Work Order 360 View
Detailed work order timeline, KPIs, and analysis
P7
SLA Clock
7 business days from creation · Target: Jan 20, 2026
✗ SLA Missed (2 biz days late)
🕐 Clock stopped: Tech Off Site (Jan 22, 2026)
SLA Target
1d
▶ Clock Running
Status: Created
Jan 8 → Jan 9, 2026
1 business day (counted)
Running total: 1 of 7 biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Jan 9 → Jan 12, 2026
1 business day (counted)
Running total: 2 of 7 biz days used
3d
▶ Clock Running
Status: Assigned
Jan 12 → Jan 15, 2026
3 business days (counted)
Running total: 5 of 7 biz days used
3d
▶ Clock Running
Status: Scheduled
Jan 15 → Jan 21, 2026
3 business days (counted)
Running total: 8 of 7 biz days used
▶ Clock Running
Status: Tech On Site
Jan 21 → Jan 22, 2026
1 business day (counted)
Running total: 9 of 7 biz days used
Created: Jan 8, 2026
Tech Off Site: Jan 22, 2026
Business Days Used
9 / 7
0
7d budget
+2d over
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 8 → Jan 9
Created
▶ Running
1
1 / 7
Jan 9 → Jan 12
Ready for Scheduling
▶ Running
1
2 / 7
Jan 12 → Jan 15
Assigned
▶ Running
3
5 / 7
Jan 15 → Jan 21
Scheduled
▶ Running
3
8 / 7
Jan 21 → Jan 22
Tech On Site
▶ Running
1
9 / 7
Dispatch Over SLA
Coordinators Over SLA
Field Work Over SLA
Created: Jan 8, 2026
Due: Jan 19, 2026
Completed: Jan 22, 2026 (2 days late)
⏱️
4.0d in Assigned
Longest Stage
🔄
12 transitions
Status Changes
📦
0 orders, 0 quotes
Parts & Quotes
👤
Self-Scheduled
Scheduling
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Case #00556871
1/8 chat'd Butler/Whalen/Adams for info to enter IPs
Closed
CEN00124
THERMO FISHER SCIENTIFIC
Thermo Fisher Scientific Sorvall X4R Pro-MD, 120V
SN 43493403
Location 123-141
CEN00125
THERMO FISHER SCIENTIFIC
Thermo Fisher Scientific Sorvall X4R Pro-MD, 120V
SN 43493404
Location 123-141
CEN00126
THERMO FISHER SCIENTIFIC
Thermo Fisher Scientific Sorvall X4R Pro-MD, 120V
SN 43493407
Location 123-141
CEN00127
THERMO FISHER SCIENTIFIC
Thermo Fisher Scientific Sorvall X4R Pro-MD, 120V
SN 43493409
Location 123-141
🚨
Primary Delay
4.0 days stuck in "Assigned"
⏱️
Total Delay
6.7 business days over SLA thresholds
SLA vs Actual Time by Status
L2 Screening
2.0d
/ 1.0d SLA
Ready for Scheduling
1.1d
/ 1.0d SLA
Scheduled
3.7d
/ 2.0d SLA
Tech On Site
1.4d
/ 1.0d SLA
Tech Off Site
0.0d
/ 2.0d SLA
Completed
0.0d
/ 1.0d SLA
Ready to Bill
0.0d
/ 1.0d SLA
Invoice Pending
0.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
📝 WO Notes (5)
💬 Chatter (4)
📅 Events (1)
📎 Files (16)
🔒
Internal CSA Notes
1-15 Mburris email from POC Odalys to set appt 1-21 when tech is in the area
1-14 Mburris email sent to POC to set looking for 1-21 when tech is in the area
🔧
Work Performed
Completed IOQ per instructions.
🔍
Technician Findings
As found: Unit in lab.
⚠️
Problem Description
CEN00127
THERMO FISHER SCIENTIFIC
Thermo Fisher Scientific Sorvall X4R Pro-MD, 120V
SN 43493409
Location 123-141
📄
Description
Thermo Fisher Scientific Centrifuge Benchtop Refrigerated or Constant Temp Sorvall Legend X1 Series (X1 X1R)
Jan 8, 2026 5:49pm
/WO-01334579 protocol drafted and uploaded and mailed to customer for approval with three others: From: Alan Adams
Sent: Thursday, January 8, 2026 4:48 PM
To: 'Odalys Barahona' <obarahona@guardanthealth.com>; Karen Menden <karen.menden@avantorsciences.com>; Chris Bakkemo <chris.bakkemo@emsar.com>; Ashley Perry <aperry@emsar.com>
Cc: DL-Service-Engineering <DL-Service-Engineering@guardanthealth.com>; Farhad Zaki <fzaki@guardanthealth.com>
Subject: RE: EMSAR IQOQ Request - GH Redwood City
Hello Odalys, I have drafted the IOQ protocols for the equipment below at your Redwood City, CA site for your review and approval. Please let me know (email is OK) if these are approved for service and we will begin scheduling this project (possibly as early as next week). These 4 centrifue IOQ services can be completed in 1 day.
-Alan
Jan 9, 2026 6:20pm
/WO-01334579 protocol approved and "Ready for Scheduling" can be completed in 1 day with three other centrifuges
Jan 23, 2026 10:55am
/WO-01334579 Uploaded corrected Temperature Calibration form_aka with correct SNs listed for Thermometer and Hygrometer
Jan 23, 2026 1:43pm
/WO-01334579 Analysis and review complete, report uploaded to be mailed with 3 others 1/23/26
📅
WO-01334579 - IOQ - SOL-100085 - Redwood City - Guardant Health Redwood City
Jan 21, 2026 10:00am – 5:00pm
Work Order: WO-01334579
Account: AVANTOR SERVICES (FORMERLY VWR CATALYST)
Customer Case Number:
Location: Guardant Health Redwood City
Address: 505 Penobscot Drive, Redwood City, CA 94063
Manufacturer: Thermo Fisher Scientific
Model #: SOL-100085
Serial #: 43493409
Contact Name: Odalys Barahona
Con
PDF
LSFSF007.A Time Calibration Data Form
Jan 8, 2026
PDF
LSPM0003.C Rev.1 - Benchtop Centrifuge Rotor Inspection Checklist
Jan 8, 2026
PDF
50158527-d-Sorvall X Pro-ST Plus-USERS MANUAL
Jan 8, 2026
PDF
LS01334579 CEN00127 Sorval X4R Pro-MD Refrigerated Centrifuge IOQ (SN 43493409)
Jan 8, 2026
PDF
LSFSF001.A Temperature Calibration Data Form
Jan 8, 2026
PDF
LSFSF003.A Rotational Speed Calibration Data Form
Jan 8, 2026
PDF
LSFSF003.A Rotational Speed Calibration Data Form - WO-01334579
Jan 21, 2026
PDF
LS01334579 CEN00127 Sorval X4R Pro-MD Refrigerated Centrifuge IOQ (SN 43493409) - WO-01334579
Jan 21, 2026
PDF
LSFSF001.A Temperature Calibration Data Form - WO-01334579
Jan 21, 2026
PDF
LSPM0003.C Rev.1 - Benchtop Centrifuge Rotor Inspection Checklist - WO-01334579
Jan 21, 2026
PDF
LSFSF007.A Time Calibration Data Form - WO-01334579
Jan 21, 2026
PDF
LSFSF001.A Temperature Calibration Data Form - WO-01334579_aka
Jan 23, 2026
PDF
LS01334579 Calibration Forms
Jan 23, 2026
ZIP
LS01334579 CEN00127 Report
Jan 23, 2026
PDF
LS01334579 CEN00127 Summary Report
Jan 23, 2026
PDF
LS01334579 EXECUTED
Jan 23, 2026
Timeline
📞
Case Number:
00556871
Subject:
1/8 chat'd Butler/Whalen/Adams for info to enter IPs
Status:
Closed
📋
Work Order:
WO-01334579
Type:
IOQ
Priority:
P7
📅
From:
L2 Screening
To:
Ready for Scheduling
Duration in Previous:
1d 9h
👷
👷
From:
Ready for Scheduling
To:
Assigned
Duration in Previous:
2d 14h
🗓️
📅
Scheduled For:
2026-01-21T15:00:00.000+0000
🔧
From:
Scheduled
To:
Tech On Site
Duration in Previous:
5d 21h
⏱️
Type:
Labor, Travel
Status:
Open
Qty:
2.5, 15, 0.5
🚗
✔️
From:
Tech Off Site
To:
Completed
Duration in Previous:
1m
💵
Type:
Expenses
Status:
Open
Qty:
1
🏁
From:
Completed
To:
Closed
Duration in Previous:
3m
👀
From:
Closed
To:
L2 Review
Duration in Previous:
11h 18m
🏁
From:
L2 Review
To:
Closed
Duration in Previous:
1d 4h
📄
📨
From:
Ready to Bill
To:
Invoice Pending
Duration in Previous:
1m
💰
From:
Invoice Pending
To:
Invoiced
Duration in Previous:
1m
🧾
Invoice Number:
SM-252167
Bottlenecks
L2 Screening
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready for Scheduling
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.7 business hours
Assigned
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days
Scheduled
Duration: 3.7 business days (threshold: 2.0 business days)
Exceeded by 1.7 business days
Tech On Site
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours
ℹ️ Work Order Details
Scheduled
Jan 21, 10:00 AM
Work Details (7)
Name
Type
Status
Qty
Amount
Date
WL-03074446
Labor
Open
2.5
$2,130.00
Jan 21, 10:13 PM
WL-03074448
Travel
Open
15
$0.00
Jan 21, 10:13 PM
WL-03074449
Travel
Open
15
$0.00
Jan 21, 10:13 PM
WL-03074445
Labor
Open
0.5
$0.00
Jan 21, 10:13 PM
WL-03074447
Labor
Open
0.5
$0.00
Jan 21, 10:13 PM
WL-03074461
Expenses
Open
1
$0.00
Jan 21, 10:23 PM
WL-03074460
Expenses
Open
1
$0.00
Jan 21, 10:23 PM