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WO-01334734 ↗ ServiceMax

CenterWell (Humana) • Misc. Inspection • P5

📍 CenterWell - West Vine — 3185 W. Vine St., Kissimmee FL, 34741

Jan 8, 2026 → Jan 13, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 15, 2026
✓ SLA Met (2 biz days early)
Active: 3 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Jan 13, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Jan 8 → Jan 9, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
▶ Clock Running
Status: Assigned
Jan 9 → Jan 9, 2026
0 business days (counted)
Running total: 1 of 5 biz days used
2d
▶ Clock Running
Status: Scheduled
Jan 9 → Jan 13, 2026
2 business days (counted)
Running total: 3 of 5 biz days used
Created: Jan 8, 2026 Completed: Jan 13, 2026
Business Days Used 3 / 5
0 5d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 8 → Jan 8 Created ▶ Running 0 0 / 5
Jan 8 → Jan 9 Ready for Scheduling ▶ Running 1 1 / 5
Jan 9 → Jan 9 Assigned ▶ Running 0 1 / 5
Jan 9 → Jan 13 Scheduled ▶ Running 2 3 / 5
Dispatch 0.0d
Coordinators 4.2d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.2 days
Over SLA
Billing
0.0 days
Created: Jan 8, 2026 Due: Jan 15, 2026 Completed: Jan 13, 2026 (2 days early)
📅
3.5 days Total Age
⏱️
2.6d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
2.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

Open in Salesforce →
🎫
Case #00557089
Calibration of blood pressure equipment
Closed
New Miscellaneous Equipment Inspection 10 new sphygmomanometer and 10 pulse oximeters that needs to be inspected and calibrated for my MAs to start using. Please let me know when is the soonest you are able to come to the center so that we can have both machines up and running as soon as possible. https://www.ebiotrack.com/inspection.php?iid=32384
Priority
Standard
Origin
Email
Reason
New Case
Contact
Yina Polanco
Owner
Sherry Reich
Created
Jan 8, 2026
Work Orders from this Case (1)
WO-01334734 (current) Invoiced
Misc. Inspection • Anthony Wright
Created: Jan 8, 2026 • Closed: Jan 13, 2026
Completed with minor delays
Invoiced • 55 days old
🚨
Primary Delay 2.6 days stuck in "Scheduled"
⏱️
Total Delay 2.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.5d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
2.6d / 2.0d SLA
Closed
2.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/9/26 AJinerson - Called site to schedule tech visit. Confirmed with staff on site who confirmed with Yina to schedule tech visit on Tuesday, 1/13 with eta between 2pm-4pm. 

POC onsite: Yina Polanco

🔧 Work Performed
1/13/26 AMW - Performed incoming inspection on all new medical equipment. Total of 32 new items entered into inventory and inspected. ALL PASS. Notified POC of inspection findings and completion.
🔍 Technician Findings
1/13/26 AMW -Perform incoming inspection on all new medical equipment. Notify POC of inspection findings and completion.
⚠️ Problem Description
New Miscellaneous Equipment Inspection 10 new sphygmomanometer and 10 pulse oximeters that needs to be inspected and calibrated for my MAs to start using. Please let me know when is the soonest you are able to come to the center so that we can have both machines up and running as soon as possible. https://www.ebiotrack.com/inspection.php?iid=32384

Timeline

📞
Case Linked Jan 8, 10:32 AM
Case Number: 00557089
Subject: Calibration of blood pressure equipment
Status: Closed
📋
▶
2 Work Order Created Jan 8, 2:55 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Jan 9, 1:40 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 22h 42m
🗓️
▶
2 Status: Scheduled Jan 9, 1:51 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-01-13T19:00:00.000+0000
⏳ 3.0 business days
⏱️
3x Labor Added Jan 13, 1:15 PM
Type: Labor, Travel
Status: Open
Qty: 1, 48, 59
⏱️
2x Labor Added Jan 13, 2:41 PM
Type: Labor
Status: Open
Qty: 1.5, 1.25
✔️
Status: Completed by Anthony Wright Jan 13, 2:48 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 4d 0h, 0m
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Jan 15, 10:08 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 2.0 business days
🧾
Invoice Created Jan 19, 1:45 PM
Invoice Number: SM-251220

Bottlenecks

Ready for Scheduling
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.0 business hours
Scheduled
Duration: 2.6 business days (threshold: 2.0 business days)
Exceeded by 5.1 business hours
Closed
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days

🔗 Related Artifacts

📞
Case 00557089
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Misc. Inspection
Branch
Edge
Technician
Anthony Wright
Scheduled
Jan 13, 2:00 PM
Created
Jan 8, 2:55 PM
Invoice #
SM-251220

Work Details (5)

Name Type Status Qty Amount Date
WL-03063166 Labor Open 1 $0.00 Jan 13, 1:15 PM
WL-03063167 Travel Open 48 - Jan 13, 1:15 PM
WL-03063168 Travel Open 59 - Jan 13, 1:15 PM
WL-03063321 Labor Open 1.5 $178.50 Jan 13, 2:41 PM
WL-03063322 Labor Open 1.25 $148.75 Jan 13, 2:41 PM

Details