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WO-01337024 ↗ ServiceMax

Community Health Center CHC New Britain • Misc. Inspection • P5

📍 CHC Washington Middle School Health Clinic (10448-57-010) — 1225 North Broad St, Meriden CT, 06450

Jan 9, 2026 → Jan 12, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 16, 2026
✓ SLA Met (4 biz days early)
Active: 1 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Jan 12, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 9 → Jan 9, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 9 → Jan 9, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Jan 9 → Jan 9, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Scheduled
Jan 9 → Jan 12, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Jan 12 → Jan 12, 2026
0 business days (counted)
Running total: 1 of 5 biz days used
Created: Jan 9, 2026 Completed: Jan 12, 2026
Business Days Used 1 / 5
0 5d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 9 → Jan 9 Created ▶ Running 0 0 / 5
Jan 9 → Jan 9 Ready for Scheduling ▶ Running 0 0 / 5
Jan 9 → Jan 9 Assigned ▶ Running 0 0 / 5
Jan 9 → Jan 12 Scheduled ▶ Running 1 1 / 5
Jan 12 → Jan 12 Tech On Site ▶ Running 0 1 / 5
Dispatch 0.0d
Coordinators 1.9d
Field Work 0.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.9 days
Field Work
0.2 days
Created: Jan 9, 2026 Due: Jan 16, 2026 Completed: Jan 12, 2026 (4 days early)
📅
1.9 days Total Age
⏱️
2.7d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
1.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00557506
1/9 chat'd Berry, cannot pull up on ebt
Closed
New Miscellaneous Equipment Inspection New refrigerator, Covid flu test machine and hearing machine https://www.ebiotrack.com/inspection.php?iid=32397
Priority
High
Origin
Phone
Reason
New Case
Contact
Jessica Dickson
Owner
Sherry Reich
Created
Jan 9, 2026
Work Orders from this Case (1)
WO-01337024 (current) Invoiced
Misc. Inspection • Mohamed Shareed
Created: Jan 9, 2026 • Closed: Jan 12, 2026
Completed with minor delays
Invoiced • 54 days old
🚨
Primary Delay 2.7 days stuck in "Closed"
⏱️
Total Delay 1.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
1.8d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Closed
2.7d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
1/9 KSmith -- Scheduled for Monday with Jessica. 10am-12pm

1/9 KSmith -- Sent email to schedule for Monday

🔧 Work Performed
Completed misc inspection. All work documented in ebiotrack S.O #: 370-17231-32397
🔍 Technician Findings
Completed misc inspection. All work documented in ebiotrack S.O #: 370-17231-32397
⚠️ Problem Description
New Miscellaneous Equipment Inspection New refrigerator, Covid flu test machine and hearing machine https://www.ebiotrack.com/inspection.php?iid=32397

Timeline

📞
Case Linked Jan 9, 9:54 AM
Case Number: 00557506
Subject: 1/9 chat'd Berry, cannot pull up on ebt
Status: Closed
📋
2 Work Order Created Jan 9, 11:39 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
2 Technician Assigned Jan 9, 12:07 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 26m
🗓️
2 Status: Scheduled Jan 9, 12:16 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-01-12T16:00:00.000+0000
2.0 business days
🔧
Status: Tech On Site by Mohamed Shareed Jan 12, 11:45 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 23h
⏱️
2 3x Labor Added Jan 12, 1:31 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Mohamed Shareed
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1h 46m, 0m
3.0 business days
📄
Status: Ready to Bill by Diane Patton Jan 14, 9:31 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 19h, 0m
3.0 business days
🧾
Invoice Created Jan 18, 4:10 PM
Invoice Number: SM-251139

Bottlenecks

Closed
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days

🔗 Related Artifacts

📞
Case 00557506
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Misc. Inspection
Branch
Edge
Technician
Mohamed Shareed
Scheduled
Jan 12, 11:00 AM
Created
Jan 9, 11:39 AM
Invoice #
SM-251139

Work Details (3)

Name Type Status Qty Amount Date
WL-03061702 Labor Open 0.75 $61.03 Jan 12, 1:31 PM
WL-03061703 Labor Open 1 $149.00 Jan 12, 1:31 PM
WL-03061704 Travel Open 10 - Jan 12, 1:31 PM

Details