Primary Delay11.8 days stuck in "Ready for Scheduling"
⏱️
Total Delay11.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
11.8d / 1.0d SLA
Scheduled
0.0d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Closed
1.6d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
1/27/26 RBerry- Received call from Anthony Wright stating he went to 7463 State Rd 52 and the site is permanently closed. He asked Deborah if the equipment at this site still needs to be inspected. She is working with her supervisor to confirm. Tech is currently at 7455 State Rd 52 (same building) and will complete inspection while onsite. See logged call on WO-01314387
🔧Work Performed
1/27/25 AMW - Performed annual inspection on all medical equipment located. Total of 38 pieces of equipment inspected. Notified POC of inspection findings and completion..
🔍Technician Findings
1/27/25 AMW - Perform annual inspection on all medical equipment located. Notify POC of inspection findings and completion.
⚠️Problem Description
Initial Annual Inspection Service
https://www.ebiotrack.com/inspection.php?iid=32392
📞
Call
Completed Jan 27, 2026
1/27/26 RBerry- Received call from Anthony Wright stating he went to 7463 State Rd 52 and the site is permanently closed. He asked Deborah if the equipment at this site still needs to be inspected. She is working with her supervisor to confirm. Tech is currently at 7455 State Rd 52 (same building) and will complete inspection while onsite. See logged call on WO-01314387
📅
WO-01337049 - Inspection - Hudson - CC Hudson - 7455
Jan 27, 2026 9:00am – 1:00pm
Work Order: WO-01337049
Account: Conviva Care Solutions (Humana)
Customer Case Number:
Location: CC Hudson - 7455
Address: 7455 State Rd. 52, Hudson, FL 34667
Manufacturer:
Model #:
Serial #:
Contact Name: Deborah Negron
Contact Phone: (407) 729-3803
Contact Email: dnegron@convivasolutions.com
D
Timeline
📞
Case Linked Jan 9, 8:59 AM
Case Number:00557476
Subject:eBiotrack - New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Jan 9, 12:56 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
🚨12.0 business days
👷
▶
4
Technician Assigned Jan 27, 9:16 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Tech On Site
👷
Status: Assigned by Rhea Berry
From:Ready for Scheduling, Assigned
To:Assigned, Scheduled
Duration in Previous:17d 20h, 0m
📅
Dispatch Scheduled by Rhea Berry
Scheduled For:2026-01-27T14:00:00.000+0000
🔧
Status: Tech On Site by Anthony Wright
From:Scheduled
To:Tech On Site
Duration in Previous:4m
⏱️
4x Labor Added Jan 27, 10:04 AM
Type:Labor, Travel, Expenses
Status:Open
Qty:0.25, 3, 1
⏱️
▶
2
2x Labor Added Jan 27, 2:23 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Anthony Wright
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:5h 3m, 0m
📄
Status: Ready to Bill by Diane PattonJan 28, 12:28 PM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:22h 3m, 0m
⏳3.0 business days
🧾
Invoice Created Jan 30, 8:54 PM
Invoice Number:SM-252422
Bottlenecks
Ready for Scheduling
Duration: 11.8 business days (threshold: 1.0 business days)
Exceeded by 10.8 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)