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WO-01337017 ↗ ServiceMax

Community Health Center CHC New Britain • Misc. Inspection • P5

📍 CHC - Middletown HS Clinic (10448-32-010) — 200 LaRosa Rd, Middletown CT, 06457

Jan 9, 2026 → Jan 12, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 16, 2026
✓ SLA Met (4 biz days early)
Active: 1 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Jan 12, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 9 → Jan 9, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 9 → Jan 9, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Jan 9 → Jan 9, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Scheduled
Jan 9 → Jan 12, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Jan 12 → Jan 12, 2026
0 business days (counted)
Running total: 1 of 5 biz days used
Created: Jan 9, 2026 Completed: Jan 12, 2026
Business Days Used 1 / 5
0 5d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 9 → Jan 9 Created ▶ Running 0 0 / 5
Jan 9 → Jan 9 Ready for Scheduling ▶ Running 0 0 / 5
Jan 9 → Jan 9 Assigned ▶ Running 0 0 / 5
Jan 9 → Jan 12 Scheduled ▶ Running 1 1 / 5
Jan 12 → Jan 12 Tech On Site ▶ Running 0 1 / 5
Dispatch 0.0d
Coordinators 1.9d
Field Work 0.1d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.9 days
Field Work
0.1 days
Billing
0.0 days
Created: Jan 9, 2026 Due: Jan 16, 2026 Completed: Jan 12, 2026 (4 days early)
📅
1.9 days Total Age
⏱️
3.0d in Closed Longest Stage
🔄
8 transitions Status Changes
⚠️
2.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00557576
CHC - Middletown HS Clinic (10448-32-010)
Closed
New Miscellaneous Equipment Inspection New thermometer that needs inspected https://www.ebiotrack.com/inspection.php?iid=32396
Priority
High
Origin
Phone
Reason
New Case
Contact
Maria Rohena
Owner
Sherry Reich
Created
Jan 9, 2026
Work Orders from this Case (1)
WO-01337017 (current) Invoiced
Misc. Inspection • Mohamed Shareed
Created: Jan 9, 2026 • Closed: Jan 12, 2026
Completed with minor delays
Invoiced • 54 days old
🚨
Primary Delay 3.0 days stuck in "Closed"
⏱️
Total Delay 2.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
1.8d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
1/9 KSmith -- Scheduled for Monday with Maria. 9-11am

1/9 KSmith -- Sent email to schedule for Monday

🔧 Work Performed
Completed misc inspection all work documented in ebiotrack S.O #: 370-17216-32396
🔍 Technician Findings
Completed misc inspection all work documented in ebiotrack S.O #: 370-17216-32396
⚠️ Problem Description
New Miscellaneous Equipment Inspection New thermometer that needs inspected https://www.ebiotrack.com/inspection.php?iid=32396

Timeline

📞
Case Linked Jan 9, 11:19 AM
Case Number: 00557576
Subject: CHC - Middletown HS Clinic (10448-32-010)
Status: Closed
📋
▶
2 Work Order Created Jan 9, 11:31 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 9, 12:05 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 32m
📅
▶
2 Dispatch Scheduled Jan 9, 12:15 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 10m
⏳ 2.0 business days
🔧
Status: Tech On Site by Mohamed Shareed Jan 12, 9:40 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 21h
⏱️
3x Labor Added Jan 12, 10:05 AM
Type: Labor, Travel
Status: Open
Qty: 2, 0.75, 89
✔️
▶
2 Status: Completed Jan 12, 10:25 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Mohamed Shareed
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Jan 14, 9:21 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 3.0 business days
🧾
Invoice Created Jan 18, 4:10 PM
Invoice Number: SM-251138

Bottlenecks

Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00557576
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Misc. Inspection
Branch
Edge
Technician
Mohamed Shareed
Scheduled
Jan 12, 10:00 AM
Created
Jan 9, 11:31 AM
Invoice #
SM-251138

Work Details (3)

Name Type Status Qty Amount Date
WL-03061468 Labor Open 2 $162.74 Jan 12, 10:05 AM
WL-03061469 Labor Open 0.75 $111.75 Jan 12, 10:05 AM
WL-03061470 Travel Open 89 - Jan 12, 10:05 AM

Details