Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337117 ↗ ServiceMax

NEWARK FIRE PROTECTION DISTRICT • Preventive Maintenance • PSM

📍 NEWARK FIRE PROTECTION DISTRICT — 101 E Main Street, Newark IL, 60541

Jan 9, 2026 → Jan 19, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✓ SLA Met (8 biz days early)
Active: 6 biz days
🕐 Clock stopped: Invoiced (Jan 20, 2026)
▶ Clock Running
Status: Created
Jan 9 → Jan 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 9 → Jan 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Assigned
Jan 9 → Jan 15, 2026
4 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Entered
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 15 → Jan 16, 2026
1 business day (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 16 → Jan 16, 2026
0 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Entered
Jan 16 → Jan 16, 2026
0 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 16 → Jan 16, 2026
0 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 16 → Jan 16, 2026
0 business days (counted)
Running total: 5 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Jan 16 → Jan 20, 2026
1 business day (counted)
Running total: 6 of ? biz days used
Created: Jan 9, 2026 Invoiced: Jan 20, 2026
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Jan 9 → Jan 9 Created ▶ Running 0 0
Jan 9 → Jan 9 Ready for Scheduling ▶ Running 0 0
Jan 9 → Jan 15 Assigned ▶ Running 4 4
Jan 15 → Jan 15 Entered ▶ Running 0 4
Jan 15 → Jan 16 Ready for Scheduling ▶ Running 1 5
Jan 16 → Jan 16 Assigned ▶ Running 0 5
Jan 16 → Jan 16 Entered ▶ Running 0 5
Jan 16 → Jan 16 Ready for Scheduling ▶ Running 0 5
Jan 16 → Jan 16 Assigned ▶ Running 0 5
Jan 16 → Jan 20 Scheduled ▶ Running 1 6
Dispatch 0.0d
Coordinators 7.6d
Field Work 0.1d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
7.6 days
Over SLA
Field Work
0.1 days
Billing
0.0 days
Created: Jan 9, 2026 Due: Jan 30, 2026 Completed: Jan 20, 2026 (10 days early)
📅
5.9 days Total Age
⏱️
4.3d in Assigned Longest Stage
🔄
12 transitions Status Changes
⚠️
5.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00557613
eBiotrack - New Inspection Created
Closed
PM needed on 2 EZ Glide Stair Chairs. Signed quote is attached
Priority
Standard
Origin
Email
Reason
New Case
Contact
Tina Carlson
Owner
Jessica Sells
Created
Jan 9, 2026
Work Orders from this Case (1)
WO-01337117 (current) Invoiced
Preventive Maintenance • Chris Galasso
Created: Jan 9, 2026 • Closed: Jan 19, 2026
Completed with minor delays
Invoiced • 54 days old
🚨
Primary Delay 4.3 days stuck in "Assigned"
⏱️
Total Delay 5.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.3d / 1.0d SLA
Assigned
4.3d / 0.5d SLA
Scheduled
2.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Closed
2.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/16/26 RBerry- Returned WO to dispatch. EBT link is missing. Please let Rhea Berry know when this is back in RFS, this WO has already been scheduled with site.


1/16/26 RBerry- Spoke with Tina Carlson, scheduled for 1/20/26.Arrival time between 1-3PM. 


1/15/2026 CRamen escalating to another tech. Messaged Rhea: im pulling off APage. Tina just returned call from 1/9 to schedule. 815-790-6412. Not sure with the repairs currently going to CGalasso if this can be worked into this visit. 


1/9/2026 CRamen spoke to Mitchell and he said he wilol pass on info to Tina to return call to schedule for possibly Tuesday 1/20/2026 with tech arrival between 9-11am. 

🔧 Work Performed
Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 07050754 - Asset ID: 13323620 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 07050031 - Asset ID: 13323621
⚠️ Problem Description
Inspection: Annual Equipment PM PM needed on 2 EZ Glide Stair Chairs. Signed quote is attached https://www.ebiotrack.com/inspection.php?iid=32399

Timeline

📞
Case Linked Jan 9, 12:05 PM
Case Number: 00557613
Subject: eBiotrack - New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 9, 4:16 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 9, 4:26 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 9m
⏳ 4.9 business days
🆕
Status: Entered by Charles Ramen Jan 15, 4:22 PM
From: Assigned
To: Entered
Duration in Previous: 5d 23h
📅
Status: Ready for Scheduling by Charles Ramen Jan 15, 4:34 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 12m
👷
▶
3 Status: Assigned Jan 16, 10:53 AM
Status: Assigned → Technician Assigned → Status: Entered
👷
Technician Assigned by Rhea Berry
Technician: Chris Galasso
🆕
Status: Entered by Rhea Berry
From: Assigned
To: Entered
Duration in Previous: 3m
📅
Status: Ready for Scheduling by Jessica Sells Jan 16, 11:03 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 6m
👷
▶
3 Technician Assigned Jan 16, 11:09 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 6m, 0m
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2026-01-20T18:30:00.000+0000
📅
Dispatch Scheduled by Rhea Berry Jan 16, 12:33 PM
Scheduled For: 2026-01-20T18:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Chris Galasso Jan 20, 3:23 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 4h
⏱️
▶
2 6x Labor Added Jan 20, 4:22 PM
6x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Tech On Site
To: Closed
Duration in Previous: 1h 0m
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Jan 22, 1:41 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Jan 25, 8:14 PM
Invoice Number: SM-251897

Bottlenecks

Assigned
Duration: 4.3 business days (threshold: 4.0 business hours)
Exceeded by 3.8 business days
Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours
Closed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days

🔗 Related Artifacts

📞
Case 00557613
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Chris Galasso
Scheduled
Jan 20, 1:00 PM
Created
Jan 9, 4:16 PM
Invoice #
SM-251897

Work Details (6)

Name Type Status Qty Amount Date
WL-03072146 Labor Open 0.5 $82.00 Jan 20, 4:22 PM
WL-03072147 Labor Open 1.75 $500.00 Jan 20, 4:22 PM
WL-03072148 Travel Open 65 $0.00 Jan 20, 4:22 PM
WL-03072149 Labor Open 0.33333333333333 $82.00 Jan 20, 4:22 PM
WL-03072150 Labor Open 2.1666666666667 $0.00 Jan 20, 4:22 PM
WL-03072151 Travel Open 73 $0.00 Jan 20, 4:22 PM

Details