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WO-01337014 ↗ ServiceMax

Coastal Family Health Center • Misc. Inspection • P5

📍 Coastal Family Health Center - Saucier for Adult and Pediatric, Primary Health C — 23457 Central Drive, Saucier MS, 39574

Jan 9, 2026 → Jan 15, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 16, 2026
✓ SLA Met (1 biz days early)
Active: 4 biz days
Budget: 5 biz days
🕐 Clock stopped: Tech Off Site (Jan 15, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 9 → Jan 9, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 9 → Jan 9, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Jan 9 → Jan 9, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Entered
Jan 9 → Jan 9, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Jan 9 → Jan 12, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
▶ Clock Running
Status: Assigned
Jan 12 → Jan 12, 2026
0 business days (counted)
Running total: 1 of 5 biz days used
3d
▶ Clock Running
Status: Scheduled
Jan 12 → Jan 15, 2026
3 business days (counted)
Running total: 4 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 4 of 5 biz days used
Created: Jan 9, 2026 Tech Off Site: Jan 15, 2026
Business Days Used 4 / 5
0 5d budget
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Jan 9 → Jan 9 Created ▶ Running 0 0 / 5
Jan 9 → Jan 9 Ready for Scheduling ▶ Running 0 0 / 5
Jan 9 → Jan 9 Assigned ▶ Running 0 0 / 5
Jan 9 → Jan 9 Entered ▶ Running 0 0 / 5
Jan 9 → Jan 12 Ready for Scheduling ▶ Running 1 1 / 5
Jan 12 → Jan 12 Assigned ▶ Running 0 1 / 5
Jan 12 → Jan 15 Scheduled ▶ Running 3 4 / 5
Jan 15 → Jan 15 Tech On Site ▶ Running 0 4 / 5
Dispatch 0.5d
Coordinators 5.4d
Field Work 0.7d
Billing 0.0d
✓ SLA Met
Dispatch
0.5 days
Over SLA
Coordinators
5.4 days
Over SLA
Field Work
0.7 days
Billing
0.0 days
Created: Jan 9, 2026 Due: Jan 16, 2026 Completed: Jan 15, 2026 (1 days early)
📅
4.9 days Total Age
⏱️
4.0d in Scheduled Longest Stage
🔄
11 transitions Status Changes
⚠️
3.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00557560
Coastal Family Health Center - Saucier for Adult and Pediatric, Primary Health C
Closed
New Miscellaneous Equipment Inspection New centrifuge to be inspected https://www.ebiotrack.com/inspection.php?iid=32395
Priority
High
Origin
Phone
Reason
New Case
Contact
Jordan Paige
Owner
Sherry Reich
Created
Jan 9, 2026
Work Orders from this Case (1)
WO-01337014 (current) Invoiced
Misc. Inspection • Jason Cunningham
Created: Jan 9, 2026 • Closed: Jan 15, 2026
Completed with minor delays
Invoiced • 54 days old
🚨
Primary Delay 4.0 days stuck in "Scheduled"
⏱️
Total Delay 3.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.5d / 0.5d SLA
Ready for Scheduling
1.4d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
4.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Tech Off Site
0.6d / 2.0d SLA
Closed
2.2d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

**WO IS CONFIRMED SCHEDULED - But need to return to Dispatch to correct address**

1/9/26 AJinerson - WO is scheduled, but returning to Dispatch to please correct address per customer:

23457 Central Drive Saucier, MS 39574



1/9/26 AJinerson - Called site to schedule tech visit. Spoke with Jordan and confirmed tech visit for Thursday, 1/15 between 10:30am-12:30pm arrival. 

POC onsite: Jordan Paige

Arrival instructions: Let front desk know tech is going to the lab for service. 

They are located at: 

23457 Central Dr. 

(not Ave. as listed on the WO). 

🔧 Work Performed
1/15 Jason - Misc. Inspection Complete - Located the device that needed to be inspected and added to the system. Performed all inspection tasks on the device. All tests passed. Tagged the item and added it to the system. Placed the unit into service.
🔍 Technician Findings
Located the device that needed to be inspected. The lab tech had just taken it out of the box as soon as she received the email that I was on site.
⚠️ Problem Description
New Miscellaneous Equipment Inspection New centrifuge to be inspected https://www.ebiotrack.com/inspection.php?iid=32395

Timeline

📞
Case Linked Jan 9, 10:51 AM
Case Number: 00557560
Subject: Coastal Family Health Center - Saucier for Adult and Pediatric, Primary Health C
Status: Closed
📋
▶
2 Work Order Created Jan 9, 11:26 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Jan 9, 12:03 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 35m
🆕
Status: Entered by Abby Jinerson Jan 9, 12:09 PM
From: Assigned
To: Entered
Duration in Previous: 5m
📅
Status: Ready for Scheduling by Sherry Reich Jan 9, 4:29 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 4h 19m
⏳ 1.9 business days
👷
▶
4 Technician Assigned Jan 12, 8:44 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 16h
🗓️
Status: Scheduled by Ben Saur
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Ben Saur
Scheduled For: 2026-01-15T16:30:00.000+0000, 2026-01-15T14:00:00.000+0000, 2026-01-15T17:30:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Jason Cunningham Jan 15, 11:53 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 3h
🚗
Status: Tech Off Site by Jason Cunningham Jan 15, 12:21 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 28m
⏱️
▶
2 5x Labor Added Jan 15, 5:07 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Jason Cunningham
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 4h 46m, 0m
⏳ 2.9 business days
📄
▶
3 Status: Ready to Bill Jan 20, 9:34 AM
Status: Ready to Bill → Status: Invoice Pending → Invoice Created
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2m, 0m
🧾
Invoice Created
Invoice Number: SM-251696

Bottlenecks

Entered
Duration: 4.3 business hours (threshold: 4.0 business hours)
Exceeded by 0.3 business hours
Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days

🔗 Related Artifacts

📞
Case 00557560
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Misc. Inspection
Branch
Edge
Technician
Jason Cunningham
Scheduled
Jan 15, 11:30 AM
Created
Jan 9, 11:26 AM
Invoice #
SM-251696

Work Details (5)

Name Type Status Qty Amount Date
WL-03066882 Labor Open 2.75 $409.75 Jan 15, 5:07 PM
WL-03066883 Labor Open 0.5 $74.50 Jan 15, 5:07 PM
WL-03066884 Labor Open 4 $0.00 Jan 15, 5:07 PM
WL-03066885 Travel Open 143 - Jan 15, 5:07 PM
WL-03066886 Travel Open 143 - Jan 15, 5:07 PM

Details