How will higi connect to the internet
Wifi
Ship Date:
Delivery Date: 1/27/26
Installation Date: 1/28/26
Additional Info or special requirements
Refer to HWI-0022 Publix Convert to WIFI process. Open Publix Network, so no password required.
Use a 2014 refurbished unit.
Delivery is standard retail Dock to Dock.
Link to the Work Instruction, required checklist on page 5
https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Forms/AllItems.aspx?id=%2FSOPs%20and%20Work%20Instructions%2FHigi%20%26%20Legacy%20Kiosk%20Group%2FHigi%20Green%2FWI%2DST%2D345%20Higi%20Green%20Installation%20Process%2Epdf&parent=%2FSOPs%20and%20Work%20Instructions%2FHigi%20%26%20Legacy%20Kiosk%20Group%2FHigi%20Green&p=true&ct=1724684970563&or=Teams%2DHL&ga=1
Technician MUST check out with a call to EMSAR’s Tech Support
**IMPORTANT** Immediately upon accepting this installation/relocation work order, the Coordinator shall contact the site to make them aware of the installation date and approximate time for the installation. If the coordinator is unable to make contact, notify EMSAR account manager so HIGI can provide us with an alternate contact name and number.
Verification of delivery will be recorded in the problem description once delivered by the logistics coordinator.
Use this password to access the kiosk: miker0me0g0lfech0
Important: Check in upon arrival via WO button or Coordinator before you begin working on the kiosk. You must check out with Technical Support after install to verify in the portal that the kiosk is online, PC is deployed and operational Call 931-284-4999 and follow the prompts. Our Level II Support team must first verify the errors in the customer portal. Be prepared to give the Work Order number. Support Hours are Monday- Friday from 8:00 AM EST until 8:00 PM EST.
1/19/26 AJinerson - Publix Pharmacist called back and confirmed scheduled install service for Wednesday, 1/28 between 10:30 a.m. - 12:30 p.m. arrival.
Arrival instructions/specific requirements? None.
1/19/26 AJinerson - Called site at (706) 650-3366 and prompt 0 to speak with staff. Left VM regarding needing to confirm scheduling for Weds. 1/28.
Ready date 1/21/2026 BA
🔧Work Performed
Moved kiosk to floor
Unpacked kiosk
Disposed of shipping materials
Moved kiosk into lace
Checked hinge screws
Powered up kiosk
Kiosk boots as expected and appears to be online
Function test
Unable to log into HIGI
Can not log into maintenance with generic password
Contacted scheduler for updated password
Attempted to log into maintenance with new password
Can not log into maintenance
Connected states modem to make sure kiosk goes on line
Still can not login into maintenance
Contacted HIGI tech support
Able to log onto user interface
Tech support had me reboot kiosk
Rebooted kiosk
Kiosk hung
Rebooted kiosk
Kiosk boots up as expected
Logged into maintenance
Connected TP link to Publix customer WiFi
Functional test
BP stop button working as expected
Seat lock working as expected
Seat lock release button working as expected
Levelers on floor
Storm keypad working as expected uploaded photos
Completed installation checklist
Contacted L2 to deploy kiosk 107747
Provided pharmacy with documentation and kiosk key
🔍Technician Findings
Kiosk in loading dock
⚠️Problem Description
Special Instructions: Refer to HWI-0022 Publix Convert to WIFI process. Open Publix Network, so no password required.
Use a 2014 refurbished unit.
Delivery is standard retail Dock to Dock.
How will higi connect to the internet
Wifi
Ship Date: 1/21/2026
Delivery Date: 1/27/26
Installation Date: 1/28/26
Additional Info or special requirements
Refer to HWI-0022 Publix Convert to WIFI process. Open Publix Network, so no password required.
Use a 2014 refurbished unit.
Delivery is standard retail Dock to Dock.
Link to the Work Instruction, required checklist on page 5
https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Forms/AllItems.aspx?id=%2FSOPs%20and%20Work%20Instructions%2FHigi%20%26%20Legacy%20Kiosk%20Group%2FHigi%20Green%2FWI%2DST%2D345%20Higi%20Green%20Installation%20Process%2Epdf&parent=%2FSOPs%20and%20Work%20Instructions%2FHigi%20%26%20Legacy%20Kiosk%20Group%2FHigi%20Green&p=true&ct=1724684970563&or=Teams%2DHL&ga=1
Technician MUST check out with a call to EMSAR’s Tech Support
**IMPORTANT** Immediately upon accepting this installation/relocation work order, the Coordinator shall contact the site to make them aware of the installation date and approximate time for the installation. If the coordinator is unable to make contact, notify EMSAR account manager so HIGI can provide us with an alternate contact name and number.
Verification of delivery will be recorded in the problem description once delivered by the logistics coordinator.
Use this password to access the kiosk: miker0me0g0lfech0
Important: Check in upon arrival via WO button or Coordinator before you begin working on the kiosk. You must check out with Technical Support after install to verify in the portal that the kiosk is online, PC is deployed and operational Call 931-284-4999 and follow the prompts. Our Level II Support team must first verify the errors in the customer portal. Be prepared to give the Work Order number. Support Hours are Monday- Friday from 8:00 AM EST until 8:00 PM EST.
📄Description
Higi Green Kiosk with a Wifi Installed and Storm Key pad
📞
Call
Completed Jan 28, 2026
Install is complete and the kiosk is working as expected.
ID 107747
📋
Inbound from +17066503366
Completed Jan 19, 2026
1/19/26 AJinerson - Publix Pharmacist called back and confirmed scheduled install service for Wednesday, 1/28 between 10:30 a.m. - 12:30 p.m. arrival.
Arrival instructions/specific requirements? None.
Jan 15, 2026 5:33pm
@Brendan Chaney @Sean Weaver @Nicole Floyd bill of lading attached
Jan 29, 2026 2:52pm
HI @Hannah Shaw, photos have been uploaded to the work order. Thx!