 Status: Scheduled Feb 13, 11:37 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-02-23T13:00:00.000+0000
⚠️ 6.0 business days
⏱️
2 10x Labor Added Feb 23, 9:13 PM
10x Labor Added → Status: Completed
✔️
Status: Completed by Cynthia Deville
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 10d 9h, 0m
3.3 business days
📄
2 Status: Ready to Bill Feb 26, 10:29 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
3.0 business days
🧾
Invoice Created Mar 2, 10:28 AM
Invoice Number: SM-254951

Bottlenecks

Ready for Scheduling
Duration: 21.3 business days (threshold: 1.0 business days)
Exceeded by 20.3 business days
Assigned
Duration: 5.8 business days (threshold: 4.0 business hours)
Exceeded by 5.3 business days
Scheduled
Duration: 6.2 business days (threshold: 2.0 business days)
Exceeded by 4.2 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00556827
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Cynthia G Deville
Scheduled
Feb 23, 8:00 AM
Created
Jan 7, 4:24 PM
Invoice #
SM-254951

Work Details (10)

Name Type Status Qty Amount Date
WL-03116986 Labor Open 4.5 $0.00 Feb 23, 9:13 PM
WL-03116987 Labor Open 0.25 $0.00 Feb 23, 9:13 PM
WL-03116988 Labor Open 5 $855.00 Feb 23, 9:13 PM
WL-03116989 Labor Open 0.25 $0.00 Feb 23, 9:13 PM
WL-03116990 Travel Open 266 - Feb 23, 9:13 PM
WL-03116991 Travel Open 3 - Feb 23, 9:13 PM
WL-03116992 Travel Open 3 - Feb 23, 9:13 PM
WL-03116993 Expenses Open 1 $0.00 Feb 23, 9:13 PM
WL-03116994 Expenses Open 1 $0.00 Feb 23, 9:13 PM
WL-03116995 Expenses Open 1 $0.00 Feb 23, 9:13 PM

Details