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WO-01334583 ↗ ServiceMax

AMS HEALTH CLINIC, LLC • Installation • P4

📍 AMS Health Clinic, LLC — 1950 E Watkins Suite 125, Phoenix AZ, 85034

Jan 8, 2026 → Jan 8, 2026

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Jan 14, 2026
✓ SLA Met (4 biz days early)
Active: 0 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Jan 8, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
0d
▶ Clock Running
Status: L2 Screening
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
⏸0d
⏸ Clock Paused
Status: Awaiting Parts
Jan 8 → Jan 8, 2026
0 business days (not counted)
Created: Jan 8, 2026 Completed: Jan 8, 2026
Business Days Used 0 / 4
0 4d budget
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 8 → Jan 8 Created ▶ Running 0 0 / 4
Jan 8 → Jan 8 L2 Screening ▶ Running 0 0 / 4
Jan 8 → Jan 8 Awaiting Parts ⏸ Paused 0 —
Dispatch 0.2d
Material Management 0.5d
Field Work 0.0d
Billing 6.4d
✓ SLA Met
Dispatch
0.2 days
Material Management
0.5 days
Field Work
0.0 days
Billing
6.4 days
Over SLA
Created: Jan 8, 2026 Due: Jan 14, 2026 Completed: Jan 8, 2026 (6 days early)
📅
0.8 days Total Age
⏱️
6.4d in Ready to Bill Longest Stage
🔄
5 transitions Status Changes
⚠️
5.4d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00510063
1/7 2nd req chat'd, contract is inactive - AMS PO #1050 for 1 LC300WC
Closed
Please find attached AMS PO #1058 for 1 LC300WC + FedEx tracking information for 1 LC300 pod. It is scheduled to arrive 12/24/25. Parts order will contain the LC300WC kiosk and cuff wrap, 124-8834-00
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Sherry Reich
Created
Jul 14, 2025
Work Orders from this Case (3)
WO-01291675 Invoiced
Installation
Created: Jul 14, 2025 • Closed: Aug 17, 2025
WO-01324784 Invoiced
Installation • Brendan Chaney
Created: Dec 10, 2025 • Closed: Dec 12, 2025
WO-01334583 (current) Invoiced
Installation • Brendan Chaney
Created: Jan 8, 2026 • Closed: Jan 8, 2026
Completed with minor delays
Invoiced • 55 days old
🚨
Primary Delay 6.4 days stuck in "Ready to Bill"
⏱️
Total Delay 5.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.2d / 1.0d SLA
Awaiting Parts
0.5d / 3.0d SLA
Completed
0.0d / 1.0d SLA
Ready to Bill
6.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Completed LC300WC build
🔍 Technician Findings
Completed LC300WC build
⚠️ Problem Description
Please find attached AMS PO #1058 for 1 LC300WC + FedEx tracking information for 1 LC300 pod. It is scheduled to arrive 12/24/25. Parts order will contain the LC300WC kiosk and cuff wrap, 124-8834-00

Timeline

📞
Case Linked Jul 14, 1:54 AM
Case Number: 00510063
Subject: 1/7 2nd req chat'd, contract is inactive - AMS PO #1050 for 1 LC300WC
Status: Closed
🚨 122.0 business days
📋
▶
2 Work Order Created Jan 8, 9:45 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Sherry Reich
From: Entered
To: L2 Screening
Duration in Previous: 1m
📦
▶
2 Parts Requested Jan 8, 11:23 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Emmanuel Morales
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 1h 36m
✔️
Status: Completed by Brendan Chaney Jan 8, 3:42 PM
From: Awaiting Parts
To: Completed
Duration in Previous: 4h 18m
👷
▶
3 Technician Assigned Jan 8, 4:03 PM
Technician Assigned → Dispatch Scheduled → Status: Closed
📅
Dispatch Scheduled by Brendan Chaney
Scheduled For: 2026-01-08T17:00:00.000+0000
🏁
Status: Closed by Brendan Chaney
From: Completed, Closed
To: Closed, Ready to Bill
Duration in Previous: 20m
⚠️ 7.0 business days
📨
▶
2 Status: Invoice Pending Jan 16, 11:03 AM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-251524

Bottlenecks

Ready to Bill
Duration: 6.4 business days (threshold: 1.0 business days)
Exceeded by 5.4 business days

🔗 Related Artifacts

📞
Case 00510063
Closed
📦
Parts Order 00087865
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Installation
Branch
N/A
Technician
Brendan Chaney
Scheduled
Jan 8, 12:00 PM
Created
Jan 8, 9:45 AM
Invoice #
SM-251524

Details