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WO-01334722 ↗ ServiceMax

WEST ORANGE FIRE DEPARTMENT • Repair • P7

📍 West Orange FD - Station 1 — 415 Valley Rd., West Orange NJ, 07052

Jan 8, 2026 → Feb 4, 2026

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Jan 20, 2026
✗ SLA Missed
Active: 6 biz days
Paused: 12 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Feb 4, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
⏸6d
⏸ Clock Paused
Status: Awaiting Parts
Jan 8 → Jan 16, 2026
6 business days (not counted)
0d
▶ Clock Running
Status: Ready for Scheduling
Jan 16 → Jan 19, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Assigned
Jan 19 → Jan 20, 2026
1 business day (counted)
Running total: 1 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 1 of 7 biz days used
⏸6d
⏸ Clock Paused
Status: Awaiting Parts
Jan 20 → Jan 28, 2026
6 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Jan 28 → Jan 29, 2026
1 business day (counted)
Running total: 2 of 7 biz days used
▶ Clock Running
Status: Assigned
Jan 29 → Jan 30, 2026
1 business day (counted)
Running total: 3 of 7 biz days used
3d
▶ Clock Running
Status: Scheduled
Jan 30 → Feb 4, 2026
3 business days (counted)
Running total: 6 of 7 biz days used
Created: Jan 8, 2026 Completed: Feb 4, 2026
Business Days Used 6 / 7
0 7d budget
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Jan 8 → Jan 8 Created ▶ Running 0 0 / 7
Jan 8 → Jan 8 L2 Screening ▶ Running 0 0 / 7
Jan 8 → Jan 16 Awaiting Parts ⏸ Paused 6 —
Jan 16 → Jan 19 Ready for Scheduling ▶ Running 0 0 / 7
Jan 19 → Jan 20 Assigned ▶ Running 1 1 / 7
Jan 20 → Jan 20 L2 Screening ▶ Running 0 1 / 7
Jan 20 → Jan 28 Awaiting Parts ⏸ Paused 6 —
Jan 28 → Jan 29 Ready for Scheduling ▶ Running 1 2 / 7
Jan 29 → Jan 30 Assigned ▶ Running 1 3 / 7
Jan 30 → Feb 4 Scheduled ▶ Running 3 6 / 7
Dispatch 0.0d
Material Management 13.2d
Coordinators 8.7d
✗ SLA Missed
Dispatch
0.0 days
Material Management
13.2 days
Over SLA
Coordinators
8.7 days
Over SLA
Created: Jan 8, 2026 Due: Feb 5, 2026 Completed: Feb 4, 2026 (1 days early)
📅
18.5 days Total Age
⏱️
6.7d in Awaiting Parts Longest Stage
🔄
11 transitions Status Changes
⚠️
13.8d over Total Delay
📦
2 orders, 0 quotes Parts & Quotes
📝
13 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

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🎫
Case #00556683
EMS L2 Review
Closed
Q-00031917 Creating a case to quote parts and create a repair WO at West Orange Fire Department, 415 Valley Rd. West Orange, NJ 07052 Power X1 21S-023653 - safety bar isn't latching consistently; u-bar spring on the side is damaged. Ferno advised tech likely needs to bring safety bar and 2 springs. Customer already has 2 WOs under the West Orange account, WO-01326657 & WO-01326568. This stretcher already has a WO under FERNO's account (for evaluation only due to patient incident): WO-01328597. Ferno is not sending nor covering cost of parts/repairs, so customer needs a repair WO to complete the repair. Parts needed 1ea Bar 8125327, 2ea springs 2690954
Priority
Standard
Origin
Email
Reason
New Case
Contact
Giuseppe Chirico
Owner
Kimberly Hardison
Created
Jan 7, 2026
Work Orders from this Case (1)
WO-01334722 (current) Invoiced
Repair • Curtis Allen
Created: Jan 8, 2026 • Closed: Feb 4, 2026
Completed with significant delays
Invoiced • 55 days old
🚨
Primary Delay 6.7 days stuck in "Awaiting Parts"
⏱️
Total Delay 13.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
13.2d / 3.0d SLA
Ready for Scheduling
1.7d / 1.0d SLA
Assigned
3.0d / 0.5d SLA
Scheduled
4.0d / 2.0d SLA
Closed
3.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
1/30 KSmith -- Scheduled for 2/4 with Giuseppe on WO-01334722. 8-10am

1/30 KSmith -- Sent email to schedule for 2/4 on WO-01334722

1/29 KSmith -- Parts are shipping today

01/20/2026 KeithC - Putting IT in warehouse

1/20/26 lcoonrod

new quote Q-00032102 from Case Number 00559591 

Power X1 21S-023653

Evaluate the unit and found broken safety bar springs, 4 worn transport wheels, 1 bad caster with brake

Customer also complain that the cot is dropping too fast when unloading with or without patient, randomly.

Parts required:

2 safety bail springs, 2690954 * This part is already on order with the open WO.

3 transport wheels, 0906031

1 locking caster assembly w/wheel,

0806085

1 Actuator harness (LVDT) p/n 2183121

1 Actuator Position Sensor, p/n 2183111

Per Joe Whalen, try the harness and sensor before quoting an actuator/PCB kit.


1/20 KSmith -- Parts should be shipping today, delivery date has not updated. Will schedule once delivery date is set

01/19/2026 LHIll-LM at 973-325-4179 for Cpt. Chirico trying to schedule tech visit.

See logged call on WO-01326568.


01/19/2026 LHill-tracked parts for WO-01326568-scheduled to be delivered on 01/20.

🔧 Work Performed
Removed and replaced safety U-bar, U-bar springs, actuator position sensor, harness switch LVDT, transport wheels and Wheel fork w/brake. Functional tests were performed unit is operating correctly.
🔍 Technician Findings
Broken safety bar springs, 4 worn transport wheels, 1 bad caster with brake Customer also complain that the cot is dropping too fast when unloading with or without patient, randomly.
⚠️ Problem Description
new quote Q-00032102 from Case Number 00559591 Power X1 21S-023653 Evaluate the unit and found broken safety bar springs, 4 worn transport wheels, 1 bad caster with brake Customer also complain that the cot is dropping too fast when unloading with or without patient, randomly. Parts required: 2 safety bail springs, 2690954 * This part is already on order with the open WO. 3 transport wheels, 0906031 1 locking caster assembly w/wheel, 0806085 1 Actuator harness (LVDT) p/n 2183121 1 Actuator Position Sensor, p/n 2183111 Per Joe Whalen, try the harness and sensor before quoting an actuator/PCB kit. Q-00031917 Creating a case to quote parts and create a repair WO at West Orange Fire Department, 415 Valley Rd. West Orange, NJ 07052 Power X1 21S-023653 - safety bar isn't latching consistently; u-bar spring on the side is damaged. Ferno advised tech likely needs to bring safety bar and 2 springs. Customer already has 2 WOs under the West Orange account, WO-01326657 & WO-01326568. This stretcher already has a WO under FERNO's account (for evaluation only due to patient incident): WO-01328597. Ferno is not sending nor covering cost of parts/repairs, so customer needs a repair WO to complete the repair. Parts needed 1ea Bar 8125327, 2ea springs 2690954 https://www.ebiotrack.com/workorder.php?wo=70756
📄 Description
Ferno Power X1 Power Cot

Timeline

📞
Case Linked Jan 7, 10:22 AM
Case Number: 00556683
Subject: EMS L2 Review
Status: Closed
⏳ 2.0 business days
📋
▶
2 Work Order Created Jan 8, 2:41 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Kimberly Hardison
From: Entered
To: L2 Screening
Duration in Previous: 0m
📦
▶
2 Parts Requested Jan 8, 2:49 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 7m
⚠️ 7.0 business days
📅
Status: Ready for Scheduling by Audrey Tharp Jan 16, 3:45 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 8d 0h
⏳ 1.0 business days
👷
▶
2 Technician Assigned Jan 19, 10:00 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 18h
🔩
3x Parts Added Jan 19, 12:38 PM
Type: Parts, Expenses
Status: Open
Qty: 1, 2
⏳ 1.0 business days
🔍
Status: L2 Screening by Leona Coonrod Jan 20, 1:38 PM
From: Assigned
To: L2 Screening
Duration in Previous: 1d 3h
📦
▶
2 Parts Requested Jan 20, 1:44 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 6m
⚠️ 7.0 business days
📅
Status: Ready for Scheduling by MELISSA BARRETT Jan 28, 4:33 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 8d 2h
🔩
5x Parts Added Jan 29, 8:34 AM
Type: Parts, Expenses
Status: Open
Qty: 3, 1
👷
▶
2 Technician Assigned Jan 29, 8:57 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 16h 24m
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Jan 30, 9:49 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-04T13:30:00.000+0000
⏳ 4.0 business days
⏱️
5x Labor Added Feb 4, 4:02 PM
Type: Labor, Travel
Status: Open
Qty: 0.25, 2.4
✔️
Status: Completed by Curtis Allen Feb 4, 4:23 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 5d 6h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 9, 9:13 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 4d 16h, 0m
⚠️ 6.4 business days
🧾
Invoice Created Feb 18, 3:04 AM
Invoice Number: SM-253405

Bottlenecks

Awaiting Parts
Duration: 6.5 business days (threshold: 3.0 business days)
Exceeded by 3.5 business days
Assigned
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Awaiting Parts
Duration: 6.7 business days (threshold: 3.0 business days)
Exceeded by 3.7 business days
Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days

🔗 Related Artifacts

📞
Case 00556683
Closed
📦
Parts Order 00087896
Closed
📦
Parts Order 00088674
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Curtis Allen
Scheduled
Feb 4, 8:30 AM
Created
Jan 8, 2:41 PM
Invoice #
SM-253405

Work Details (13)

Name Type Status Qty Amount Date
WL-03070379 Parts Open 1 $145.00 Jan 19, 12:38 PM
WL-03070380 Parts Open 2 $16.00 Jan 19, 12:38 PM
WL-03070381 Expenses Open 1 $0.00 Jan 19, 12:38 PM
WL-03082979 Parts Open 3 $402.00 Jan 29, 8:34 AM
WL-03082980 Parts Open 1 $355.00 Jan 29, 8:34 AM
WL-03082981 Parts Open 1 $297.00 Jan 29, 8:34 AM
WL-03082982 Parts Open 1 $329.00 Jan 29, 8:34 AM
WL-03082983 Expenses Open 1 $19.61 Jan 29, 8:34 AM
WL-03091583 Labor Open 0.25 $0.00 Feb 4, 4:02 PM
WL-03091584 Labor Open 5 $0.00 Feb 4, 4:02 PM
WL-03091585 Labor Open 0.25 $0.00 Feb 4, 4:02 PM
WL-03091586 Travel Open 2.4 $0.00 Feb 4, 4:02 PM
WL-03091587 Travel Open 2.4 $0.00 Feb 4, 4:02 PM

Details